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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Retail TouchPoints

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. That’s why you’ve got to leverage predictive data, using machine learning in real time, to better anticipate delivery windows.

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Google Merchant Center: Everything an eCommerce Merchant Needs to Know

Groove

One such tool is Google Merchant Center. If you've ever found yourself asking, "What is Google Merchant Center, and how can it enhance my eCommerce performance?" Google Merchant Center Explained What is Google Merchant Center? then you're in the right place. Imagine you’re a business selling handcrafted leather shoes.

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How This B2B Merchant Tripled  Revenue With BigCommerce

Groove

The Challenge: Ballard Industrial is an online and in-person business that offers industrial supplies, services, and solutions both to businesses and directly to consumers. Foremost was increasing consumer awareness of their high-pressure hydraulics portfolio, safety equipment, and services such as gas detection.

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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore. For every $100 in chargebacks, your true chargeback cost is $240.

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Best Payment Gateways For UK Businesses (2021)

Ecommerce Platforms

If you're a UK entrepreneur who's laying the groundwork for their online business, you may have already started researching payment gateway providers. If that's you, you'll likely know that payment gateways offer different features, terms, and pricing depending on the country you're operating from. Shopify Payments.

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Why Does Delivery Experience Matter More Than the Shipping Cost for an Ecommerce Business?

Retail TouchPoints

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Having the best product or lowest shipping fee will no longer guarantee you a sale. Delivery transparency : Real-time updates about location and shipping status notifications.

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How Macy’s, Jacadi and Amazon Leverage the Bottom of the Funnel to Boost Conversions and AOV

Retail TouchPoints

Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases. I think there’s a lot of complementary services they might be interested in.” said Michael Krans, VP of Retail Media at Macy’s at the IAB summit. “I