Steve Dennis

NOVEMBER 18, 2024

two iconic Chicago department stores founded in 1852 and 1854, respectively. Amazon is the most obvious example, but so-called digitally native brands like Warby Parker have leveraged these shifts to great effect. While it’s easy to blame Amazon, or e-commerce more broadly, for department store woes, let’s remember a few things.

Department Stores 78

Department Stores eCommerce Social Media Books 78

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 276

Toys Gifts Department Stores Omnichannel 276

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

MARCH 7, 2022

For example, Forever 21 is getting involved by collaborating with the popular online game Roblox, allowing users to customize virtual fashion stores using Forever 21 products and then purchase the physical equivalents on their website. No matter the use, the metaverse creates a digital space for meaningful and inclusive interactions.

Retail 358

Retail Department Stores Games Accessories 358

Retail TouchPoints

JANUARY 19, 2022

For example, Ralph Lauren has pivoted toward more purposeful and values-driven communication that creates optimism and energizes consumers. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. Heritage sometimes isn’t enough ,” Louvet admitted. and globally.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

AUGUST 21, 2024

Reinventing an Iconic Parisian Department Store Map of Jordan Brand’s various District 23 installations throughout the 18th arrondissement with the Tati HQ in red. Street level view of District 23 at the former Tati Barbès department store.

Arts 263

Arts Department Stores Fashion Outdoor 263

365 Retail

SEPTEMBER 15, 2021

The huge increase in online shopping over the past decade or so has had a major impact on department stores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. Changing culture of shopping.

Department Stores 75

Department Stores Outdoor Food and Beverages Payment Services 75

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Rodrigo gave the example of a customer going to a brick-and-mortar store to pick up a BOPIS order.

Payment Services 138

Payment Services Retail POS Fulfillment 138

GetElastic

NOVEMBER 29, 2022

For those preferring the in-store experience, any CVS location allows customers to print out loyalty program coupons at a kiosk, and select locations offer self-checkout. Another worthy pharmacy omnichannel example is the digital offering Walgreens built for their customers. With about 600 stores in the eastern U.S., You got me.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. For example, customers will be able to pick up Asos.com orders at Nordstrom and Nordstrom Rack stores beginning this fall. ASOS acquired the Topshop brand portfolio from Arcadia Group in February 2021. .

Multi-channel 264

Multi-channel Multichannel Department Stores Fashion 264

Retail TouchPoints

JUNE 2, 2021

Agile store interiors allow for seasonal events, pop-ups, subletting of certain areas to third-party partners and altering the positioning of interior elements — all ways to create entertaining spaces where customers like to linger. Bernhard Heiden is the creative head of the retail design agency Interstore and CSO of shopfitter Schweitzer.

Fashion 328

Fashion Department Stores Retail Events 328

Retail TouchPoints

MAY 15, 2024

HLW recently completed the adaptive reuse of a Macy’s department store at the former Westside Pavilion in Los Angeles, which has been renamed West End. West End is a great example of how buildings can extend their lifetime through smart design while reducing emissions associated with all materials.

Retail 279

Retail Department Stores Presentation Outdoor 279

Retail TouchPoints

NOVEMBER 7, 2023

This can occur in the store, throughout the supply chain or via online orders. Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. retailer makes, more than $700,000 is lost due to ORC.

Retail 297

Retail Payment Services Department Stores Payments 297

Retail TouchPoints

FEBRUARY 7, 2023

For example, churn prediction, recommendation engines and customer lifetime value models were discussed at multiple booths. For example, Amazon announced a new drug subscription service for Prime members, RxPass. This is the first step toward a reimagining of the physical store.

Retail 278

Retail POS Apparel Department Stores 278

RTP blog

JUNE 22, 2017

If Nike — one of America’s most influential brands over the past three decades — is willing to make this jump, then it’s certainly an option retailers should take seriously, especially if their in-store or online channels aren’t selling up to par. In another case that feels like déjà vu, department stores are falling on the sword. “If

Sporting Goods 150

Sporting Goods Department Stores Apparel eCommerce 150

Retail TouchPoints

MARCH 1, 2024

For example, by specifically retargeting those customers who had added to their online carts over the previous 30 days, and spotlighting the specific items they had browsed or put into their carts, Natori achieved a Return on Ad Spend (ROAS) of 943% in Q3 2023. We also get end-to-end accountability in the supply chain.”

Social Media 274

Social Media Department Stores Supplies Technology 274

Retail TouchPoints

OCTOBER 31, 2023

They might, for example, develop segmented customer profiles such as “Empty Nester Dad,” “Single Female in the City” or “Budget-Conscious Retiree” and spend time observing how these different groups shop and move through the store. Today’s retailers have impressive expertise in customer research. Incorporate new tech.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom.com also offers free shipping and returns at any store, while Nordstrom Rack will offer free shipping on most orders over $39 through November 13. The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

Gifts 255

Gifts Department Stores Shipping Events 255

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. But this model is unlikely to work for most retailers.

Shipping Costs 299

Shipping Costs Drop Ship eCommerce Department Stores 299

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. Several brands have found that the cafés are more profitable than the stores.” And when Tiffany & Co.

Social Media 278

Social Media Specialty Retailers Department Stores Presentation 278

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. They want to make a very visible design statement with those buildings.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

Beauty and Health 213

Beauty and Health Department Stores Accessories Customer Loyalty 213

Retail TouchPoints

NOVEMBER 4, 2020

According to McKinsey , ecommerce sales in apparel, department stores and beauty products have increased by nearly 10%, on average, since the onset of the pandemic. In 2019 , the total market share of online U.S. retail sales surpassed general merchandise sales for the first time in history.

Merchant Services 317

Merchant Services Payment Services Payments POS 317

Retail TouchPoints

NOVEMBER 28, 2022

The department store was ahead of Target ( 70.8 ) and Walmart ( 67.6 ), and its Sii of 67 also put it in the top four for this category. Its Aii of 78.8 was the fifth-highest among all general merchandise retailers, beaten only by Amazon ( 78.8 ), Costco ( 77.3 ), eBay ( 76.7 ) and Nordstrom (also 76.7 ).

Department Stores 290

Department Stores Consumer Consumer Goods Customer 290

Retail TouchPoints

OCTOBER 21, 2024

This is a phrase I’ve heard thousands of times over the past 15 years — it’s a relic of [thinking], ‘Who will we sit next to in the department store?’ ” Hyman added. It’s like people are talking out of the 19th century.

Consumer 264

Consumer Fashion Shipping Costs Clothing 264

Retail TouchPoints

AUGUST 8, 2024

For example, we see something on social media blow up in a matter of minutes and affect the culture. For example, it would have been far better for department stores to take more risks 20, 15 or even 10 years ago, than to keep putting these incremental changes into the world.

Management 263

Management Books Department Stores Social Media 263

RTP blog

MARCH 22, 2017

Macy’s incoming CEO Jeff Gennette revealed at the Bank of America Merrill Lynch Consumer & Retail Technology Conference last week that the department store plans on making significant changes to its struggling brick-and-mortar presence. How will Macy’s differentiate itself from these stores? as off-price brands.

Department Stores 150

Department Stores Banking Clothing Retail 150

Retail TouchPoints

JUNE 21, 2021

Wind cited the pandemic as recent proof of this: retailers with agile online operations were able to shift to a last mile and curbside pickup-focused model almost immediately, while those with a weaker digital presence (like many department stores) found themselves falling further behind.

Retail 264

Retail Webinar Department Stores Arts 264

Kissmetrics

FEBRUARY 15, 2021

Retail is the most popular example of an industry that is rapidly adopting beacon technology. For example, you can measure the number of beacon hits over a certain period of time. These are just basic examples of how you as a marketer can use beacons to gather targeted and very specific information about foot traffic.

Technology 352

Technology Mobile Download Outdoor 352

Retail TouchPoints

JUNE 15, 2022

“We think that it is increasingly important for food stores to demonstrate that they have that expertise in the face of competition,” said Campbell. Stores that lead in this area have created a platform to show and tell why their brand is above all others. Photo courtesy of: Shutterstock. Exemplary Product Presentation.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

JANUARY 25, 2023

Retailers can capitalize on customers’ desire to see products in person by turning physical stores into showroom experiences that offer expert guidance from employees on choosing and configuring products. These spaces can be permanent in-store features or they can be pop-ups in stores and in other locations where customers spend time.

Retail 230

Retail Sporting Goods Consumer Department Stores 230

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Multi-channel 264

Multi-channel Payment Services Consumer Channel 264

Retail TouchPoints

JULY 28, 2021

Another example of the urban shift is the push to reclaim the streets for people. In New York City, for example, streets make up 27% of the land. Another example of a successful business model based on shared resources and infrastructure is REEF Technology. The rest is used to move and park cars. Retail in the 15-Minute City.

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Retail TouchPoints

DECEMBER 16, 2020

As more retail chains file for bankruptcy and close more stores amidst the ongoing pandemic, Amazon is looking for opportunities among the ruins. . Getting hold of these prime locations in the malls closer to their customers opens the door for future opportunities.

Fulfillment 280

Fulfillment Department Stores Mobile Recommendation 280

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system.

POS 278

POS Payment Services Retail Mobile 278

Retail TouchPoints

DECEMBER 1, 2020

“This new collaboration is an excellent example of two customer-centric, purpose-driven companies leveraging each other’s strengths to make aspirational beauty far more accessible to millions of customers all across the country.”.

Department Stores 207

Department Stores Omnichannel Customer Operations 207