Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers.

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Customer Shipping eCommerce Retail 277

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

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Shipping Labels Customer Merchant Services Accessories 290

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

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Customer Live Chat Social Media eCommerce 285

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays cannot be stressed enough. This is because most of the orders during the holiday season are by customers who rely on timely gift-giving deliveries. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Management 130

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. When it came to inventory planning and optimization, stores were planned, allocated and/or replenished, and transacted with their customers entirely separately from the digital channel. Checking inventory in a local store but not placing an order?

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

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Customer Experience Customer Retail Workshop 277

Retail TouchPoints

OCTOBER 25, 2023

GNC is expanding its virtual healthcare service, GNC Health , to offer low cost and convenient care to customers. Customers who initially enrolled in GNC Health through this program will continue to receive the Basic membership plan offerings, with the option to upgrade to a higher tier. month for individuals, $29.99/month

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Customer Shipping Costs Shipping Consumer 264

Retail TouchPoints

SEPTEMBER 9, 2024

Brands constantly fight for customer attention, loyalty, and ultimately a slice of their wallets. From Bland to Captivating: The Allure of Gamification Imagine a customer walking into your store, not just browsing products but actively engaging with your brand through a fun, interactive experience.

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Customer Retail Social Media Games 263

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

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Customer Workshop Gifts Multi-channel 277

Groove

AUGUST 8, 2024

The topic of these articles varied: from the things wrong with eCommerce shopping; to information gathering through online coupons; to marketers gathering information about eCommerce customer experience. In this rapid, online tell-all world we live in, one unhappy customer can really add fuel to a PR fire.

Customer Experience 195

Customer Experience Shipping Costs Improvements eCommerce 195

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Groove

OCTOBER 14, 2024

The AOV meaning is simple: It measures the average amount of money that your customers spend in a single transaction with your eCommerce business. Thankfully, this vital metric is simple to calculate, even while providing unmatched insight into your store’s performance and customer behavior. What Is AOV? Ready to boost your AOV?

Shipping Costs 349

Shipping Costs Improvements Shipping Management 349

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

APRIL 1, 2024

Megibow laid out his vision for the future of Casper, which ultimately comes down to the two things that have been a throughline across his career — good product and a relentless focus on the customer. That’s my passion — how do we do the right thing for the customer in new and innovative ways?

Shipping Costs 261

Shipping Costs Customer Channel Consumer 261

Retail TouchPoints

APRIL 17, 2023

Limitless Plus, at $42 per year, adds free shipping, $10 in rewards for each $150 spent and one free roots service at a Hair Color Bar (up to $80 value) or one free full-size product. If we care about people and our customers, we can’t put ingredients in that we don’t feel comfortable about.

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Customer Beauty and Health Shipping Costs Gifts 287

Forrester eCommerce

MAY 10, 2021

I spent the early days of my career in the early 90’s studying manufacturing engineering at University then working in a ship repair yard. I was taught to weld by a gruff Geordie who handed me a visor, a live arc-welder and told me “don’t look into the light. You’ll go blind”. That […].

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Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

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Workshop Gifts Shipping Improvements 312

Retail TouchPoints

JULY 7, 2023

Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” Julian Reis: The cost of acquiring new customers online is expensive — and that’s here to stay. That’s because it will only grow more challenging to drive customers to branded DTC websites.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Are you ready to outsource your operations?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

OCTOBER 4, 2022

The program has a tiered structure and was designed to emphasize a customer-first loyalty approach. Credit card holders also get free shipping on qualifying orders of $75 or more, an extra 15% off the first Tuesday of every month and a dedicated customer service phone line.

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Gifts Shipping Events Customer 329

Retail TouchPoints

NOVEMBER 19, 2024

Amazon Access has added a new Cash EBT payment option for customers receiving Temporary Assistance for Needy Families (TANF). Additionally, the benefits can be used to cover shipping fees as well as items sold by third-party merchants. and West Virginia.

Merchant Services 272

Merchant Services Toys Electronics Shipping 272

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 130

Shipping Costs Customer Recommendation eCommerce 130

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. If I start doing individual customer deliveries, by definition the truck is getting filled with more air at every stop,” said Katz.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Groove

AUGUST 19, 2024

Providing excellent customer service is vital to keeping your eCommerce customers coming back. Responding to customer inquiries regarding shipping issues, order status, returns, and product inquiries using Gorgias’ AI agent frees up your support team to handle more complex issues.

eCommerce 195

eCommerce Customer Social Media Live Chat 195

Retail TouchPoints

MAY 20, 2024

million -square-foot facility, which will employ more than 1,000 associates, is designed to expand access to next-day or two -day shipping for Walmart customers as well as supporting Walmart Fulfillment Services, the retailer’s third-party service for fulfilling items sold on Walmart’s marketplace. 10 miles north of Hagerstown, Md.

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Retail TouchPoints

MARCH 25, 2024

As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284