Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S. As early as late summer, Best Buy customers in the U.S.

Customer 290

Customer Subscription Customer Experience Technology 290

Retail TouchPoints

JUNE 29, 2020

The implication is that Amazon will stop ordering the products, eliminating an important channel, deem the brand ineligible for AMS ad campaigns or stop placing the product on recommendation lists. The Shift To Subscription Models. The advantages of a subscription-based business are clear.

Subscription 290

Subscription Shipping Costs Multi-channel Consumer 290

Retail TouchPoints

MAY 18, 2021

Some of the fastest-growing organizations today are turning to subscriptions to sell everything from food and wellness products to beauty and homecare. In fact, Gartner predicts that by 2023, 75% of DTC businesses will have a subscription offering. Enrollment incentives reinforce customers’ desire to feel good about their purchases.

Subscription 158

Subscription Payments Merchant Services Shipping Costs 158

BigCommerce

MARCH 30, 2018

Don’t even say it out loud: Subscription boxes are not dead. Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2011, subscription brands made an estimated $57,000,000.

Subscription 345

Subscription Payments eCommerce Payment Services 345

Optimizely

MARCH 2, 2017

Until recently, the vast majority of subscription boxes came from subscription brands – that is, brands that exclusively sell curated boxes of themed merchandise. But in the past year, many bigger brands decided to dip their toes into the subscription box business: the beauty brand Sephora released the monthly subscription “PLAY!

Subscription 199

Subscription Retail Recommendation Customer 199

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 223

BigCommerce Merchant Services Payment Services SEO 223

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

GetElastic

JUNE 4, 2019

It’s time to start thinking inside the box as more companies are embracing the subscription model. The largest subscription-based players generate more than $2.6B In 2018 , Amazon Subscribe & Save, Dollar Shave Club, Ipsy, Blue Apron and Birchbox were the five most popular subscription ecommerce sites. High customer churn.

Subscription 142

Subscription Payments Payment Services eCommerce 142

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Shipping Costs 130

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Companies caught exploiting subscription practices would face severe penalties.”

Merchant Services 284

Merchant Services Payment Services Subscription Consumer 284

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 264

Payment Services Small Business Retail Recommendation Technology 264

Korona

APRIL 6, 2022

Subscription-based programs were already on the rise before COVID hit in 2020. In fact, subscription retail revenue continues to accelerate at a much faster rate than the rest of the retail landscape, and it promises to move into more industries and products. Subscription Based Shopping: What Is It? Access-Based Subscriptions.

Subscription 98

Subscription Payment Services Shipping Costs Retail 98

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. Start small with an incremental approach.

Merchant Services 128

Merchant Services Payments Payment Services Subscription 128

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. “It And interestingly, many of those customers resubscribed later on in the year.”.

Merchant Services 116

Merchant Services Payment Services Subscription Payments 116

ESW

AUGUST 3, 2020

It’s been over a year since we first analyzed the rise of eCommerce subscriptions , and a lot has changed. Subscription services exploded, eCommerce adoption increased. This article explores the current state of the eCommerce subscription economy, the impact of COVID-19 and the opportunities still available to DTC brands.

Subscription 103

Subscription eCommerce Payment Services Food and Beverages 103

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.” Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Smile.io

OCTOBER 18, 2023

Subscription-based products have grown in recent years, truly becoming (DTC) direct to consumers. Virtually every brand in every industry has some form of offer to turn your one-time purchases into a monthly subscription.  By making recurring purchases easier, subscription services have made shopping convenient again.

Subscription 57

Subscription Social Media Merchant Services Reference 57

UpSellIt

MARCH 12, 2020

Offering consumers a deal is a surefire way to increase sales and create customer value. Subscription Box Case Study. To determine the effectiveness of a targeted incentive strategy, UpSellit ran a series of A/B tests with four of its subscription box clients. However, optimizing an incentive strategy can be a difficult task.

Subscription 84

Subscription Download Mobile Recommendation 84

Retail TouchPoints

SEPTEMBER 24, 2024

The appeal of same-day delivery and subscription services helps boost online grocery growth by offering convenience and consistency for customers,” he said. Detailed product information, customer reviews and recommendations help drive online sales in personal care, nutraceuticals, medical supplies and OTC drugs. “The

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

OCTOBER 7, 2024

Many retailers want to upgrade the checkout experiences they offer to meet these evolving customer needs, but are unable to do so because they’re operating on systems that aren’t super flexible. Take, for instance, a customer that purchases one $10 item. For customers who purchase items on a regular basis (e.g.

Other 147

Other Shipping Costs Payments Payment Services 147

Kissmetrics

MARCH 8, 2021

Customer support and customer success can be confusing for both beginners and experts alike. Both customer support and customer success teams are important for your brand’s ongoing growth and success, and the roles share similar skill sets. In this article, we’ll cover: What customer success is and why it’s important.

Customer 276

Customer Improvements Customer Retention Other 276

Ecommerce Platforms

JUNE 26, 2019

The stats speak for themselves; as many as 15% of online shoppers at one point or another have signed up to receive a product-based monthly subscription. So, if you're an entrepreneur looking for a new venture, now's the time to jump on the bandwagon and launch a subscription-based business. What Does Chargebee Do?

Subscription 139

Subscription Merchant Services Payment Services Payments 139

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

AUGUST 7, 2023

Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage. Through Amazon Clinic’s secure message portal or video call, the clinician can provide a recommended treatment plan, which may include a prescription.

Shipping Costs 245

Shipping Costs Subscription Shipping Recommendation 245

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. In this blog, we will dive deep into customer loyalty programs to help you understand how they work and how you can create your own, so read on!

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Groove

AUGUST 18, 2020

Whether your goal is to grow your eCommerce store, establish more meaningful relationships with customers or automate your marketing efforts, both Klaviyo and MailChimp are great eCommerce marketing tools to help you get the job done. Real-Time Customer Data. Determine the probability of customer churn. Klaviyo vs. MailChimp.

Merchant Services 319

Merchant Services Shopify Subscription Multi-channel 319

Retail TouchPoints

NOVEMBER 18, 2020

South American food retailer Grupo Éxito has renewed its DemandTec Price Optimization subscription. The solution helps Grupo Éxito identify shopper behavior trends in order to generate the right price recommendations and improve its assortment by defining product roles by zone and division.

Subscription 299

Subscription Recommendation Improvements Technology 299

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 85

Customer Loyalty Customer Jewelry Social Media 85

Wiser

MAY 12, 2020

Here at Wiser Solutions, we’re keener than ever to understand the state of our market and how it’s impacting our customers. While Peloton experiences a massive surge in sales and Spotify continues to grow its paid subscription base—it’s evident that there are winners surfacing every day during the pandemic. Brand Recommendation.

Recommendation 128

Recommendation Marketing Retail Supplies 128

Lemonstand

JANUARY 25, 2018

In 2017, Sydney-based startup Whisky Loot launched their curated subscription service on LemonStand. To develop their highly customized subscription-eCommerce site, they selected LemonStand agency partner We Are Visionists. ” How do you handle things like customer service, shipping, fulfillment, etc.

Subscription 49

Subscription Customer Live Chat Order Fulfillment 49

Groove

OCTOBER 18, 2022

While there are dozens, if not hundreds, of approaches that you could take, we have found one model to provide consistent success - subscription programs. Simply setting up a generic subscription program without providing increased value to your customers is a great way to fail. Vitamins & Supplements. Makeup Products.

Payments 195

Payments Food and Beverages Beauty and Health Subscription 195

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. An example of product recommendations from Target. Reading Time: 7 minutes. Benefits of Personalization in Ecommerce.

Customer Loyalty 152

Customer Loyalty eCommerce Customer Recommendation 152

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers. Matt Hennessy - Smile.io

Customer 78

Customer Shopping Carts Shipping Costs Subscription 78

Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Customer Self-Service Portal.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Subscription programs.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98