Retail TouchPoints

MAY 26, 2022

Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. (AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. In the last year alone the company has: Secured $1.5

Supplies 282

Supplies Department Stores Fulfillment eCommerce 282

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 274

POS Department Stores Payment Services Point of Sale 274

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. The secret to Target’s success is the retailer’s expertise at utilizing its stores for fulfillment, whether as a staging ground for last mile delivery or an efficient curbside pickup hub. Target’s physical comparable sales grew 8.9%

Consumer 326

Consumer Toys Department Stores Fulfillment 326

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 232

Department Stores Omnichannel Operations Retail 232

Retail TouchPoints

JULY 28, 2021

While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). By fulfilling one situational need, we removed another one — human connection.

Food and Beverages 293

Food and Beverages Outdoor Small Business Retail Fulfillment 293

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 209

Department Stores Apparel Jewelry Omnichannel 209

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

eCommerce 189

eCommerce Department Stores Retail Apparel 189

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. How does the move into the malls fit into the overall retail expansion strategy of Amazon?

Fulfillment 274

Fulfillment Department Stores Recommendation Mobile 274

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements.

Other 216

Other Specialty Retailers Apparel Department Stores 216

Retail TouchPoints

FEBRUARY 28, 2022

After all, it’s how they’ve traditionally operated. Department stores get their name from the fact that they contained specialized stores-within-stores where experts in particular products — jewelry, clothing and cosmetics — would interact with customers to ensure that they got the correct products.

Department Stores 261

Department Stores Jewelry Fulfillment Arts 261

Retail TouchPoints

APRIL 12, 2022

You’ll still shop in physical stores, but the experience will be transformed : By 2032, 50% of the retail footprint will be dark stores, kiosk, pickup and small footprint (less than 4,000 square feet) as stores are reimagined to be efficient for digital fulfillment.

Home Furnishings 358

Home Furnishings Shipping Costs Apparel Clothing 358

Retail TouchPoints

SEPTEMBER 21, 2020

3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S. Nordstrom stores and operations centers will remain open on Nov. Nordstrom stores and operations centers will remain open on Nov. On Election Day, Nov.

Sporting Goods 261

Sporting Goods Retail Department Stores Arts 261

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 259

Clothing Payment Services Apparel Department Stores 259

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The Bay has long suffered from the woes of unremarkable department stores. The reports that Hudson’s Bay Co.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. Integrated ecosystems are what’s driving speed and efficiency in today’s supply chain operations. Use cases include retail order fulfillment, 3PL, B2B commerce, returns management, and manufacturing.

Supplies 52

Supplies Order Fulfillment Fulfillment Omnichannel 52

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 284

Department Stores Mobile eCommerce Customer 284

365 Retail

JANUARY 4, 2022

Thai group Central and real estate business Signa now have a portfolio of 18 department stores, including Selfridges in London, Manchester and Birmingham, de Bijenkorf in Netherlands, Brown Thomas and Arnotts in Ireland.

Department Stores 67

Department Stores Fulfillment Operations Retail 67

Steve Dennis

JANUARY 18, 2021

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic under-performer.

eCommerce 167

eCommerce Department Stores Sporting Goods Supplies 167

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). I don’t think stores are unimportant.

Omnichannel 251

Omnichannel Shipping Costs Department Stores Fulfillment 251

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 257

Department Stores Article Shipping Other 257

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. CI&T determined the top 10 connected retailers through a multi-step process.

Other 309

Other Customer Experience Omnichannel Customer 309

Retail TouchPoints

FEBRUARY 8, 2021

Analysts recorded 15,000 retail stores closures in 2020, marking a shift that will have a massive impact in how brick-and-mortar will operate in the coming years. Shopping across multiple stores is suboptimal for both safety (more exposure to public spaces) and convenience (more time spent out) reasons.

Fulfillment 163

Fulfillment Department Stores Internet Retail Electronics 163

BigCommerce

MAY 4, 2018

This half-day event on June 5 is limited to only 250 attendees and includes speaking tracks from Jennifer Fleiss, Co-founder of Rent the Runway, Ken Natori, President of The Natori Company, Jenny Buchar, Senior Manager, Digital Operations at SkullCandy and others. Jenny Buchar, Senior Manager, Digital Operations.

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. But this model is unlikely to work for most retailers.

Shipping Costs 293

Shipping Costs Drop Ship Department Stores eCommerce 293

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). DTC fulfillment was almost entirely by parcel delivery from centralized distribution centers. The hybrid shopping center. The hybrid supply chain.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Kibo

OCTOBER 1, 2022

As customers prioritized convenience in their shopping journeys, Ace Hardware prioritized its omnichannel experience and “elegant digital operations.” They highlighted some key challenges from a customer experience perspective, including accurate inventory visibility, ordering from the preferred channel, and order fulfillment speed.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Today, supply chains continue to be the weak link in the retail and fulfillment chain.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Outdoor 305

Outdoor Fulfillment Events Department Stores 305

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The retailer decided to automate specific parts of its contact center operations and employed AI to aid agents in resolving customers issues quickly.

Shipping Costs 282

Shipping Costs Payment Services Merchant Services Payments 282

Retail TouchPoints

NOVEMBER 23, 2020

Some of the key takeaways from the Q3 results include: Big box retailers such as Walmart and Target continued showcasing their omnichannel dominance with strong results, proving that their years of investment in leading-edge fulfillment strategies have paid off; Other retailers with strong omnichannel offerings in attractive categories, like Lowe’s.

Omnichannel 252

Omnichannel eCommerce Department Stores Fulfillment 252

Retail TouchPoints

FEBRUARY 22, 2023

Mardi Najafi, Figure3: We’ve seen a shift in priorities over the course of the last five years or so, with the decrease in traffic to big anchor tenants in the mall – namely department stores – partly due to their late pivot to a seamless, omnichannel approach. It diluted the whole thing.

Omnichannel 301

Omnichannel Department Stores Consumer Banking 301

Etail Solutions

MAY 18, 2021

Ever since Third Party Logistics burst on the supply chain industry scene as an alternative option for in-house operations in the early 1990s, a debate has been raging about which approach is best for your business In House or 3PL operated. Distributed Logistics.

Fulfillment 69

Fulfillment Operations eCommerce Supplies 69

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Department stores are normally at 11% , but they are currently near 14%. Mantis looked at returns as a percentage of sales over the prior 60 days because “returns normally happen within a two-month window from purchase ,” he said.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce.

Merchant Services 258

Merchant Services Shipping Costs Payment Services Payments 258

Retail TouchPoints

MAY 21, 2021

I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. But it has come back, I’m pleased with that, and it’s going to be an interesting couple of quarters.”. There will be demand.

Electronics 291

Electronics Apparel Retail Supplies 291

Steve Dennis

JANUARY 29, 2022

In fact, if anything, many retailers not only needed their stores to fulfill the spike in online orders, but a new and elevated appreciation for the diverse, hybrid roles of stores (as brand marketing, product showrooms, service centers and more) is emerging. Moderate Department Stores Will Experience a Dead Cat Bounce.

Retail 113

Retail Department Stores eCommerce Supplies 113

Retail TouchPoints

JULY 27, 2021

Rising ecommerce sales and the power of social networks empowered customers to discover new, cutting-edge brands, which meant many (especially millennials and Gen Z) spent less time in the beloved department stores that had long served as anchor tenants. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Events 274

Events Food and Beverages Beauty and Health Small Business Retail 274