Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Customer 285

Customer Live Chat Social Media eCommerce 285

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Supplier cybersecurity. Vendor communication.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

Online Retail 264

Online Retail Shipping Costs Retail Supplies 264

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Customer Payment Services Social Media 298

Ecommerce Platforms

MAY 8, 2020

Shipping doesn't have to be free. However, studies have shown that 91% of ecommerce customers rethink their purchases from online stores when they realize that the shipping wasn't priced well or it wasn't fast enough. Customers go to those sites and expect free/cheap shipping and rapid store-to-door delivery.

Shipping Costs 174

Shipping Costs Shipping eCommerce Platforms Fulfillment 174

lateshipment

APRIL 1, 2020

Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of online retail. Online Shoppers are a Vocal Lot. Shipping-Carrier Deliveries are Often Error-Prone.

Improvements 225

Improvements Customer Payment Services Shipping Costs 225

Retail TouchPoints

NOVEMBER 26, 2020

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer.

Online Retail 207

Online Retail Shipping Costs Payment Services Retail 207

Ecommerce Platforms

JUNE 13, 2019

Whether you’re dropshipping or fulfilling orders by yourself, there's one thing you can know for sure — online shoppers hate paying for shipping. They hate it so much, in fact, that 86% of them would rather abandon their shopping carts than have to pay five bucks for shipping fees. Instead of free shipping, Amazon.fr

Shipping Costs 168

Shipping Costs Shipping X-cart eCommerce 168

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. It was also revealed that Amazon Prime has more members (and a higher retention rate , at nearly 90% retention) than retail giant Costco. Good terms are crucial with shipping companies. Image source.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Optimizely

JANUARY 9, 2018

If you’re reading this article, you’ve survived the grueling holiday season as an online retailer. When in doubt, start with how you can drive new sales and increase revenue from repeat customers. This post features 4 key post-holiday marketing tactics that will help you increase sales from your current leads and customers!

Customer Retention 207

Customer Retention Customer Marketing Shipping Costs 207

My Wife Quit Her Job

APRIL 11, 2024

Over the years, Shein has become the go-to online retailer for fashionable and affordable clothing. Shopping from Chinese stores like Shein comes with its own set of challenges, including delays in shipping, subpar customer support, and sometimes poor quality items. But is Shein legit and safe to shop from?

Fashion 295

Fashion Clothing Shipping Online Retail 295

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. Discounts can also be a powerful tool for clearing out inventory and attracting new customers.

Shipping Costs 148

Shipping Costs Shipping Payment Services Online Retail 148

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Are you ready to outsource your operations?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

BigCommerce

MAY 4, 2018

Don Davis , Editor at Large, Internet Retailer. Looked at from a distance, the Top 1000 online retailers in North America had a terrific year in 2017. Their online sales collectively increased 18.5% and ecommerce accounted for 49% of retail industry growth. 2018 won’t be an exclusion.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Despite the intense competition, ecommerce business owners have an advantage over traditional retailers that own brick and mortar shops.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. How will they find your website?

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. If you are a retailer stuck in a single-carrier relationship, it’s time to open it up, especially with holiday shopping underway. Combined, we could cross-reference whether or not a given retailer used a single carrier.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

BigCommerce

FEBRUARY 1, 2018

Will it need support services of some kind to ensure customer satisfaction? If the product you’re considering is large, awkwardly shaped or heavy, you’re going to have some high shipping costs. Think you can pass the cost of shipping on to your customers? Shipping cost is a top reason for cart abandonment.

Shipping Costs 311

Shipping Costs Marketing BigCommerce Shipping 311

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. Indeed, you can anticipate your customers to meet with stockouts and longer delivery timelines from all carriers this Holiday season. FedEx Corp. respectively.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Seriously Silly Socks : Personalization & pick, pack, ship simplification. Silver Jewelry Club has you beat. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

BigCommerce

JULY 25, 2017

She receives hundreds and hundreds of letters thanking her for taking her products the final mile –– that is, for styling them and allowing customers to purchase entire outfits. By building a community around her great writing, and then around her ability to merchandise, Shari has built a following well beyond her customers.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

lateshipment

APRIL 6, 2020

And the online retail industry hasn’t gone unscathed. While the outbreak has led many retailers to close their stores temporarily, others have scrambled to deal with the surge in demand. This, in turn, has put a strain on the supply chain and last-mile side of eCommerce retail. Surge in Online Traffic.

eCommerce 239

eCommerce Shipping Retail Payment Services 239

Retail TouchPoints

APRIL 26, 2023

Approximately three years ago, executives at Northern Tool + Equipment were determined to do something about this, both to save on shipping costs and also to enhance the experience for its customers and warehouse associates. We’re always asking, what can we do to connect the customer with the delivery?”

Shipping Costs 265

Shipping Costs Shipping eCommerce Improvements 265

Retail TouchPoints

MAY 2, 2022

According to a study by the Öko-Institut in Berlin, ecommerce overall results in significantly lower carbon emissions than brick-and-mortar retail sales, mostly thanks to savings in heating and electricity. But online purchases still have a significant environmental cost, even if it is lower than that of physical retail stores.

eCommerce 334

eCommerce Shipping Costs B2B Clothing 334

Retail TouchPoints

OCTOBER 18, 2023

Above and beyond these measures, the key to addressing the scale of these problems is having digital systems in place that will alert retailers and spot which SKUs are problematic, and which customers are causing a hit to profits. By leveraging these capabilities, I believe online retailers can significantly reduce returns fraud.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

NOVEMBER 17, 2021

Retailers must enliven their in-store experiences now more than ever to remain on the crest of the retail swell. Delivering a positive in-store journey hinges primarily — almost entirely — on what the customer wants. shoppers to you, the retailer. trillion in retail sales in 2021. This is where we can help.

Shipping Costs 334

Shipping Costs Online Retail Retail Customer Experience 334

Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. For instance, the retailer recently rebuilt a location in Kuopio, Finland to handle online orders from across the country. dubbed studios.

Omnichannel 288

Omnichannel Shipping Costs Operations Books 288

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty? Why you need one.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

AUGUST 2, 2023

Below, we provide some additional background on the federal Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (the federal “INFORM Act” or the “Act”), which took effect June 27, 2023.

Information 243

Information Customer Retail Electronics 243

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

BigCommerce

FEBRUARY 1, 2018

Have a Business Blueprint from Shipping to Taxes. Make sure you have a life cycle written out of how you will market/source/sell and get your product to the customer. Also when your sales ramp up, invest in an online shipping tool to automate shipping. Shipping restrictions. Read the Dairy Fairy story.

Merchant Services 362

Merchant Services Payment Services Shipping Costs Shipping 362

lateshipment

AUGUST 16, 2021

As a retailer, getting holiday spend insights is just one-half of the game. The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Data like important shipping dates, popular products on particular days, effective short-term marketing techniques, and sales data.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286