Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue.

Mobile 312

Mobile Payments Payment Services Retail 312

Retail TouchPoints

JUNE 3, 2021

Direct data platform Incorta has launched Incorta Mobile , a unified data analytics experience for mobile devices. Incorta Mobile aims to offer users a way to access, view and analyze business data from anywhere, combined with the ability to drill down into specific transaction details.

Mobile 184

Mobile Retail 184

Kissmetrics

DECEMBER 17, 2020

On average, consumers spend $120B in the app store and $190B on mobile ad spend. You can check traffic and user metrics on mobile app analytics to make your app as successful as possible. Here’s what you need to know about mobile app analytics and which tools are most effective at helping you dig into the data.

Mobile 359

Mobile SEO Events Download 359

Retail TouchPoints

JUNE 16, 2022

Bluecore has launched Bluecore Mobile, a tool designed to replace blast messaging with personalized communications on mobile devices. The solution aims to enable retailers to activate their data so they can put the right messages and recommendations in front of each individual shopper through text.

Mobile 264

Mobile Social Media Retail Channel 264

Retail TouchPoints

JULY 10, 2024

At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process. Data-Enabled Design Fundamentals As the conventional wisdom suggests, the only consistent factor is change.

Retail 261

Retail Social Media Point of Sale Information 261

Forrester eCommerce

SEPTEMBER 25, 2024

But what about mobile? We’ve been talking a lot about the security challenges with Artificial Intelligence (AI) at Forrester, specifically Generative AI. We’ve researched the buzz on AI PC’s and think 2025 is when they’ll start to gain adoption.

Mobile 243

Mobile Management 243

Retail TouchPoints

MAY 4, 2023

The tool enables retailers to serve up brief questionnaires as shoppers engage on a brand’s website, mobile site or mobile app, posing questions to them much like an associate would in-store.

Retail 290

Retail Recommendation Mobile Consumer 290

Retail TouchPoints

MAY 10, 2024

Ebay has made it even easier for sellers to access data insights from three years of previous sales across the platform as they craft their listings with the Product Research tool, now available on the Ebay mobile app for both iOS and Android. Users can search, sort, filter and view the data in Product Research in a variety of ways.

Shipping Costs 262

Shipping Costs Shipping Mobile Information 262

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. Associates can also quickly access the data they need through the platform to provide personalized, high-touch service at scale.

POS 243

POS Mobile Omnichannel Accessories 243

Forrester eCommerce

MAY 2, 2024

We’ve written in the past about the dangers of location data, but recent headlines have once again highlighted its extremely problematic nature.

Mobile 221

Mobile Customer B2C Marketing 221

Groove

JANUARY 31, 2022

This payment processing system gives businesses the opportunity to expand their mobile sales tremendously. What Is Mobile Express Checkout? Mobile express checkout is PayPal’s mobile version of their express checkout service. Drive Conversions & Mobile Sales. Data Encryption. Email Payment Confirmation.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

Retail TouchPoints

SEPTEMBER 26, 2024

Continuing its mission shift toward becoming the “local commerce app,” DoorDash has introduced a suite of new products designed to help merchants manage and grow their businesses: The DoorDash Commerce Platform , designed for both online and in-store businesses; Online Ordering Mobile Apps , providing merchants with the ability to create their own (..)

Merchant Services 147

Merchant Services Mobile Fulfillment Recommendation 147

Retail TouchPoints

NOVEMBER 2, 2021

Enter: mobile marketing. Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices. Map Customer Journeys for Data-Driven Mobile Marketing.

Point of Sale 299

Point of Sale Mobile Customer Marketing 299

BigCommerce

APRIL 3, 2018

By the time you read this, everything we’ve learned about mobile SEO could be wrong. This is because the existing paradigm is based on a desktop-first world, and Google is about to catapult us into a mobile-first world with a major update on how they crawl, render and rank the web. Google’s Mobile-First Index.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Retail TouchPoints

DECEMBER 18, 2023

Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. It can process data to identify matches, recognize patterns and take action 50 times faster than humans. AI’s effectiveness hinges on the quality and quantity of data available.

Recommendation 264

Recommendation eCommerce Jewelry Document 264

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Forrester eCommerce

JULY 8, 2021

Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 got canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […].

Mobile 326

Mobile Telecommunications Technology Customer 326

Retail TouchPoints

AUGUST 13, 2021

Ecommerce had to reinvent itself, and mobile commerce is growing. A revolution in mobile technology among retailers is within sight. To be ready for what comes next, online retailers can take a page from those that adapted and grew with the initial shift to a mobile-friendly shopping world.

Mobile 264

Mobile Merchant Services Payment Services Payments 264

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 276

Mobile Mobile eCommerce eCommerce Shipping Costs 276

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Banking 259

Banking Mobile Financial Services 259

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.

Banking 273

Banking Mobile Financial Services 273

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Forrester eCommerce

DECEMBER 5, 2018

Having worked in and with the automotive industry for around 25 years, the challenges that OEMs face given their size and structures often inhibit the business agility needed to provide lasting customer value in an age of digital disruption.

Automotive 370

Automotive Mobile Customer Customer Experience 370

Groove

JUNE 15, 2022

The new way of purchasing goods and services is through Mobile Payments whether you are shopping online or in-store. As millions of users start to use mobile payments each year, it is projected that 4.8 billion people will be completing transactions through mobile payments by 2025. What Are Mobile Payments?

Mobile Payments 195

Mobile Payments Payment Services Mobile eCommerce 195

Retail TouchPoints

AUGUST 16, 2022

As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage. Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

RTP blog

JANUARY 17, 2018

One way to digitally reinvent showrooms is by empowering their best brand ambassadors — or store associates — with the right data and analytics. Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” The company also has constructed a connected data ecosystem that allows it to serve customers at times that are most convenient for them.

Mobile 289

Mobile Retail Customer Experience Improvements 289

Retail TouchPoints

JUNE 16, 2022

The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. They also feature more efficient app speeds than other mobile devices. hdPhones are being rolled out to approximately 100 stores per week, with plans to equip all U.S.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 278

POS Gifts Events Mobile 278

Kissmetrics

JUNE 8, 2021

A few years ago, Google launched its mobile-friendliness update and made page load speed one of its mobile search engine ranking factors. Accelerated Mobile Pages, or AMP. What Are Accelerated Mobile Pages (AMP)? In simple terms, Accelerated Mobile Pages is an open-source project designed to optimize faster mobile pages.

Mobile 324

Mobile Definition Marketing SEO 324

Retail TouchPoints

JANUARY 14, 2021

Data capture solution provider Anyline , which specializes in barcode and optical character recognition technology for mobile devices, has entered the U.S. retail market. The combined price tag and barcode inventory scanner also can empower associates for shelf stocking and other inventory purposes.

Mobile 211

Mobile Retail Technology Management 211

Retail TouchPoints

AUGUST 1, 2023

Retailers have access to troves of data: data about their customers, their products and their business. But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams.

Improvements 246

Improvements Management Information Download 246

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 312

Merchant Services Supplies Consumer Customer 312

Forrester eCommerce

MARCH 16, 2023

Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign. Some of this data was sourced from Grindr; a Grindr spokesperson told the Post that “[the] company […]

Mobile 195

Mobile Management Customer Marketing 195

Wiser

JUNE 25, 2024

Mobile solutions offer powerful tools to achieve these goals, providing staff and management with the capabilities to manage tasks on the go. These technologies enable real-time communication, access to critical data, and the ability to manage operations from anywhere in the store or field.

Mobile 78

Mobile Retail Management Operations 78