Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

Shipping Costs 250

Shipping Costs Customer Experience Supplies Improvements 250

Retail TouchPoints

JANUARY 2, 2025

These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button. Low-cost retail has officially arrived, and its pockets are incredibly deep. They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences.

Shipping Costs 159

Shipping Costs Consumer eCommerce Presentation 159

Retail TouchPoints

JULY 23, 2024

Ryan Kelly: So many trends over the past decade — from the surge in residential delivery over commercial delivery to “free shipping” to expectations on click-to-door speeds — have truly shifted the parcel industry. That’s why you’ve got to leverage predictive data, using machine learning in real time, to better anticipate delivery windows.

Merchant Services 273

Merchant Services Shipping Costs Supplies Fulfillment 273

Retail TouchPoints

JANUARY 28, 2022

One silver lining though all of this has been the emergence of zero-party data in retail’s marketing arsenal. With recent missteps by social media giants like Facebook, consumers have become increasingly aware of how their personal data is collected and used. So how should retailers use zero-party data? Getting to Less Guessing.

Gifts 260

Gifts Shipping Costs Social Media Outdoor 260

Retail TouchPoints

MAY 10, 2024

Ebay has made it even easier for sellers to access data insights from three years of previous sales across the platform as they craft their listings with the Product Research tool, now available on the Ebay mobile app for both iOS and Android. Users can search, sort, filter and view the data in Product Research in a variety of ways.

Shipping Costs 233

Shipping Costs Shipping Mobile Information 233

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S. These systems consider multiple factors, including lead times, supplier performance, transportation costs and demand fluctuations, to determine optimal replenishment schedules.

Shipping Costs 235

Shipping Costs Retail Supplies Improvements 235

Retail TouchPoints

JULY 21, 2022

While companies are certainly collecting more and more data, data alone can’t drive this level of hyper-personalization — especially not in a traditional wholesale retail model. As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace.

Drop Ship 254

Drop Ship Shipping Costs Shipping Marketing 254

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 265

Customer Experience Shipping Costs eCommerce Improvements 265

Retail TouchPoints

SEPTEMBER 2, 2022

New tools make data available to retailers like never before and are the linchpin to improving efficiencies, reducing waste, saving energy and assessing overall carbon footprint. Effective deployment of data is integral to keeping a company’s profits high and its impact on the planet low.

Online Retail 242

Online Retail Shipping Costs Retail Supplies 242

Fabric

MAY 24, 2023

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. What is a Pricing Engine? What is a Pricing Engine?

eCommerce 236

eCommerce Shipping Costs eCommerce Platforms Multichannel 236

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Bala: It’s all starting with data cleansing. RTP: What about the many areas supporting the customer experience?

POS 273

POS Department Stores Payment Services Point of Sale 273

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 129

Shipping Costs Customer Recommendation eCommerce 129

Retail TouchPoints

JUNE 6, 2023

Opportunity #1: Cost-efficient inventory management. This simple program helps ensure the sellable items end up back in front of consumers while the other jeans and jackets get shipped to the recycling facility. The recommerce players with accurate forecasting data will have a considerable leg up on the competition.

Shipping Costs 261

Shipping Costs Clothing Merchant Services Shipping 261

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers.

Payment Services 253

Payment Services Shipping Costs Retail Shipping 253

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. There’s a lot of data and analytics and AI behind great online grocery, and that’s hard. The Central Pillar of Profitability: CX.

Shipping Costs 296

Shipping Costs eCommerce Retail Merchant Services 296

Retail TouchPoints

AUGUST 27, 2024

That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. Customers are changing where they shop, increasingly choosing discount stores and comparing prices online compared to previous seasons,” said Peter Ramer, Consumer Products Senior Analyst at RSM U.S.

Shipping Costs 314

Shipping Costs Supplies Electronics Consumer 314

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 306

Merchant Services Supplies Consumer Customer 306

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Cutting Fraud to Claw Back Costs Retailers are pushing back. retailers $22.8 billion in 2022. retailers lose $10.40

Payment Services 249

Payment Services Shipping Costs Payments Shipping 249

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 226

eCommerce Shipping Costs Supplies Fulfillment 226

Retail TouchPoints

JANUARY 5, 2023

In a world awash with data, what matters is not how much you have but what you do with it. But data strategy is only one of the beauty brand’s many “superpowers,” according to Ekta Chopra, e.l.f.’s But one thing that has always been consistent is premium quality at an unbelievable price. “I Data is at the Center of Everything’.

Customer Experience 296

Customer Experience Customer Data Consumer eCommerce 296

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 250

Supplies Shipping Costs Small Business Retail Recommendation 250

Retail TouchPoints

NOVEMBER 9, 2021

Setting up a forward-deployed depot is more expensive than leveraging the current retail store for the same purpose,” said Alberto Oca, Partner in the Strategic Operations practice of Kearney in an interview with Retail TouchPoints. Last yard’ continues to the be the most expensive cost in the supply chain.

Fulfillment 290

Fulfillment Shipping Costs Supplies Shipping 290

Retail TouchPoints

APRIL 8, 2022

Goods are held up by shipping container shortages, congested ports and a long-simmering lack of truck drivers that’s worsened with unprecedented resignation and retirement rates. While savings are a key outcome, true procurement difference-makers move beyond the basic practices of negotiating prices and bidding on contracts.

Shipping Costs 270

Shipping Costs Shopping Carts Supplies Shipping 270

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. 95% of Executives Want to Prioritize Cost Optimization. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

eCommerce 292

eCommerce Shipping Costs Channel Operations 292

Retail TouchPoints

JUNE 9, 2023

Sustainability can be highly data-driven. They are already making sustainable and ethical supply chain decisions with regard to material sourcing and labor, and by layering in data they can also make intelligent decisions about pricing, discounting and future inventories so they can reduce unsold inventory at the end of a season.

Supplies 239

Supplies Operations Shipping Costs Customer 239

Retail TouchPoints

MAY 22, 2024

Revenue Recognition Pitfalls in Ecommerce Platforms like Shopify, while instrumental in facilitating online sales, often present financial data that can be misleading for CFOs and finance teams. In addition to non-compliance with GAAP, inaccurate revenue recognition can lead to failed audits and poor business decisions based on skewed data.

Payment Services 303

Payment Services Shipping Costs Shopify Payments 303

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 270

Shipping Costs Supplies Customer Experience POS 270

Retail TouchPoints

FEBRUARY 2, 2024

The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 259

Supplies Shipping Costs Food and Beverages Management 259

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 269

Management Shipping Costs Reference Retail 269

Groove

APRIL 18, 2024

This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You’ll never have to worry about system limitations and data inconsistencies. Using an ERP also has an initial setup cost and associated maintenance expenses. Set up a payment provider.

Shopify 292

Shopify Payment Services Shipping Costs Order Fulfillment 292

Retail TouchPoints

MAY 10, 2023

While many brands try to shave pennies off transactional transportation costs, that won’t drive long-term success in retail locations. CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data.

Supplies 259

Supplies Technology Shipping Costs Food and Beverages 259

Retail TouchPoints

JULY 20, 2022

Data standardization and integration with suppliers: A fast, flexible and intelligent supply chain is powered by rich data. Although many retailers are working to break down the silos within their organization, few have ensured complete alignment (and data sharing) with their supplier partners. Top Supply Chain Investments.

Supplies 297

Supplies Shipping Costs Customer Loyalty Technology 297

Retail TouchPoints

DECEMBER 20, 2022

Amazon has reached a settlement with the European Union (EU) regarding three antitrust probes centered on the retail giant’s use of seller data, the “Buy Box” of ranked offers and shipping requirements for the Prime program. This includes refraining from using this data for selling its own branded or private label goods.

Fulfillment 229

Fulfillment Shipping Costs Presentation Information 229

Retail TouchPoints

JANUARY 29, 2024

Finding Partners to Tackle Fulfillment Complexities These developments are part of a larger trend of outsourcing fulfillment’s last mile, traditionally the most expensive leg of the product’s journey, to partners that specialize in mastering its complexities. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 272

Fulfillment Shipping Costs Omnichannel Retail 272

Kissmetrics

NOVEMBER 27, 2020

They determine: What products you can list The terms and conditions of doing business Your payment options Shipping fees. More Shipping Options and Lower Fees With Some Amazon Alternatives. Shipping is a further reason to consider seeking alternatives as individual sellers on Amazon lack flexibility over their shipping costs.

eCommerce 357

eCommerce Shipping Costs Payment Services ACH 357

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. In the first quarter, the average selling price (ASP) increased by 11% in the U.S.

Shipping Costs 289

Shipping Costs Gifts Fulfillment Consumer 289

Retail TouchPoints

SEPTEMBER 13, 2023

Recent data shows that overall U.S. These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 retail sales have increased 8.8%

Shipping Costs 250

Shipping Costs Payment Services Banking Retail 250