Forrester eCommerce

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. Going agile” is not easy. Agile does […]

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Workshop Customer Experience Management Customer 221

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

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Customer Workshop Gifts Multi-channel 277

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

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Customer Experience Customer Retail Workshop 277

Retail TouchPoints

DECEMBER 4, 2023

Build-A-Bear Entertainment , a division of Build-A-Bear Workshop , is bringing its latest feature film, Glisten and the Merry Mission , to digital platforms following its theatrical debut last month. Original content is becoming an increasingly popular vehicle for retailers to build a deeper connection with their customers.

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Workshop Management Other Retail 289

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Workshop Cryptography Presentation Technology 276

Forrester eCommerce

JULY 9, 2024

A revenue process transformation isn’t a project or single workshop initiative. It’s an ongoing, collaborative effort that requires organizations to meet their buyers at every stage of their journey. Learn what it takes to get started.

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Workshop B2B Customer Marketing 273

Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

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Workshop Gifts Shipping Improvements 312

Retail TouchPoints

JANUARY 20, 2023

Building on its longstanding monthly kids’ workshops, the Build A Birthday parties will include DIY project kits for attendees to build wooden castles, race cars, custom wall shelves and other creations. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available.

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Workshop Books Gifts Improvements 278

Retail TouchPoints

MARCH 1, 2022

The DIY-U by Lowe’s programming features content for all skill levels, including both livestream and in-store workshops for children and adults. The retailer plans to add features that gamify the experience for participants, such as sharing virtual high fives and earning project completion badges.

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Workshop Improvements Games Supplies 264

Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

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Workshop Customer Data Information Technology 270

Retail TouchPoints

SEPTEMBER 19, 2024

This open-air mall is more than a place to buy things; from culinary workshops in herb gardens to yoga sessions in a community garden and a market-style eatery with artisan restaurants, bars, cafés and a fitness studio, it’s a place where shoppers can spend quality time in the neighborhood and feel a little closer to nature at the same time.

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Retail Workshop Banking Other 263

Retail TouchPoints

APRIL 19, 2024

Partnering with him is the perfect reflection of Lowe’s shared passion for assisting our customers, whether for their business or home.” These new partnerships provide an opportunity to build trust and credibility with a broader customer base through the athletes and sporting events that matter to them.”

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Workshop Supplies Improvements Events 278

Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers.

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Workshop Gifts Games Other 252

Retail TouchPoints

AUGUST 23, 2023

From moving checklists to DIY guides, product recommendations, design inspiration and even virtual workshops, the online hub helps bring Home Depot’s expertise directly to customers via their digital devices.

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Workshop Consumer Improvements Recommendation 246

Retail TouchPoints

SEPTEMBER 15, 2023

the brand will be able to forge deeper connections with existing and new customers, ultimately driving new customer acquisition and setting a foundation for retention. Based on feedback from our loyal customers, Los Angeles is the ideal first location to establish our retail footprint in the U.S.,

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Workshop Fashion Recommendation Events 278

365 Retail

JULY 11, 2024

While many retail businesses have shifted focus to online platforms, Hobbycraft regards its stores as vital hubs for its customers. With each new store opening, Hobbycraft aims to create a community of makers through expert crafting colleagues, dedicated craft spaces, and customer experiences ranging from workshops to live demonstrations.

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Workshop Arts Social Media Presentation 108

Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

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Retail Workshop Social Media Omnichannel 278

Retail TouchPoints

SEPTEMBER 22, 2023

Foot Locker will partner with local organizations, artists and community members to host ongoing events in-store as well as a rolling calendar of workshops, keynote speakers and more. The new location spans 9,695 square feet and celebrates the South Side community through exclusive community-centric programming.

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Workshop Events Gifts Presentation 264

Retail TouchPoints

NOVEMBER 27, 2023

This year the program supports Sesame Workshop , EmbraceRace and Roots ConnectED. Baby and child gear retailer Munchkin , which already donates all the profits generated on Mondays to organizations supporting anti-racism and inclusive education via its Radiant Colors program, has extended its gifting time frame to include Giving Tuesday.

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Workshop Retail Gifts Operations 261

Retail TouchPoints

JULY 20, 2023

The rebrand was initiated last year with the debut of a new logo and the name change, but the store redesigns are what will truly bring the brand’s new identity to life for customers. By refreshing our stores, we hope to empower and inspire our customers while keeping home at the forefront of all we do. over the next year.

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Workshop Events Gifts Customer 245

Retail TouchPoints

JUNE 13, 2022

Footwear brand Timberland has stepped into the metaverse with the launch of its semiannual CONSTRUCT: 10061 design program within Fortnite, to engage customers in an updated product design process that blends physical and virtual experiences.

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Workshop Games Consumer Customer 245

Retail TouchPoints

JANUARY 11, 2024

The Big Show also will host a half-day workshop on Tuesday, Jan. Limited to 120 executives, the workshop will feature speakers from Amazon , Macy’s, GoodwillFinds, Trove and the Ellen MacArthur Foundation, along with NRF VP for CSR and Sustainability Scot Case. 16 focused on creating a profitable and circular retail industry.

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Workshop Supplies POS Presentation 275

Retail TouchPoints

SEPTEMBER 16, 2022

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. As part of its initiative to provide greater loyalty rewards, IKEA U.S. This latest push by IKEA U.S. in a statement. “At in a statement. “By

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Home Furnishings Workshop Customer Loyalty Events 263

Kissmetrics

DECEMBER 2, 2020

The smartest business owners know that the only way to consistently beat the competition is by offering more value to customers. If you’re looking for a unique way to offer value to consumers, customized products can be a powerful, engaging tool that improves customer satisfaction and drives up conversions in the process.

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Customer eCommerce Customer Experience Consumer 267

365 Retail

NOVEMBER 14, 2022

The subscription will be an annual service available to customers for just £39.50 each year and in return, you will receive £30 worth of workshops, 10% off every time they shop in-store and online*, upgraded to FREE unlimited next day delivery on orders over £25 (saving £5.95 every time) and free design files every month.

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Subscription Payment Services Workshop Customer 80

Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. The retailer, which became a certified B Corp. in 2019, added makeup to its product refill program, designed to reduce plastic waste, in March 2023 after bringing the program to its U.S.

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Workshop Fashion Customer Experience Retail 257

Forrester eCommerce

SEPTEMBER 24, 2018

In a recent workshop with the marketing team of a large European brand, we discussed the importance for marketers to deliver their brand promise. About 45% of marketers now report to be in charge of the customer experience. Whether they officially own CX or simply orchestrate CX talent and resources does not matter.

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Workshop Customer Experience Marketing Customer 295

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Instead, they often put all of their eggs in the new customer acquisition basket.

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Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

DECEMBER 19, 2022

Tycoon users can earn “Bear Bucks” digital currency by building out their own tycoon and using the currency to unlock and bring to life collectible “furry friends” that can be customized in unique outfits and accessories.

Games 189

Games Workshop Digital Currency Accessories 189

Retail TouchPoints

JUNE 25, 2024

Additionally, TJ Maxx, along with Dress for Success and Save the Children , will host a series of inspiring workshops led by experts like author Amanda Montell , basketball coach Sydney Carter and astronaut Kellie Gerardi. The content will be available beginning July 30, 2024.

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Workshop Marketing Other Retail 264

Retail TouchPoints

APRIL 6, 2023

As-is online joins our other services like Buy Back & Resell and the spare parts program that help our customers live a more sustainable life at home with a variety of ways to prolong the life of their furniture.” “This Earth Month marks an exciting time for Ikea U.S. in a statement. in a statement. . in a statement. “As-is

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Workshop Events Customer Other 258

Forrester eCommerce

MAY 30, 2022

On Wednesday May 18th, 2022, my colleagues Dan Bieler, Rikki Schmidle, Ash Mukherjee and I hosted a client workshop to listen, collaborate and share insight on sourcing and retaining the best tech talent. Tech leaders are facing a talent shortage.

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Workshop Technology Customer 195

Retail TouchPoints

SEPTEMBER 22, 2022

The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on creation. The retailer recently partnered with ecommerce advertising platform Pacvue to align brands that advertise on its website with the appropriate ecommerce customers during the right times.

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Omnichannel Shipping Costs Workshop Shipping 262

Retail TouchPoints

JUNE 1, 2022

Williams said the store also will host local events to celebrate Brooklyn, such as guided walks around the neighborhood where customers can try out Pixel photography features. In the case of the Brooklyn store this will include an installation by Brooklyn-based artist Olalekan Jeyifous at the entrance.

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Workshop Events Blog Operations 279

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Customer Payment Services Payments Other 142

Retail TouchPoints

OCTOBER 22, 2024

She also is building a new customer experience integration organization to deliver more unified end-to-end customer journeys. That’s part of why we stood up this customer experience team, because if you think about a journey from end to end, there’s probably very few perfect shopping experiences at any retailer you visit today.

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Shipping Costs Customer Experience Workshop Improvements 255

Forrester eCommerce

OCTOBER 10, 2018

Lori can help you get there – check out her workshop at […]. As my colleague Lori Wizdo expertly explains: It is the job of marketing to guide the buyer through the buying journey. Becoming a journey marketer is essential in this digital age.

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Workshop B2B Marketing Customer Experience 367