Retail TouchPoints

JANUARY 15, 2025

Resilience is achieved by having multiple communication networks, dual acquirer processors, active-active data centers, smart transaction routing, payment orchestration and accepting alternative payment methods. This can be achieved through dual data centers operating in an active-active architecture with auto redundancy built in.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

JUNE 12, 2024

After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. I’ve just seen numerous cases where prioritising omnichannel outcomes has inadvertently sidelined the effectiveness of your mobile advertising and DCX.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Forrester eCommerce

FEBRUARY 4, 2025

The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences.

Banking 221

Banking Customer Experience Mobile Customer 221

Retail TouchPoints

DECEMBER 5, 2024

Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Well, let’s start with customer data. Associate POS adoption depends on getting the user experience right. Have your POS lose its network connection — and with it, the ability to transact.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. Research shows that more than 90% of cyberattacks and 70% of data breaches begin at the endpoint.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

NOVEMBER 26, 2024

Nearly a quarter (24%) of consumers say that a consistent digital experience across a brand’s website, mobile app, etc. Consumers purchase from a variety of channels and while email remains a primary channel for driving consumer purchases, SMS, social media platforms and mobile apps also drive substantial numbers of sales, too.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

NOVEMBER 8, 2024

The Sune app provides a video-driven, mobile-first shopping experience where shoppers can discover, browse and buy items from artisans who offer everything from home décor to jewelry and skincare. “An We’re a younger company, about five years old, but we do go kind of old school, collecting the data right from our consumers,” Cahill said. “We

Shopping Carts 298

Shopping Carts Payment Services Jewelry Consumer 298

Groove

MARCH 2, 2025

With advancements in AI-driven email marketing , dynamic personalization, and mobile-first design, businesses must continuously refine their email strategies to remain relevant. With the rise of mobile internet devices, vertical layouts are preferred over horizontal designs, which can introduce readability and formatting issues.

eCommerce 237

eCommerce Mobile Marketing Improvements 237

Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. They also can “pin” specific features to their navigation bar, so they have easy access to the information that matters most to them.

Mobile 262

Mobile Consumer Electronics Electronics Payment Services 262

Retail TouchPoints

MAY 4, 2023

The tool enables retailers to serve up brief questionnaires as shoppers engage on a brand’s website, mobile site or mobile app, posing questions to them much like an associate would in-store.

Retail 290

Retail Recommendation Mobile Consumer 290

Retail TouchPoints

NOVEMBER 1, 2024

Balancing Mobile and In-Person Orders In addition to cutting down what Niccol termed “our overly complex menu,” he promised that Starbucks would do a better job serving both mobile orders and in-person customers. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

DECEMBER 27, 2024

Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Our deepest, most nuanced insights around this generation come courtesy of our mobile-first, conversational research technology.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. Martin also offered the example of Lowes to showcase how retailers can harness the power of digital twins to support agility, efficiency and speed to market.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

NOVEMBER 12, 2024

Recent Uniqode survey data reveals surprising trends in consumer attitudes towards QR codes: Virtual try-on potential : 40% of respondents showed high interest in using QR codes for virtual try-ons or product visualization. Customers scan product QR codes to bypass the checkout line, reducing congestion during peak periods.

Gifts 275

Gifts Magazine Information Social Media 275

Forrester eCommerce

JUNE 14, 2021

Social, mobile, big data and cloud are mainstream. What is next? These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Today, however, only about ¼ of efforts gets past pilot phase with AI. Is implementing AI in production going to trigger new waves of change?

Technology 545

Technology Mobile Information Customer 545

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. In April 2024, Ticketmaster suffered a substantial data breach for which the hacking group ShinyHunters claimed responsibility.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

MAY 10, 2024

Ebay has made it even easier for sellers to access data insights from three years of previous sales across the platform as they craft their listings with the Product Research tool, now available on the Ebay mobile app for both iOS and Android. Users can search, sort, filter and view the data in Product Research in a variety of ways.

Shipping Costs 262

Shipping Costs Shipping Mobile Information 262

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Groove

JANUARY 26, 2025

Neglecting Mobile Optimization Mobile users make up a significant portion of online shoppers, yet many eCommerce sites overlook mobile performance. Poor mobile optimization can have negative effects on bounce rates, rankings, and the user experienceall of which impact website authority.

eCommerce 270

eCommerce SEO Mobile Blog 270

Retail TouchPoints

JULY 10, 2024

At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process. Data-Enabled Design Fundamentals As the conventional wisdom suggests, the only consistent factor is change.

Retail 261

Retail Social Media Point of Sale Information 261

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

POS 278

POS Mobile Point of Sale Technology 278

Forrester eCommerce

AUGUST 10, 2020

Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But, two recent moves broaden the aperture to include mobile environments too. First, Apple announced iOS 14, which will prompt users on whether they want to let an app track them or “ask app not to track.”

Marketing 93

Marketing Mobile B2B Customer Experience 93

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

DECEMBER 18, 2023

Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. It can process data to identify matches, recognize patterns and take action 50 times faster than humans. AI’s effectiveness hinges on the quality and quantity of data available.

eCommerce 264

eCommerce Recommendation Jewelry Document 264

Retail TouchPoints

JANUARY 2, 2025

Retailers must embrace technology and data analytics to gain insights into consumer preferences and tailor their offerings accordingly. Prior to Pinterest, as Director of Corporate Strategy and Acquisitions at Microsoft, he advised on executive strategy, focusing on cloud computing, mobile platforms and Xbox gaming.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 312

Merchant Services Supplies Consumer Customer 312

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Forrester eCommerce

MAY 2, 2024

We’ve written in the past about the dangers of location data, but recent headlines have once again highlighted its extremely problematic nature.

Mobile 221

Mobile Customer B2C Marketing 221

Retail TouchPoints

MARCH 3, 2025

That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis. However, doing so via more competitive and space-constrained touch points, like email or SMS, is a bit more challenging.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

OCTOBER 27, 2024

The brand relies heavily on consumer data, including insights from its 3 million -member loyalty program, to guide its actions. But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, E.l.f.’s

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

DECEMBER 26, 2024

AI and ML can help grocers comb through aggregate transaction data to create niche shopper segments all while maintaining individual consumer privacy. With handheld devices (or even their mobile phones), customers can now scan their items as they place them into the shopping cart.

Technology 251

Technology Customer Experience Games POS 251

Wiser

NOVEMBER 19, 2024

In our previous post, we outlined how brands can leverage store-level sales data and incremental points of distribution to boost in-store sales. Now, we’re taking it a step further by exploring how Wiser’s tools empower brands to combine sales and execution data to further optimize sales and retail performance.

Improvements 78

Improvements POS Mobile Recommendation 78

Forrester eCommerce

SEPTEMBER 25, 2024

But what about mobile? We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption.

Mobile 243

Mobile Management 243

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

FEBRUARY 6, 2024

Undoubtedly, one part of the puzzle here has to do with data security: the cascade of high-profile breaches we’ve witnessed over the last few years have made consumers more wary than ever of how brands might use their personal information. Leading brands such as Adidas, Oatly, Pizza Hut and T-Mobile trust us as their CMS.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Groove

NOVEMBER 17, 2024

Things like schema markup , page speed enhancements, and mobile optimization are all made easy thanks to the platform's analytics and customization tools. BigCommerce might not be the right choice if your company requires access to stored credit card data or a heavily customized checkout process. Who Is Not a Good Fit for BigCommerce?

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Mobile Integration: Offering mobile apps for seamless shopping and mobile payments and enhancing in-store experience with mobile POS systems.

Payment Services 110

Payment Services Retail Mobile POS 110