Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 235

Shipping Costs Fulfillment Shipping Customer Loyalty 235

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Volumes of returns are not overwhelming,” said Andy Mantis, Head of Data Insights for 1010data. Infection Control: Burden Or Benefit?

Shipping Costs 322

Shipping Costs eCommerce Merchant Services Retail 322

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. Data shows that as of 2017, Amazon’s global retail revenue continued to climb, as seen below (note the reporting change in Q1 of 2017). Optimization of data & fulfillment centers. In a word: Growth.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. Step 3: Calculate Your Holding Costs.

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Shipping Costs Shipping eCommerce Definition 278

Retail TouchPoints

JULY 23, 2024

Ryan Kelly: So many trends over the past decade — from the surge in residential delivery over commercial delivery to “free shipping” to expectations on click-to-door speeds — have truly shifted the parcel industry. That’s why you’ve got to leverage predictive data, using machine learning in real time, to better anticipate delivery windows.

Merchant Services 249

Merchant Services Shipping Costs Supplies Fulfillment 249

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

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Shipping Costs Customer Experience Supplies Improvements 226

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers.

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Payment Services Shipping Costs Retail Shipping 246

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 239

Customer Experience Shipping Costs eCommerce Improvements 239

BigCommerce

APRIL 24, 2018

Understandably, this decision has wide-ranging implications –– to your customers in engaging with your brand and reducing friction of getting the product they need, to your employees that have to implement campaign strategies, and to your bottom line in terms of sales growth as well as cost of maintenance and installation.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Retail TouchPoints

MAY 10, 2024

Ebay has made it even easier for sellers to access data insights from three years of previous sales across the platform as they craft their listings with the Product Research tool, now available on the Ebay mobile app for both iOS and Android. Users can search, sort, filter and view the data in Product Research in a variety of ways.

Shipping Costs 206

Shipping Costs Shipping Mobile Information 206

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. Bala: It’s all starting with data cleansing. RTP: What about the many areas supporting the customer experience?

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POS Department Stores Payment Services Point of Sale 266

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 129

Shipping Costs Customer Recommendation eCommerce 129

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S. These systems consider multiple factors, including lead times, supplier performance, transportation costs and demand fluctuations, to determine optimal replenishment schedules.

Shipping Costs 212

Shipping Costs Retail Supplies Improvements 212

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. There’s a lot of data and analytics and AI behind great online grocery, and that’s hard. The Central Pillar of Profitability: CX.

Shipping Costs 269

Shipping Costs eCommerce Retail Merchant Services 269

Retail TouchPoints

JUNE 6, 2023

Opportunity #1: Cost-efficient inventory management. This simple program helps ensure the sellable items end up back in front of consumers while the other jeans and jackets get shipped to the recycling facility. The recommerce players with accurate forecasting data will have a considerable leg up on the competition.

Shipping Costs 237

Shipping Costs Clothing Merchant Services Shipping 237

Fabric

MAY 24, 2023

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. What is a Pricing Engine? What is a Pricing Engine?

eCommerce 236

eCommerce Shipping Costs eCommerce Platforms Multichannel 236

Kissmetrics

NOVEMBER 27, 2020

They determine: What products you can list The terms and conditions of doing business Your payment options Shipping fees. More Shipping Options and Lower Fees With Some Amazon Alternatives. Shipping is a further reason to consider seeking alternatives as individual sellers on Amazon lack flexibility over their shipping costs.

eCommerce 357

eCommerce Shipping Costs Payment Services ACH 357

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 260

Management Shipping Costs Reference Retail 260

Retail TouchPoints

MAY 22, 2024

Revenue Recognition Pitfalls in Ecommerce Platforms like Shopify, while instrumental in facilitating online sales, often present financial data that can be misleading for CFOs and finance teams. In addition to non-compliance with GAAP, inaccurate revenue recognition can lead to failed audits and poor business decisions based on skewed data.

Payment Services 277

Payment Services Shipping Costs Shopify Payments 277

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. A range of delivery speeds and costs (Advantage: multi-carrier shippers). 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’

Consumer 306

Consumer Shipping Costs Shipping Small Business Retail 306

Kissmetrics

FEBRUARY 5, 2021

Get Clear on Extra Costs. The top reason that customers give for abandonment is extra costs. Get rid of those extra costs — or at least be clear about them. If you absolutely must add in shipping charges, taxes, or other fees, be upfrong. Provide Full Disclosure on Shipping Details.

Shopping Carts 347

Shopping Carts eCommerce Shipping Costs Payment Services 347

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 223

Supplies Shipping Costs Small Business Retail Recommendation 223

Retail TouchPoints

APRIL 8, 2022

Goods are held up by shipping container shortages, congested ports and a long-simmering lack of truck drivers that’s worsened with unprecedented resignation and retirement rates. While savings are a key outcome, true procurement difference-makers move beyond the basic practices of negotiating prices and bidding on contracts.

Shipping Costs 255

Shipping Costs Shopping Carts Supplies Shipping 255

Retail TouchPoints

NOVEMBER 9, 2021

Setting up a forward-deployed depot is more expensive than leveraging the current retail store for the same purpose,” said Alberto Oca, Partner in the Strategic Operations practice of Kearney in an interview with Retail TouchPoints. Last yard’ continues to the be the most expensive cost in the supply chain.

Fulfillment 267

Fulfillment Shipping Costs Supplies Shipping 267

Retail TouchPoints

JUNE 9, 2023

Sustainability can be highly data-driven. They are already making sustainable and ethical supply chain decisions with regard to material sourcing and labor, and by layering in data they can also make intelligent decisions about pricing, discounting and future inventories so they can reduce unsold inventory at the end of a season.

Supplies 218

Supplies Operations Shipping Costs Customer 218

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Cutting Fraud to Claw Back Costs Retailers are pushing back. retailers $22.8 billion in 2022. retailers lose $10.40

Payment Services 222

Payment Services Shipping Costs Payments Shipping 222

Retail TouchPoints

AUGUST 27, 2024

That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. Customers are changing where they shop, increasingly choosing discount stores and comparing prices online compared to previous seasons,” said Peter Ramer, Consumer Products Senior Analyst at RSM U.S.

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Shipping Costs Supplies Electronics Consumer 288

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Balancing Costs with Customer Satisfaction and Loyalty.

Shipping Costs 277

Shipping Costs Merchant Services Customer Shipping Labels 277

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 309

Payment Services eCommerce Shipping Costs Multi-channel 309

Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

Merchant Services 297

Merchant Services Supplies Consumer Customer 297

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 243

Shipping Costs Supplies Customer Experience POS 243

Optimizely

DECEMBER 11, 2020

Data from your subscription management platform also provides you with valuable insights you can use to understand your subscribers better, target them with relevant messages, and keep them engaged with your brand. You can use subscription data for more precise segmentation to gain higher subscription revenue.

Subscription 370

Subscription Beauty and Health eCommerce Payments 370

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 199

eCommerce Shipping Costs Supplies Fulfillment 199

Groove

APRIL 18, 2024

This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You’ll never have to worry about system limitations and data inconsistencies. Using an ERP also has an initial setup cost and associated maintenance expenses. Set up a payment provider.

Shopify 292

Shopify Payment Services Shipping Costs Order Fulfillment 292

Retail TouchPoints

FEBRUARY 2, 2024

The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 244

Supplies Shipping Costs Food and Beverages Management 244

Retail TouchPoints

MAY 2, 2022

But online purchases still have a significant environmental cost, even if it is lower than that of physical retail stores. Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns.

eCommerce 307

eCommerce Shipping Costs B2B Clothing 307

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. 95% of Executives Want to Prioritize Cost Optimization. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

eCommerce 285

eCommerce Shipping Costs Channel Operations 285