Retail TouchPoints

AUGUST 13, 2024

Customer Education: Available but not Overwhelming At the other end of the value chain, Primark has focused on customer education and awareness. Communications plays a key element in making sustainability more accessible for our customers,” said the Primark spokesperson.

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Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

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Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

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Retail TouchPoints

DECEMBER 4, 2023

Build-A-Bear Entertainment , a division of Build-A-Bear Workshop , is bringing its latest feature film, Glisten and the Merry Mission , to digital platforms following its theatrical debut last month. Original content is becoming an increasingly popular vehicle for retailers to build a deeper connection with their customers.

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Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

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Forrester eCommerce

OCTOBER 10, 2018

Lori can help you get there – check out her workshop at […]. As my colleague Lori Wizdo expertly explains: It is the job of marketing to guide the buyer through the buying journey. Becoming a journey marketer is essential in this digital age.

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Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers.

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Workshop Gifts Games Other 265

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Instead, they often put all of their eggs in the new customer acquisition basket.

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Forrester eCommerce

SEPTEMBER 24, 2018

In a recent workshop with the marketing team of a large European brand, we discussed the importance for marketers to deliver their brand promise. About 45% of marketers now report to be in charge of the customer experience. Whether they officially own CX or simply orchestrate CX talent and resources does not matter.

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Forrester eCommerce

MAY 2, 2019

When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts.

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Retail TouchPoints

MARCH 1, 2022

The DIY-U by Lowe’s programming features content for all skill levels, including both livestream and in-store workshops for children and adults. The retailer plans to add features that gamify the experience for participants, such as sharing virtual high fives and earning project completion badges.

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Workshop Improvements Games Supplies 264

Forrester eCommerce

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. Going agile” is not easy. Agile does […]

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Workshop Customer Experience Management Customer 221

Klaviyo

FEBRUARY 21, 2018

This February, more than 50 of Klaviyo’s 5,500 customers attended a day-long Klaviyo Advanced Workshop in Midtown Manhattan. Couldn’t make it to the workshop? Turned out the workshop was so popular we had to add a second day (so that doubled the number of customers could attend). Email us at workshop@klaviyo.com.

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Retail TouchPoints

JANUARY 20, 2023

Building on its longstanding monthly kids’ workshops, the Build A Birthday parties will include DIY project kits for attendees to build wooden castles, race cars, custom wall shelves and other creations. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available.

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Workshop Books Gifts Improvements 278

Kissmetrics

DECEMBER 2, 2020

The smartest business owners know that the only way to consistently beat the competition is by offering more value to customers. If you’re looking for a unique way to offer value to consumers, customized products can be a powerful, engaging tool that improves customer satisfaction and drives up conversions in the process.

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Forrester eCommerce

MARCH 19, 2018

I sat as a silent observer at an internal marketing workshop of a multi-billion-dollar consumer brand. They spoke for three hours about being customer-obsessed. They never spoke about the customer. As a profession, we’ve talked the talk about customer […]. WHAT DO EMOTIONS HAVE TO DO WITH BRANDING STRATEGY?

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Forrester eCommerce

JULY 9, 2024

A revenue process transformation isn’t a project or single workshop initiative. It’s an ongoing, collaborative effort that requires organizations to meet their buyers at every stage of their journey. Learn what it takes to get started.

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Retail TouchPoints

APRIL 19, 2024

Partnering with him is the perfect reflection of Lowe’s shared passion for assisting our customers, whether for their business or home.” These new partnerships provide an opportunity to build trust and credibility with a broader customer base through the athletes and sporting events that matter to them.”

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Forrester eCommerce

APRIL 6, 2018

I just had the pleasure of attending a Forrester Leadership Boards workshop followed by our Consumer Marketing Forum in New York City. As usual, data challenges remain top of mind for most marketers – siloed data, dirty data, inaccessible data… the usual suspects.

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Retail TouchPoints

SEPTEMBER 15, 2023

the brand will be able to forge deeper connections with existing and new customers, ultimately driving new customer acquisition and setting a foundation for retention. Based on feedback from our loyal customers, Los Angeles is the ideal first location to establish our retail footprint in the U.S.,

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Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. True omnichannel expertise means sharing customer data across online and offline touch points.

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Events Omnichannel Retail Workshop 277

Retail TouchPoints

SEPTEMBER 16, 2022

These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. As part of its initiative to provide greater loyalty rewards, IKEA U.S. This latest push by IKEA U.S. in a statement. “At in a statement. “By

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Retail TouchPoints

JUNE 13, 2022

Footwear brand Timberland has stepped into the metaverse with the launch of its semiannual CONSTRUCT: 10061 design program within Fortnite, to engage customers in an updated product design process that blends physical and virtual experiences.

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Workshop Games Consumer Customer 245

Retail TouchPoints

AUGUST 23, 2023

From moving checklists to DIY guides, product recommendations, design inspiration and even virtual workshops, the online hub helps bring Home Depot’s expertise directly to customers via their digital devices.

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Retail TouchPoints

JANUARY 11, 2024

The Big Show also will host a half-day workshop on Tuesday, Jan. Limited to 120 executives, the workshop will feature speakers from Amazon , Macy’s, GoodwillFinds, Trove and the Ellen MacArthur Foundation, along with NRF VP for CSR and Sustainability Scot Case. 16 focused on creating a profitable and circular retail industry.

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Retail TouchPoints

JUNE 1, 2022

Williams said the store also will host local events to celebrate Brooklyn, such as guided walks around the neighborhood where customers can try out Pixel photography features. In the case of the Brooklyn store this will include an installation by Brooklyn-based artist Olalekan Jeyifous at the entrance.

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Retail TouchPoints

NOVEMBER 8, 2021

“We’re thrilled to be working with Gatik to achieve this industry-first, driverless milestone in our home state of Arkansas, and look forward to continuing to use this technology to serve Walmart customers with speed.”. The fully driverless operation involves repeated delivery runs multiple times per day, seven days a week on public roads.

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Retail TouchPoints

SEPTEMBER 22, 2023

Foot Locker will partner with local organizations, artists and community members to host ongoing events in-store as well as a rolling calendar of workshops, keynote speakers and more. The new location spans 9,695 square feet and celebrates the South Side community through exclusive community-centric programming.

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Retail TouchPoints

MAY 21, 2021

The new Google Store will allow customers to experience Google’s hardware and services first-hand, showcasing an extensive selection of products ranging from Pixel phones and Nest products to Fitbit devices, Pixelbooks and more. Customers also will be able to shop online at GoogleStore.com and pick up their orders in-store.

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Retail TouchPoints

SEPTEMBER 22, 2022

The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on creation. The retailer recently partnered with ecommerce advertising platform Pacvue to align brands that advertise on its website with the appropriate ecommerce customers during the right times.

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Retail TouchPoints

SEPTEMBER 19, 2024

This open-air mall is more than a place to buy things; from culinary workshops in herb gardens to yoga sessions in a community garden and a market-style eatery with artisan restaurants, bars, cafés and a fitness studio, it’s a place where shoppers can spend quality time in the neighborhood and feel a little closer to nature at the same time.

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Retail TouchPoints

APRIL 22, 2022

When every trip a shopper makes to the store needs to be maximized, it’s vital for all those responsible for the customer experience to work together, both online and offline,” Esposito added. The sessions and workshops will be chock-full of information and insights, but they won’t be the only opportunity for learning.

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Retail TouchPoints

JULY 20, 2023

The rebrand was initiated last year with the debut of a new logo and the name change, but the store redesigns are what will truly bring the brand’s new identity to life for customers. By refreshing our stores, we hope to empower and inspire our customers while keeping home at the forefront of all we do. over the next year.

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Retail TouchPoints

NOVEMBER 27, 2023

This year the program supports Sesame Workshop , EmbraceRace and Roots ConnectED. Baby and child gear retailer Munchkin , which already donates all the profits generated on Mondays to organizations supporting anti-racism and inclusive education via its Radiant Colors program, has extended its gifting time frame to include Giving Tuesday.

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Retail TouchPoints

APRIL 6, 2023

As-is online joins our other services like Buy Back & Resell and the spare parts program that help our customers live a more sustainable life at home with a variety of ways to prolong the life of their furniture.” “This Earth Month marks an exciting time for Ikea U.S. in a statement. in a statement. . in a statement. “As-is

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Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

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