Retail TouchPoints

NOVEMBER 27, 2024

Breaches have compromised customer records, disrupted online sales and caused network outages that impacted customer deliveries. While every industry is threatened, several factors make retail particularly vulnerable, including changing customer habits, the rise of Internet of Things (IoT) devices and limited network visibility.

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286

BigCommerce

APRIL 25, 2018

The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Our dozens of Fortune 1000 customers use the same technology and platform as our SMBs. Investing in Our Customers’ Success.

BigCommerce 385

BigCommerce Merchant Services Customer Payment Services 385

Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. Developing a feedback loop.

Point of Sale 289

Point of Sale Customer Experience Payment Services Magazine 289

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

DECEMBER 11, 2024

Were especially excited about the redesigned Amazon Fresh stores and the positive feedback were hearing from our customers in Chicago. We will continue to iterate and experiment, introducing new features and programs in our Amazon Fresh stores to better serve our customers. But that doesnt mean our job is done.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

JANUARY 15, 2025

If a retailer is unable to accept a digital payment, the customer gets a dreadful user experience; it can result in revenue loss, customer dissatisfaction, damage to brand reputation and potentially regulatory intervention. That is why resilience is so crucial. How to Increase Resilience?

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

DECEMBER 26, 2024

Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. All the ways they need to serve customers? Well, let’s start with customer data. We want them to be brand ambassadors.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

DECEMBER 25, 2023

Lululemon, Sephora, and Costco continue to be successful in part because they understand what their customers want and use their physical spaces to over-deliver on their expectations. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Forrester eCommerce

FEBRUARY 22, 2024

Tipping fatigue is growing as automatic prompts on digital point-of-sale proliferate. Find out the consumer sentiment on this hot topic.

Point of Sale 448

Point of Sale Consumer Customer Experience B2C 448

Retail TouchPoints

JUNE 10, 2024

Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers. Fortunately, this is easy to quantify.

Marketing 299

Marketing Customer Social Media POS 299

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Something that was once free is now an added cost — and customers are taking notice. So why are retailers making the switch?

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

BigCommerce

SEPTEMBER 12, 2017

A 2017 point-of-sale solutions survey of 1,164 U.S. Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Customer location at time of purchase. One in ten customers admitted to buying something online after drinking alcohol. Are you an omni-channel seller?

eCommerce 420

eCommerce Beauty and Health Customer Social Media 420

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Retail 355

Retail Point of Sale POS Technology 355

Retail TouchPoints

FEBRUARY 28, 2025

For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available. From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

SEPTEMBER 28, 2022

This latest addition to Shopify’s offerings relies on the company’s point-of-sale software, which is designed to allow retailers to sell online and offline. Merchants can gain a complete understanding of the customer journey to support on-the-spot personalized experiences.

POS 309

POS Shopify Merchant Services Payment Services 309

Retail TouchPoints

AUGUST 6, 2024

With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

DECEMBER 18, 2024

Invest in tax automation: Implementing tax automation can simplify compliance for retailers navigating the challenges of sales tax RDFs, point-of-sale fees and everything else. 1 is ensuring Sovos customers remain fully compliant as rates, rules and requirements change around them. For him, job No.

Retail 278

Retail Clothing eCommerce Social Media 278

Retail TouchPoints

SEPTEMBER 16, 2022

“For four generations, we have committed to creating a customer experience as high-quality and timeless as our product assortments,” says Brent Stern, EVP at Rogers & Hollands in a statement. “By

POS 278

POS Mobile Customer Jewelry 278

Retail TouchPoints

JULY 17, 2023

The new partners pointed to the unique restrictions on travel shopping, with customers often pressed for time, making virtual try-on an ideal solution for customers to quickly sample products. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. The company reaches 2.3

Travel 245

Travel Customer Retail Point of Sale 245

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. Invest in Technology Solutions.

Customer Data 292

Customer Data Marketing Customer POS 292

Retail TouchPoints

AUGUST 18, 2023

billion in sales in 2021. To stay competitive, retailers need to create and maintain loyal customers; 43% of customers spend more on brands to which they are loyal. Plus, delighted customers quickly turn into loyal brand ambassadors, helping bring in new customers.

Customer Loyalty 246

Customer Loyalty Customer Food and Beverages Marketing 246

Groove

JULY 26, 2024

Managing customer churn and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. The reality is both of these elements can be defining KPIs for your business and a critical intersection for organizations looking to improve customer loyalty.

Customer Loyalty 195

Customer Loyalty Customer Point of Sale Accessories 195

Retail TouchPoints

OCTOBER 27, 2024

The space also features an integrated payment system, allowing brands to use it as a point of sale, with products stored in a basement floor stockroom. Along the back of the space’s ground floor are floor-to-ceiling high-definition micro-LED displays, and the store’s glass frontage allows passersby to see the head-turning screens.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Beginning later this year, U.S.

Payment Services 299

Payment Services Point of Sale Retail POS 299

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Loyalty and Personalization in QSR AI can sort through and analyze massive amounts of data to deliver on-the-spot insights to personalize customer interactions.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers see prices at two critical junctures in the buying process: when they visit a product page and check out.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Retail TouchPoints

OCTOBER 24, 2023

The stores will feature a curated assortment of baby and maternal wellness brands as part of a reimagined retail experience that aims to “capture the essence of quality, convenience and the personal touch that customers have come to expect from BuyBuy Baby,” said the company in a statement. A New Era of Baby Retail?

Point of Sale 299

Point of Sale Download Retail Information 299

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan.

Point of Sale 262

Point of Sale Consumer Customer Retail 262

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ” .

POS 238

POS Specialty Retailers Point of Sale Omnichannel 238

Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. This will enable the creation and execution of innovative promotion types, along with unified promotional execution across all of our direct-to-consumer channels, enhancing customer engagement.”

POS 268

POS Mobile Point of Sale Channel 268

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

AUGUST 22, 2023

The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available. Associates will need to install the mobile Point of Sale App on their iPhones to use it. Sephora will be the first U.S.

Merchant Services 246

Merchant Services Payment Services Point of Sale Mobile 246

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. We determined that customer touch points were where we needed to invest. Bala: It’s all starting with data cleansing.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

POS 264

POS Shipping Costs Point of Sale Mobile 264