Retail TouchPoints

MARCH 4, 2025

However, dynamic pricing also raises concerns, particularly around customer trust. Transparency is Key Customers already are familiar with dynamic pricing online, particularly on platforms like Amazon, where prices change constantly. Retailers need to openly share why prices are changing and how this benefits customers.

Customer 216

Customer Retail Electronics Operations 216

Forrester eCommerce

APRIL 23, 2024

But operating models haven’t always kept up — and the mismatch means that old operating models impede the optimization of cloud IT. Cloud has driven enterprise IT transformation with speed and scale that was simply impossible with data centers alone.

Operations 458

Operations Customer 458

Forrester eCommerce

FEBRUARY 12, 2024

AIOps and observability have become crucial for businesses seeking to optimize their IT operations. These technologies offer the promise of enhanced efficiency, improved decision-making, and better customer experiences.

Operations 400

Operations Customer Experience Technology Improvements 400

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. Ensuring compliance mitigates risks for your business and builds trust with customers and stakeholders. Heres where to start: 1. Set up proper waste accumulation areas.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Forrester eCommerce

FEBRUARY 7, 2024

Enter the Forrester Customer-Obsession Awards. We want to recognize organizations that put their customers at the heart of their strategy, leadership and operations, and demonstrate exceptional results in […] If there’s one question almost every Forrester CX client asks us, its “how to I prove the value of my CX program?”

Customer 91

Customer Operations 91

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. Consistent Brand Experience Consistency is one of the keys to a positive customer experience.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Groove

NOVEMBER 19, 2024

Jason emphasizes how Shopware's open-source approach allows merchants to "bring their own cloud" and reduce operational costs while gaining full control over their eCommerce ecosystem. Jason predicts the future of commerce will blend entertainment and curation, fostering deeper connections with customers.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

DECEMBER 30, 2024

These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos. We look forward to serving our newest customers in New Mexico and Texas in 2025 and establishing ourselves as trusted members of their communities.”

Digital Currency 290

Digital Currency Cryptocurrencies Operations Customer 290

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Offer proactive customer support using predictive analytics.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

DECEMBER 23, 2024

Big Lots currently operates 960 stores, according to its website , and will continue to serve customers both in-store and online. In September 2024, the retailer had operated nearly 1,400 stores in 48 states, but Big Lots has been closing locations as it struggled to overcome its financial woes.

Retail 278

Retail Operations Management Customer 278

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. For customers. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. However, the operational disruptions caused by these incidents can be even more damaging. Staff members who experience theft or vandalism firsthand may feel unsafe or undervalued.

Operations 98

Operations Retail Customer Loyalty Management 98

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

MARCH 4, 2025

Martens has selected the Amperity customer data cloud solution to support its global data and marketing operations strategy. Selecting Amperity demonstrated our commitment to enhancing customer engagement with AI-powered personalization.

Channel 179

Channel Customer Customer Data Operations 179

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

FEBRUARY 10, 2025

To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. This includes improved operational capabilities with the expansion of our distribution centers in the U.S.,

Point of Sale 297

Point of Sale Operations Customer Experience Channel 297

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 264

Operations Improvements Other Retail 264

Retail TouchPoints

OCTOBER 29, 2024

We’d like customers to be able to walk straight into the fitting room with no queue, try on what they’ve chosen, then pay there and just walk out,” Sacha Berendji, Operations Director at M&S told the Telegraph. But if people want to serve themselves, they can do that instead.”

POS 273

POS Clothing Technology Operations 273

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Retail 277

Retail Payment Services Consumer Operations 277