Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel.

Omnichannel 256

Omnichannel Retail Mobile Social Media 256

Retail TouchPoints

MAY 5, 2021

For example, a bespoke clothing boutique that majors in providing a personal VIP experience may find its UCC functionality constraining in ways that a multi-department store offering clothing lines may not. Trend 4: Proliferation of touch-centric handheld and ruggedized devices boosts omnichannel experiences and operational efficiency.

Multi-channel 197

Multi-channel Retail Technology Customer Experience 197

Ecommerce Platforms

MARCH 18, 2023

Competitive edge : Having a retail store can sometimes give sellers a competitive advantage over other companies who only have an online presence. You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. For example, customers will be able to pick up Asos.com orders at Nordstrom and Nordstrom Rack stores beginning this fall. ASOS acquired the Topshop brand portfolio from Arcadia Group in February 2021. .

Multi-channel 258

Multi-channel Multichannel Department Stores Fashion 258

ROI Revolution

DECEMBER 2, 2021

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Omnichannel retailers Kohl’s and Nordstrom Inc. Online sales for Kohl’s were up 41% in 2020, with 40% of online orders picked up in-store. When it comes to large retailers and department stores, 58.2%

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Omnichannel retailers Kohl’s and Nordstrom Inc. of consumers say they shop in-store, while 31.9%

eCommerce 78

eCommerce Social Media Payments Payment Services 78