Forrester eCommerce

MAY 18, 2021

What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.

Online Retail 293

Online Retail Retail Blog Mobile 293

Retail TouchPoints

DECEMBER 21, 2021

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. We will continue to invest in our people, network and partners and this will enable us to improve and further expand the services we provide to our current and new customers.

Online Retail 298

Online Retail Retail Operations Management 298

Groove

OCTOBER 14, 2024

After all, if your site is slow to load or experiences frequent downtime, you're going to drive customers away. A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Customer 285

Customer Live Chat Social Media eCommerce 285

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Groove

NOVEMBER 9, 2024

Creating an effective eCommerce blogging strategy is a powerful way to attract new customers and drive sales. This increases the likelihood that potential customers will discover it. It can be used to subtly communicate marketing messages to customers while at the same time making your website more discoverable.

Blog 367

Blog eCommerce Marketing SEO 367

Retail TouchPoints

NOVEMBER 5, 2024

Amazon Adds Grocery Delivery South of the Border Amazon customers in Mexico will soon be able to purchase everything from fresh produce to meat and fish online through a new partnership with grocery delivery platform Jüsto, multiple sources report. and Turlock. Grocery Partnerships at Amazon in a statement. “We

Specialty Retailers 271

Specialty Retailers Subscription Online Retail Customer 271

Groove

OCTOBER 12, 2024

They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO. Security Updates and Monitoring The eCommerce industry is considered one of the most vulnerable to cyberattacks, with online stores experiencing slightly more than 32 percent of all attacks.

Management 343

Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Retailers are caught in a difficult position. In either scenario, the retailer loses, either financially or reputationally.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase.

Customer 321

Customer Customer Data Other Marketing 321

Forrester eCommerce

APRIL 17, 2020

Forrester dove into 100 retailer sites to determine the state of alternative-payments acceptance in US online […]. Amazon Pay, Apple Pay, Google Pay; alternative payments are a hot topic. And they are key to seamless checkout experiences, especially while consumers shop on their smartphones.

Merchant Services 327

Merchant Services Online Retail Retail Consumer 327

Retail TouchPoints

DECEMBER 2, 2024

retail sales (excluding automotive) up 3.4% on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

APRIL 1, 2021

Enter “buy now, pay later,” whose appeal is growing customer bases and revenue channels. Here’s an in-depth look at BNPL and the potential benefits to your online and in-store business. Using BNPL, approved customers can defer payments at checkout — both online and in-store. Buy Now Pay…What? Repeat purchases.

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Customer Payment Services Social Media 298

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. Guided selling is an interactive method for helping customers quickly identify the product that is right for them.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. Ecommerce employees serve as the bridge between corporations and customers.

Customer 312

Customer eCommerce Operations Presentation 312

Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. But the one move that could significantly improve online sales, while simultaneously delivering a more seamless user experience, is rarely considered by ecommerce brands: Eliminating the traditional password experience.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

MAY 20, 2021

A Nucleus Research study in 2019 showed 70% of online retailers’ sites are inaccessible, forcing two-thirds of blind and visually impaired consumers to abandon transactions and head to more accessible sites. This means that retailers are losing $6.9 Prioritizing inclusive website design allows you to invite more customers in.

Customer 299

Customer Retail Shopping Carts Consumer 299

Kissmetrics

SEPTEMBER 21, 2021

Customers don’t just like BNPL; it also encourages them to manage their budget in a way that helps them pay for higher-priced items. BNPL helps online retailers attract customers and increase revenue, which is why business leaders are taking note. The industry is growing fast, with 37.7

Merchant Services 279

Merchant Services PayPal Payments Payment Services 279

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. It’s what helps a brand truly understand its customers and foster loyalty.

Customer 278

Customer Social Media Recommendation Presentation 278

Retail TouchPoints

OCTOBER 24, 2024

Another clue came in the company’s Q3 earnings announcement, where Beyond described itself as “ an asset-light ecommerce and affinity data monetization company offering a comprehensive array of products and services that enable its customers to unlock their home’s potential. ” million and revenue decrease 16.6%

Marketing 263

Marketing Reference Improvements Customer Data 263

Retail TouchPoints

SEPTEMBER 2, 2022

Analytics allows warehouse managers to determine customer behaviors, how they evolve, as well as what to expect from manufacturers and other parts of the supply chain. Data platforms are capable of tracking the speed, cost and reliability through the full order journey as it travels to the customer. Recycled Content in Products.

Online Retail 264

Online Retail Shipping Costs Retail Supplies 264

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Supplier cybersecurity. Vendor communication.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Groove

OCTOBER 22, 2024

These advanced capabilities help match ads with audiences so that customers see the ads most likely to appeal to them. For most online retailers, the advantages of shifting toward Performance Max campaigns can be far-reaching.

PPC 315

PPC eCommerce Channel Management 315

Retail TouchPoints

MARCH 10, 2025

now describes itself as an ecommerce-focused affinity company that owns or has ownership interests in various retail brands, as opposed to simply an off-price online retailer. million and active customers were down 4% YoY to 5.4 Beyonds Goal: Become an Ecommerce-Focused Affinity Company Beyond, Inc. Beyond, Inc.

Document 205

Document Technology Online Retail eCommerce 205

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. However, there remains a gap on the security side.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 278

Customer Experience Customer Gifts Management 278

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do. Brand apps are a tough needle to thread.

Customer 273

Customer POS Download Payment Services 273

Forrester eCommerce

MAY 1, 2019

Little did The Incredibles villain Syndrome know that he was predicting the challenge of digital experiences, and customer experience itself. Sure, your coffee app and online retail store work great. Those scores are flat or down over the last three years.) Your banking site takes payments. […].

Banking 351

Banking Online Retail Customer Experience Customer 351

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Take retail banks and credit card providers, for example. A new customer experience study from J.D. million customers across the UK and Ireland.

Customer 256

Customer Banking Customer Experience Social Media 256

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Forrester eCommerce

AUGUST 1, 2023

Our newly published research, US Online Retail Forecast, 2023 To 2028, shows that both offline and online US sales will reach record levels this year. As we’ve said many times, the store is flourishing and far from “dead!”

Retail 367

Retail Online Retail Consumer Customer 367