Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. At Misen, we are always looking for ways to improve our customer experience and optimize our processes,” said Michael Mahoney, CEO of Misen in a statement. ”

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Multimodal AI will unlock new insights and value.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Retail TouchPoints

MARCH 7, 2025

FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores. FreshDirect also will be able to tap into Uber Eats extensive user base so it can drive customer acquisition.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. Shein opened its online marketplace to third-party sellers in May 2023 , but until now most of those merchants have been China-based, non-branded manufacturers. ”

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Charging customers for returns is becoming a growing practice.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 21, 2025

WHSNA is part of WHSmith , which operates 1,700+ stores across 30 countries. SMG currently operates six other RMNs in addition to WHSNAs, including Asda s LS Eleven Media Services, Boots Media Group and Morrisons Media Group. and Canada. In North America, the companys primary banners are Marshall Retail Group and InMotion.

Travel 299

Travel Retail Leisure Omnichannel 299

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand.

Retail 277

Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

NOVEMBER 20, 2024

As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks. These resources open up more advertising opportunities, and smaller networks don’t have to negotiate terms for each avenue individually.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. We pay attention to our customers’ desired preferences and listen to them every second of every day — including their expectations of a seamless shopping experience.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

NOVEMBER 7, 2024

If every brand within a category is competing for share of voice during these key marketing events, it can lead to customer fatigue. By warming up customers to your brand ahead of key shopping days like Black Friday, you ensure your brand is top-of-mind when they’re ready to make a purchase.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

OCTOBER 29, 2024

We’d like customers to be able to walk straight into the fitting room with no queue, try on what they’ve chosen, then pay there and just walk out,” Sacha Berendji, Operations Director at M&S told the Telegraph. But if people want to serve themselves, they can do that instead.”

POS 273

POS Clothing Technology Operations 273

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

MARCH 6, 2025

The division encompasses everything that is needed to sell and take care of customers in our consumer business, said Sampath, from cell phones and tablets to the FiOS fiber business. When Sampath took over, the retail operation was run out of Verizons Basking Ridge, N.J. billion out of $134.8 billion in total revenue for the company.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JULY 18, 2024

Associate apps also need to reflect operating conditions on the ground. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

DECEMBER 5, 2024

She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox. Park has been CEO of Forever 21 since 2022.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

MARCH 27, 2025

Continuous product tracking can help us optimize inventory replenishment, improve customer and team member experiences, and give us more real-time insights that can support product design and innovation. This will help them optimize operations and ensure customers find what they want, when and where they need it.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Rather than simply providing real estate, we curate the experience customers are going to enjoy and let them vote for what they want,” Yalof explained. “We We engage, we listen, we execute.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. For this brand, these metrics span both online and in-store environments, ensuring a consistent and premium experience wherever the customer engages with their products.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

JANUARY 15, 2025

She now acts as Ross right hand, enabling her to focus on her strengths as a product ideator and creative while Pendarvis runs and manages the business operations. Particularly when it comes to the Black customer, that [problem-based approach] in and of itself is a problematic equation. That was a learning lesson for Ulta.

Marketing 279

Marketing Operations Retail Consumer 279

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. Associates have to be omnichannel fulfillment specialists. All the ways they need to serve customers? Well, let’s start with customer data. Excellent brand ambassadors are like traffic magnets.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers. How does personalization deliver against that strategy?

Customer 274

Customer Multi-channel Omnichannel Channel 274

Groove

DECEMBER 7, 2024

The emergence of the latest content marketing trends, including AI-driven personalization and the use of video across platforms, has further shaped how customers and brands interact at every step of the buyers journey. A quality eCommerce content strategy provides more ways for potential customers to find your store.

eCommerce 328

eCommerce Marketing Social Media White Paper 328