Retail TouchPoints

NOVEMBER 9, 2021

For retailers, marketplaces are the new shop window. And today’s brands have moments — not minutes — to attract, engage with and retain a potential customer before the buying window closes. Customers want you to know and surface what they want; they do not want to go foraging across a website searching for the “thing” they’re seeking.

Customer Experience 290

Customer Experience Small Business Retail Customer Recommendation 290

Retail TouchPoints

JUNE 30, 2021

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are increasingly turning to mobile devices to shop and becoming loyal to retailers that deliver digital experiences tailored to their unique preferences.

Merchant Services 253

Merchant Services Payment Services Payments Customer 253

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Your customers are also already familiar with spending money on their Apple devices (even if it’s just via iTunes or the App Store).

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

Kissmetrics

SEPTEMBER 14, 2020

This means even small businesses can put themselves in front of millions of new potential customers with just a few clicks. What Is Google Shopping Actions? Google Shopping Actions partners with several retailers to create a shopping experience in direct competition with Amazon. .”

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

Retail TouchPoints

DECEMBER 14, 2023

The virtual sessions take approximately 15 minutes; customers can choose whether to have a video consultation or text chat. ” The new service is part of Sally Beauty’s larger effort to enhance its customer-centricity with an expanded services ecosystem.

Shopping Carts 263

Shopping Carts Recommendation Consumer Customer 263

Kissmetrics

DECEMBER 2, 2020

The smartest business owners know that the only way to consistently beat the competition is by offering more value to customers. If you’re looking for a unique way to offer value to consumers, customized products can be a powerful, engaging tool that improves customer satisfaction and drives up conversions in the process.

Customer 267

Customer eCommerce Customer Experience Consumer 267

Algopix

JULY 26, 2023

To effectively reach customers and drive sales, businesses need reliable and efficient website and shopping cart solutions. These solutions cater to various needs, such as user-friendly interfaces, scalability, security, and customization capabilities. What are Shopping Cart Solutions?

Shopping Carts 125

Shopping Carts Payment Services 3dcart eCommerce Platforms 125

Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 159

Recommendation Accessories eCommerce Customer 159

Optimizely

NOVEMBER 29, 2018

Whether you’re welcoming an influx of new customers from Black Friday and Cyber Monday or planning for growth next quarter, it’s always a good time to assess how new customers fit into your ecommerce brand’s overall marketing goals. will help contribute to a positive customer experience leading up to their first purchase.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

Groove

AUGUST 4, 2020

Offer product recommendations. Capture abandoned carts. For example, if you're shopping for a men's razor on Amazon and initially intend to buy one handle and one blade, you may come across an offer that includes a variety pack with two handles and 5 blades. we recommend the end of September or early October.

Shopping Carts 244

Shopping Carts Mobile eCommerce Recommendation Mobile 244

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 312

Other Customer Experience Omnichannel Customer 312

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 309

BigCommerce Merchant Services Payment Services SEO 309

BigCommerce

APRIL 14, 2017

And, when you have their email, you can trigger an abandoned cart series to bring that customer back and earn their sale. These Stats Show the Top Reasons for Shopping Cart Abandonment. By and large however, the #1 reason for shopping cart abandonment beyond a customer just not being ready to buy is price.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Groove

APRIL 14, 2020

That's why in this blog, we're sharing three A/B testing tools that we recommend using to run your next (or first) test. 3 A/B Testing Tools We Recommend. Testing shopping cart pages to determine how we can increase a higher checkout rate and drive more revenue. Testing landing pages with HubSpot is very easy to use.

Shopping Carts 366

Shopping Carts Recommendation eCommerce Blog 366

Retail TouchPoints

APRIL 6, 2021

In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm. Overall, convenience and communication were cited as top reasons for continuing to shop with a brand.

Customer 225

Customer Retail Customer Experience Omnichannel 225

Retail TouchPoints

SEPTEMBER 10, 2021

The retailer, for example, wants to launch into Germany or expand to Asia where customers prefer not to pay with credit cards and want to pay after delivery, do direct debits or pay in installments. Furthermore, the retailer wants to move from a shopping cart solution installed on a server in a data center to a cloud-based solution.

Payment Services 237

Payment Services PayPal eCommerce Customer 237

BigCommerce

APRIL 18, 2017

Instead, many online business owners and managers focus on optimizing for the front end of the website –– creating beautiful designs , site experiences and merchandising product to push customers down a purchase funnel. There is a reason that 7 out of 10 shopping carts are abandoned. Abandoned carts happen.

Merchant Services 413

Merchant Services Payment Services Payments BigCommerce 413

Groove

JANUARY 4, 2021

Each website was built using a custom platform, which became challenging when their team wanted to make a simple update to any of the sites. Recommend cohesive strategy for current websites. Google Shopping, Search & Display Campaigns. Our Recommendations. Take over paid search maintenance.

Improvements 361

Improvements Recommendation PPC Shopping Carts 361

BigCommerce

APRIL 18, 2018

This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Cost Per Acquisition (CPA): This is the amount you pay for a customer acquisition (lead or sale, this is defined by you) based on your marketing efforts. Don’t miss a post.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

SEPTEMBER 7, 2023

The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. Updates include: In-store rewards on Instacart’s Caper Carts.

Shopify 263

Shopify Shopping Carts eCommerce Management 263

Groove

APRIL 17, 2020

In addition to keeping up with mobile eCommerce trends and strategies , we recommend following these mobile eCommerce best practices so that you can capture the majority of these online sales. Provide a "save for later" option for the shopping cart. Avoid angering customers and delaying the conversion process.

Mobile eCommerce 206

Mobile eCommerce Mobile eCommerce Shopping Carts 206

BigCommerce

FEBRUARY 7, 2018

That’s why we’re giving away the RFP template we recommend to large brands looking to move ecommerce platforms, including: More than 176 ecommerce questions. Below are recommended questions to ask ecommerce providers. List 3 customers that are similar in size and scope to us. What can we not customize?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Groove

MAY 20, 2020

During the process of building, designing and launching an eCommerce website, businesses must decide how to inspire customers to make a purchase. In order to see an increase in your eCommerce conversion rate, start by improving the customer experience within your site. Capture abandoned carts. Show customer reviews.

eCommerce 336

eCommerce Payment Services BigCommerce Mobile 336

Groove

FEBRUARY 18, 2022

There are many automation tools to choose from in the eCommerce space, but Klaviyo remains at the top of our list of recommendations for our mid-market and enterprise clients. In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Groove

JANUARY 14, 2020

What is Cart Abandonment? An abandoned cart occurs when a customer adds one item or more to their shopping cart but exits out of a website before purchasing the item(s). 69.57% is the average online shopping cart abandonment rate across all industries. Main Features of BigCommerce Abandoned Cart.

BigCommerce 256

BigCommerce Shopping Carts eCommerce eCommerce Platforms 256

Groove

JANUARY 5, 2022

From social media platforms like Facebook, Instagram, Twitter, TikTok and YouTube to Google Shopping, there are a ton of ways to increase reach, visibility and brand awareness while growing your ad revenue. Here are some platforms we recommend exploring and implementing as part of your eCommerce advertising strategy this year!

Merchant Services 309

Merchant Services PPC Social Media Shipping Costs 309

Groove

MARCH 11, 2024

It takes a lot of work to get customers to your eCommerce store. Whether you use SEO best practices, social media, or your customer email list, once a customer arrives at your online storefront, you want them to convert and not leave a Klaviyo abandoned cart. What Is A Klaviyo Abandoned Cart Flow?

X-cart 195

X-cart Merchant Services Shopping Carts Shipping Costs 195

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. We recommend building various lists to segment subscribers based on their interests and demographics. no longer needs to be! Email Marketing Strategy Tips. Attracting Prospects and Leads.

Marketing 277

Marketing Social Media Customer Loyalty Shopping Carts 277

Groove

JULY 30, 2020

That being said, websites designed for mobile devices are bound to engage more customers and drive more revenue than those designed only for desktop. Ensure your mobile eCommerce design evolves as consumers' shopping preferences change by staying up to date with the latest mobile eCommerce trends and strategies. Use Sticky CTAs.

Mobile eCommerce 273

Mobile eCommerce eCommerce Design Mobile Improvements 273

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 159

Payments eCommerce Customer Home Furnishings 159

lateshipment

DECEMBER 18, 2020

We have prepared some useful tips and recommendations from top managers, marketers, and other leading experts in online trading, which will help to organize holiday shopping smoothly. First, you need to make sure that the online platform in question can withstand a massive inflow of customers. Where to Start?

eCommerce 246

eCommerce Shopping Carts Mobile Web Design 246

Groove

NOVEMBER 17, 2020

Investing in an eCommerce marketing tool helps businesses attract, engage and delight customers at every stage of the buyer's journey. Improve your email marketing strategy and exceed customer expectations with a tool that best fits your eCommerce needs. How Klaviyo Helps Build Customer Relationships. Klaviyo vs. Listrak.

BigCommerce 287

BigCommerce Customer Data Social Media eCommerce 287

Groove

NOVEMBER 9, 2024

Companies can use them when: Collecting payments Managing shopping carts Facilitating logins Organizing and managing catalogs This enables businesses to build highly customized sites that produce positive user experiences. Implement functionalities like product display, cart, and checkout.

BigCommerce 303

BigCommerce Payment Services eCommerce Shopping Carts 303

Optimizely

AUGUST 13, 2020

Sure, we all claim to be data driven and aspire to build lasting customer relationships. eCommerce marketers spend most of our time and effort reacting to a very small set – about 1% – of our customers, and nearly no time actively getting to know our customers. In reality, most marketers are falling far short.

Customer 195

Customer Shopping Carts Events Recommendation 195

BigCommerce

MARCH 15, 2018

Suddenly, earning customers wasn’t just about putting your number in the Yellow Pages or driving to a new city and taking potential customers out for drinks. Now, customers call upon businesses – and they often do this when presented with helpful, educational content that earns their trust. T.A.S.C.O.’s s mobile site.

B2B 344

B2B eCommerce BigCommerce Payment Services 344

Groove

APRIL 21, 2022

An abandoned cart email is an email that eCommerce merchants send to contacts in their database or CRM to remind them that they’ve left a product behind in their online shopping cart. People who shop online, add one or more products to their shopping cart but do not complete the purchase are considered cart abandoners.

X-cart 195

X-cart Shopping Carts Merchant Services Recommendation 195

Wiser

JANUARY 17, 2023

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization.

Customer 148

Customer Social Media Shopping Carts Customer Experience 148