lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Groove

OCTOBER 14, 2024

The AOV meaning is simple: It measures the average amount of money that your customers spend in a single transaction with your eCommerce business. Thankfully, this vital metric is simple to calculate, even while providing unmatched insight into your store’s performance and customer behavior. What Is AOV? Ready to boost your AOV?

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. Charging customers for returns is becoming a growing practice.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

lateshipment

FEBRUARY 20, 2025

Picture your customer eagerly awaiting a package they orderedonly for it to arrive damaged or vanish into thin air. They can lead to dissatisfied customers, negative reviews, and revenue loss. To navigate this risk confidently, you need a safety net: shipping protection. What is Shipping Protection? Absolutely the same.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer Experience 130

lateshipment

MARCH 25, 2025

What is the Shipping Journey? Your customers shopping journey refers to the steps theyve taken before, during, and even after they make a purchase at your store. Awareness This is the very first stage of the shopping journey and is marked by the customer becoming aware of your e-commerce businesss offerings.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

lateshipment

JANUARY 24, 2025

Picture this: Your customer orders a new pair of Nike sneakers in their favorite pink and white combination. You’re happy to make a sale, pack it up carefully, and ship it off. The customer is excitedly waiting for their package and tracking updates daily. The customer is, to put it mildly, furiousand who can blame them?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Its important for us to do everything in our power to get those shoes, to customers, he added. These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store.

Sporting Goods 275

Sporting Goods Mobile Shipping Travel 275

Retail TouchPoints

NOVEMBER 19, 2024

Amazon Access has added a new Cash EBT payment option for customers receiving Temporary Assistance for Needy Families (TANF). Additionally, the benefits can be used to cover shipping fees as well as items sold by third-party merchants. and West Virginia.

Merchant Services 272

Merchant Services Toys Electronics Shipping 272

Retail TouchPoints

NOVEMBER 8, 2024

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. They live Life Out Here.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

OCTOBER 31, 2024

Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers. Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings.

Document 288

Document Accessories Fashion Shipping 288

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — All the ways they need to serve customers? Well, let’s start with customer data.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JULY 12, 2024

There are two types of customers: those who buy and those who keep coming back. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 9, 2024

These calendars have become a way for brands to share their story and build a stronger connection with their customers.” ” Of course, theres always the chance that things can go wrong, especially when a high-priced product doesnt end up meeting customer expectations, as with the now infamous $825 Chanel calendar from 2021.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers.

Customer 277

Customer Shipping eCommerce Retail 277

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. Shaw: Its going to be very similar to what were doing on ships. We analyze every cruise line, ship and itinerary [in curating different assortments].

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

JANUARY 2, 2025

They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Or should they focus on offering unbeatable prices, risking the loss of customers who value efficiency? On one side of the spectrum are consumers who prioritize immediate gratification. The answer is not straightforward.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Groove

OCTOBER 27, 2024

In today’s fast-paced eCommerce landscape, it’s key for organizations to develop streamlined processes, create strong customer relationships, and increase revenue. It’s crucial to choose an eCommerce platform that will support a variety of your business needs, including complex pricing options, customer account management, and bulk ordering.

B2B 329

B2B eCommerce B2C Shipping Costs 329

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Supplier cybersecurity. Vendor communication.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Shipping Labels 290

Shipping Labels Customer Merchant Services Accessories 290

lateshipment

MARCH 8, 2025

A customer wants to return an item, but your policy is nowhere to be found. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind. What happens?

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Customer 285

Customer Live Chat Social Media eCommerce 285

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289