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UnitedParcelService (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Retailers such as Bed Bath & Beyond , Michaels and The Home Depot have partnered with Roadie to offer their customers a larger menu of delivery options.
But for the sales and revenue to keep coming in, you need efficient delivery of the merchandise to your customers. However, the United States Postal Services (USPS) and UPS (UnitedParcelService) are two of the major and most reliable carriers in the United States. Time to put on your math hats).
A 2023 Capgemini study reports that a whopping 72% of customers who are satisfied with their delivery experience are likely to step up their purchase levels with a business by 12%. of customers say that their delivery experience is THE most important aspect of the overall customer experience. And that of your customer.
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