Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. We designed Wayfair Rewards to deliver extraordinary value to our customers with meaningful perks that can be felt immediately,” said Jon Blotner, Chief Commercial Officer at Wayfair in a statement. customers.

Shipping Costs 278

Shipping Costs Shipping Subscription Events 278

Forrester eCommerce

FEBRUARY 28, 2024

Over the last few years, hardware vendors have been pivoting their revenue strategies from a perpetual model to subscription. The subscription model is undeniably here to stay. However, vendors often struggle to make this change effectively, and understandably so.

Subscription 413

Subscription Management Customer 413

Retail TouchPoints

JANUARY 3, 2023

subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 That’s a good sign for CPG brands, which are capable of making the most seamless transition to subscriptions: deodorant, toothpaste, diapers and even smoothie packets quickly become part of consumers’ routines.

Subscription 278

Subscription Beauty and Health Food and Beverages Shipping Costs 278

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

Subscription 333

Subscription Consumer Shipping Costs Customer 333

Retail TouchPoints

SEPTEMBER 1, 2022

Unified commerce platform Kibo has launched Kibo Subscriptions Management, designed to help retailers drive sales and customer loyalty by enabling revenue streams from products and services offered on a subscription basis.

Subscription 290

Subscription Management Retail Customer Loyalty 290

Retail TouchPoints

JUNE 3, 2022

Subscription meal kit service Blue Apron is ditching the “subscription” for a new offering on Walmart ’s third-party marketplace, giving Walmart customers access to a selection of on-demand meal kits with no recurring payments required. The company said it plans to expand its offerings on the platform in the coming months.

Subscription 305

Subscription Payment Services Fulfillment eCommerce 305

Retail TouchPoints

JULY 2, 2024

There’s no denying that the subscription economy is booming. Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. Given the impact chargebacks can have, understanding and preventing them is crucial for maintaining profitability and customer loyalty. trillion by 2025.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

JUNE 6, 2023

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “ the great unsubscribe ” and even “ subscription apocalypse ” being bandied about. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. In fact, there’s strong evidence that subscriptions are still in a growth mode, albeit a slower one than previously.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Retail TouchPoints

APRIL 23, 2024

cities, Amazon is making its grocery delivery subscription available to all Prime members in the U.S. The subscription also includes one-hour delivery windows at no extra cost, unlimited 30 -minute pickup on orders of any size and priority access to Recurring Reservations for a weekly grocery order. Following a pilot in three U.S.

Subscription 263

Subscription Specialty Retailers Fulfillment Marketing 263

Retail TouchPoints

MARCH 7, 2022

Fresh is best for premium natural pet food brand Lily’s Kitchen , and refreshing its ecommerce strategy through subscription offerings has resulted in increased sales generating recurring revenue. Lily’s Kitchen was able to integrate the Ordergroove subscription tools into its existing ecommerce platform.

Subscription 299

Subscription eCommerce Platforms eCommerce Management 299

Retail TouchPoints

JULY 22, 2024

Edible Brands , the parent company of Edible (formerly Edible Arrangements), has launched a new ecommerce brand, FreshFruit.com , that offers subscription delivery of premium fresh fruits. “Our customers have always trusted Edible for the finest quality fruit,” said Somia Farid Silber, President of Edible Brands in a statement.

Subscription 277

Subscription eCommerce Consumer Marketing 277

Retail TouchPoints

SEPTEMBER 21, 2023

Walmart is continuing its encroachment onto Amazon ’s turf with the addition of a new subscription service for repeat purchases, similar to Amazon’s Subscribe and Save offering. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service. Photo courtesy Walmart)

Subscription 264

Subscription Apparel Reference Information 264

Retail TouchPoints

MAY 16, 2024

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs.

Subscription 264

Subscription Consumer Supplies Retail 264

Retail TouchPoints

OCTOBER 25, 2024

Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends.

Toys 277

Toys Subscription Gifts Supplies 277

Groove

OCTOBER 14, 2024

The AOV meaning is simple: It measures the average amount of money that your customers spend in a single transaction with your eCommerce business. Thankfully, this vital metric is simple to calculate, even while providing unmatched insight into your store’s performance and customer behavior. What Is AOV? Ready to boost your AOV?

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

Groove

OCTOBER 14, 2024

After all, if your site is slow to load or experiences frequent downtime, you're going to drive customers away. A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer. This will ensure that shoppers enjoy a website that functions as it should every time they visit.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

SEPTEMBER 13, 2022

Rent the Runway will lay off nearly one-quarter of its corporate employees as it seeks to deal with a decrease in active subscriptions in fiscal Q2 2022, which ended July 31, 2022, compared to fiscal Q1. Despite the decrease, the number of active subscribers was still 27% higher than the 97,614 figure from the same period in 2021. .

Subscription 292

Subscription Customer Experience Operations Improvements 292

Retail TouchPoints

MARCH 22, 2023

Petco has teamed up with Freshpet to offer subscription delivery of fresh dog food as consumer interest in direct-to-doorstep pet meal plans increases. Our partnership with Petco allows us to deliver on both, creating customized healthy meal plans delivered to consumers’ doorsteps.”

Subscription 263

Subscription Omnichannel Consumer Customer 263

Forrester eCommerce

APRIL 23, 2020

In a post-COVID-19 world, sellers of products and services might find it easier to charge over an extended period based on consumption rather than asking for large up-front cash payments.

Subscription 386

Subscription Payment Services Customer 386

Retail TouchPoints

NOVEMBER 5, 2024

Amazon Adds Grocery Delivery South of the Border Amazon customers in Mexico will soon be able to purchase everything from fresh produce to meat and fish online through a new partnership with grocery delivery platform Jüsto, multiple sources report. “We Grocery Partnerships at Amazon in a statement. “We

Specialty Retailers 271

Specialty Retailers Subscription Online Retail Customer 271

Groove

OCTOBER 30, 2024

The rising demand for online systems to manage inventory, sales, and customer relationships has pushed the growth of B2B eCommerce forward. Larger transactions: From bulk orders to subscription models, B2B companies often sell high-value products and services, resulting in bigger transactions.

B2B 287

B2B Payment Services eCommerce B2C 287

Forrester eCommerce

OCTOBER 7, 2020

B2B organizations are increasingly striving to develop a value-based approach to pricing software-as-a-service and subscription offerings, assuming all customers are looking for the same value because they share a requirement for the same type of offering. But every customer has a different idea of what price is “just right.”.

B2B 491

B2B Subscription Customer Management 491

Retail TouchPoints

APRIL 3, 2025

Running an online retail business should be about growth, innovation and seamless customer experiences not about juggling countless tools and integrations. Today, retailers rely on hundreds of features from inventory and order management to customer engagement, personalization, and analytics to continue to meet customer demands.

eCommerce 147

eCommerce Payment Services White Paper Subscription 147

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S. As early as late summer, Best Buy customers in the U.S.

Customer 290

Customer Subscription Customer Experience Technology 290

Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades. Based […].

Channel 537

Channel Subscription Consumer Customer Experience 537

Forrester eCommerce

MARCH 27, 2024

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

Customer 243

Customer Subscription Technology Management 243

Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Forrester eCommerce

MARCH 13, 2024

Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things.

Subscription 406

Subscription Management Operations Customer 406

Retail TouchPoints

NOVEMBER 29, 2023

.” To celebrate the launch of the new member benefit, Instacart and Peacock will launch a custom ad spot featuring iconic holiday scenes from Peacock properties, including The Office , Parks & Recreation and Brooklyn Nine-Nine. 29 as well the Dec. 5 episode of Watch What Happens Live with Andy Cohen on Bravo.

Subscription 264

Subscription Food and Beverages Books Customer 264

Retail TouchPoints

MARCH 31, 2021

This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. Securing Customer Identities for Positive Experiences.

Customer 317

Customer Reference Fashion Article 317

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

AUGUST 28, 2024

If we take a look at subscription data from 2023, we find that the brands that sold products integral to customer daily routines excelled. While it’s now easier than ever for brands to have a direct line to their customers, it’s just as hard for them to cut through the noise. Brands are facing a new challenge: evolve or perish.

Subscription 248

Subscription Beauty and Health Merchant Services Social Media 248

Retail TouchPoints

AUGUST 8, 2022

But they can also open the door to a long-term relationship through subscriptions. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. Enrollment Incentives to Convert Customers into Subscribers.

Merchant Services 277

Merchant Services Subscription Shipping Costs Gifts 277

Forrester eCommerce

SEPTEMBER 9, 2020

Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 462

Subscription Management Technology Customer 462