Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MARCH 26, 2025

FedEx Faces Off Against Amazon, UPS The inclusion of Kohls as a dropoff site for the new FedEx program comes as the department store retailer, which has had a long-time partnership with Amazon to accept returns in its stores, has reportedly stopped accepting them in some locations.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. But many retailers are seeing opportunities in using those locations as micro-fulfillment centers. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. In the U.S., In the U.S.,

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

MARCH 22, 2022

Department store chain Boscov’s is expanding its dropship capabilities through a new partnership with Logicbroker. “Dropship has proven itself as an efficient means of fulfillment for our company and our customers,” said Jen Redcay, Manager of Supplier Direct Fulfillment for Boscov’s in a statement.

Department Stores 298

Department Stores Shipping Costs Supplies Fulfillment 298

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. The secret to Target’s success is the retailer’s expertise at utilizing its stores for fulfillment, whether as a staging ground for last mile delivery or an efficient curbside pickup hub. Target’s physical comparable sales grew 8.9%

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

MAY 26, 2022

Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. (AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 312

Travel Department Stores Omnichannel Games 312

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

APRIL 29, 2022

Target has been experimenting with increasingly smaller concepts since 2020, when it began exploring sites for 6,000 -square-foot stores — half its then-current minimum size — as the retailer put more emphasis on curbside pickup and store-based fulfillment.

Department Stores 299

Department Stores Toys Omnichannel Gifts 299

RetailDive

AUGUST 10, 2020

The e-commerce giant is eyeing mall properties for fulfillment centers, according to a Wall Street Journal report.

Department Stores 130

Department Stores eCommerce Fulfillment 130

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. How does the move into the malls fit into the overall retail expansion strategy of Amazon?

Fulfillment 280

Fulfillment Department Stores Mobile Recommendation 280

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

OCTOBER 24, 2024

How Macy’s is Making Checkout ‘One of the Happiest Moments Online’ As Macy’s retail media network evolves, the retailer is increasingly focused on capturing non-endemic ad dollars — that is, advertising from brands not typically associated with the department store chain such as travel partners or subscription and streaming services. “We

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 290

Department Stores Mobile eCommerce Customer 290

Retail TouchPoints

JULY 28, 2021

While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). By fulfilling one situational need, we removed another one — human connection.

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). increase.

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 260

Department Stores Article Shipping Other 260

Retail TouchPoints

APRIL 12, 2022

You’ll still shop in physical stores, but the experience will be transformed : By 2032, 50% of the retail footprint will be dark stores, kiosk, pickup and small footprint (less than 4,000 square feet) as stores are reimagined to be efficient for digital fulfillment.

Home Furnishings 358

Home Furnishings Shipping Costs Apparel Clothing 358

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Outdoor 308

Outdoor Fulfillment Events Department Stores 308

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 255

Gifts Department Stores Shipping Events 255

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

eCommerce 191

eCommerce Department Stores Retail Apparel 191

Retail TouchPoints

FEBRUARY 28, 2022

Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products. Live agents also personalize without effort.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 312

Other Customer Experience Omnichannel Customer 312

BigCommerce

MAY 4, 2018

By embracing SaaS technology and emerging trends, Natori is on pace to earn a new generation of consumers – ones who buy from their site, not just in department stores. Fulfillment, Operations & Customer Service Track. But operations and fulfillment needs hands on experience and understanding. Too Fast?

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

OCTOBER 10, 2024

It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America. Additionally, Siman can now perform weekly stock counts of more than 250,000 items per store; previously, counts had been limited to twice annually due to the pre-RFID complexity involved.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Department stores are normally at 11% , but they are currently near 14%. Mantis looked at returns as a percentage of sales over the prior 60 days because “returns normally happen within a two-month window from purchase ,” he said.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. To survive, retail is being forced to think of itself as destinations to learn and interact, with fulfillment coming in the form of a pickup purchase or home delivery.

Retail 253

Retail eCommerce Department Stores Technology 253

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail Technology Review

APRIL 20, 2021

US department store Belk thrived as e-commerce orders surged during the pandemic by having ship-from-store order fulfilment facilities already in place across its 291 store locations with the help of parcel shipping software from Logistyx Technologies.

Department Stores 70

Department Stores Shipping Technology eCommerce 70

365 Retail

NOVEMBER 29, 2024

This collaboration marks the launch of select Cotswold Company products on the John Lewis website and in-store at the iconic Peter Jones department store in London. The Cotswold Company , a premium handcrafted furniture and homeware brand, has announced a partnership with John Lewis.

Omnichannel 64

Omnichannel Department Stores Fulfillment Events 64

RetailDive

JANUARY 10, 2025

The struggling department store said 27 locations will shutter by April and an e-commerce fulfillment center will close when its lease expires in May.

eCommerce 111

eCommerce Department Stores Fulfillment 111