Retail TouchPoints

JULY 5, 2024

Athletic retailer WSS , which is owned by Foot Locker , will deploy the Aptos One mobile POS solution across its more than 100 U.S. Building authentic relationships with our customers is core to who we are at WSS,” said Sarah Derba, Senior Director for Information Technology at WSS in a statement.

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POS Mobile Information Technology 279

Retail TouchPoints

SEPTEMBER 28, 2022

Ecommerce platform Shopify is now aiming to help retailers sell anywhere through its unified POS Go all-in-one retail hardware device for omnichannel sellers. Merchants can gain a complete understanding of the customer journey to support on-the-spot personalized experiences.

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POS Shopify Merchant Services Payment Services 309

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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POS Shipping Costs Point of Sale Mobile 264

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

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POS Mobile Point of Sale Technology 278

Retail TouchPoints

MAY 3, 2023

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure.

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POS Payment Services Technology Operations 289

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

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POS Gifts Events Mobile 278

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions. trillion in value.

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POS Customer Experience Customer Technology 276

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

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POS Gifts Operations Arts 286

Retail TouchPoints

OCTOBER 20, 2023

And how can POS finance fit into the equation? Internet of Things (IoT) technology can collect data that provides valuable insights for customer communications; AI can analyze supply chain information to improve transparency and optimize decision-making; and machine learning (ML) algorithms can be used to predict trends and potential issues.

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POS Payment Services Merchant Services Retail 278

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Loyalty and Personalization in QSR AI can sort through and analyze massive amounts of data to deliver on-the-spot insights to personalize customer interactions.

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POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

MARCH 12, 2021

Lightspeed POS , a provider of cloud-based, omnichannel commerce platforms, will acquire cloud-based retail management software company Vend for approximately $350 million. The acquisition also will strengthen Lightspeed’s foothold in Asia-Pacific, approximately doubling the company’s customer base in that region.

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lightspeed Vend POS Omnichannel 289

Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

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POS Mobile Point of Sale Channel 268

Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. Old corporate-driven models of offering consumer credit are becoming outdated, leaving modern POS finance solutions the clear frontrunners.

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POS Merchant Services Payment Services Payments 260

Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone.

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POS Mobile Omnichannel Accessories 243

Retail TouchPoints

DECEMBER 26, 2024

Grocery margins already are quite slim, and every item that customers choose to purchase elsewhere is a missed opportunity. As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty.

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Technology Customer Experience Games POS 251

Retail TouchPoints

AUGUST 24, 2022

OPSEngine allows retailers and brands to easily access information and modules through POS, workforce management or custom company portal systems. It’s designed to require no software installation or maintenance and to be set up, configured and ready for use in a short time.

POS 290

POS Management Retail Information 290

Retail TouchPoints

JULY 3, 2023

The implementation includes the solution provider’s POS, Loyalty Program and Inventory Control functions, all integrated with its CRM and Online Store platform. Petco is enhancing its presence in Latin America by implementing the Teamwork Commerce omnichannel solution at its more than 118 stores in Mexico and Chile.

POS 277

POS Omnichannel eCommerce Platforms Information 277

Retail TouchPoints

DECEMBER 11, 2024

Were especially excited about the redesigned Amazon Fresh stores and the positive feedback were hearing from our customers in Chicago. We will continue to iterate and experiment, introducing new features and programs in our Amazon Fresh stores to better serve our customers. But that doesnt mean our job is done.

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Retail Electronics POS Other 284

Retail TouchPoints

SEPTEMBER 12, 2024

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has adopted customer engagement, personalization and analytics solutions from Birdzi. Additionally, the Birdzi analytics suite can provide customer behavior and campaign performance insights.

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Customer POS Operations Marketing 276

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. Invest in Technology Solutions.

Customer Data 292

Customer Data Marketing Customer POS 292

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. The attack exfiltrated data from more than 500 million customers, including phone numbers, email addresses, credit card numbers and event tickets.

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Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

MARCH 7, 2025

Were seeing the front, middle and back office all getting modernized in a fairly seamless way, and [retailers] are looking at payments as one of those components that has to be modernized throughout the customer journey. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JUNE 10, 2024

Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers. Fortunately, this is easy to quantify.

Marketing 299

Marketing Customer Social Media POS 299

Forrester eCommerce

JULY 31, 2023

Our newly published Vendor Landscape for Point of Service (POS) lists the 18 most notable vendors in the space and details the 10 most important use cases they’re focusing on for clients today. Read this blog for an early look at our findings.

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POS Blog Customer Experience Customer 195

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

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Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do. Brand apps are a tough needle to thread.

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Customer POS Download Payment Services 273

Groove

OCTOBER 15, 2020

In this blog, we're sharing how we helped a restaurant leverage a third-party tool so that they can sell (and let customers make purchases with) eCommerce gift cards. The Givex POS was developed specifically for restaurants and offers 200+ features to help restaurants manage their businesses. How The Givex Integration Benefits G&M.

BigCommerce 366

BigCommerce Gifts eCommerce Magento 366

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 245

Books Merchant Services Payment Services Customer 245

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. As if this workhorse of retail didn’t have enough to manage, today’s increasingly complex landscape has added other “responsibilities” to the POS. Today’s POS systems have expanded beyond their traditional roles.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Groove

OCTOBER 15, 2020

In this blog, we're sharing how we helped a restaurant leverage the Givex Integration for BigCommerce so that they can sell (and let customers make purchases with) eCommerce gift cards. The Givex POS was developed specifically for restaurants and offers 200+ features to help restaurants manage their businesses. Conclusion.

BigCommerce 356

BigCommerce Gifts Magento POS 356

Retail TouchPoints

JULY 1, 2024

Harps Food Stores is deploying a new integration between customer intelligence platform Birdzi and POS system ECRS to offer real-time personalization of shoppers’ digital coupons and loyalty rewards in stores. Customers now also are able to see their purchases and club balances reflected in their digital wallets in real time.

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POS Mobile Information Point of Sale 264

Retail TouchPoints

MARCH 21, 2022

Customers who prefer touchless payment options may choose contactless payment or digital wallets through their devices, using Apple Pay , Google Pay and Samsung Pay. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 246

Technology POS Mobile Point of Sale 246

Retail TouchPoints

AUGUST 28, 2023

Across more than 300 stores nationwide, they will have access to customer interaction insights, customer-controlled fulfillment functions and omnicart capabilities as well as critical selling tools like clienteling and endless aisle. ” .

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POS Specialty Retailers Point of Sale Omnichannel 238

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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Omnichannel Payment Services POS Multichannel 264

iVend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. But rather than seeing them as two essential but separate – entities, the retailers who get the most from their POS and ERP systems are those that integrate them.

Payment Services 52

Payment Services POS Operations Retail 52

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Three years later, customers would rather not spend time in such close proximity to others if they can help it.

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Improvements Management Customer Banking 290

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. Greater Emphasis On DTC Provides Deeper Customer Insights.

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Omnichannel eCommerce POS eCommerce Marketing 317