Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

Payment Services 337

Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

SEPTEMBER 29, 2023

Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions. He reports directly to President and COO Dave Alves.

Department Stores 264

Department Stores Omnichannel Operations Improvements 264

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

APRIL 29, 2022

The first 43,000 -square-foot concept store opened in Warwick, R.I. BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery.

Department Stores 299

Department Stores Toys Omnichannel Gifts 299

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 276

Toys Gifts Department Stores Omnichannel 276

Retail TouchPoints

SEPTEMBER 12, 2022

department store retailer in 2016 as its COO, and in 2019 Hendricks became responsible for Belk’s stores business. During his time as President and COO, Hendricks drove Belk to enhance its omnichannel capabilities and navigated the retailer through the COVID-19 pandemic. Hendricks joined the Southeastern U.S.

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Department Stores Omnichannel Retail Customer 263

Retail TouchPoints

MAY 31, 2023

He also has worked in the general merchandising, omnichannel, home and apparel divisions at the retailing giant. Evans’ other experience includes 16 years at Filene’s department stores in Boston, where his duties focused on apparel.

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Department Stores Apparel Toys Omnichannel 272

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

AUGUST 11, 2022

Plaines is the department store retailer’s third C-level hire this year. In January 2022, the company named Sharmeelee Bala as CIO and Katie Mullen as Chief Digital and Transformation Officer to help fuel its omnichannel growth.

Department Stores 259

Department Stores Omnichannel Technology Improvements 259

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12.

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Travel Department Stores Omnichannel Games 312

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

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Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

FEBRUARY 9, 2023

Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month.

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Operations Retail Department Stores Omnichannel 278

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. We’ve opened 80 stores over the last year and are investing in more,” Louvet noted. We want to do it in a way that’s meaningful and aligns with our strategy and overall brand vision.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

BigCommerce

NOVEMBER 21, 2017

In 2017, social commerce and true omnichannel expansion began to drive 3x in revenue for brands taking advantage of it. Some of the questions we were confronted with along the way include: Did a department store really invent Rudolph the Red Nosed Reindeer ? Top Ecommerce Sales Channels for 2017 Holidays.

Small Business Retail 420

Small Business Retail Payments Department Stores PayPal 420

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

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Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 257

Omnichannel eCommerce Department Stores Fulfillment 257

Retail TouchPoints

NOVEMBER 11, 2022

During his 35-year career, Sichel served as the Chief Marketing Officer at Burlington Stores for eight years , from 2011 to 2019, with a focus on ecommerce and strategy.

Marketing 246

Marketing Department Stores Omnichannel eCommerce 246

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

DECEMBER 17, 2024

The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website. Example of the Lucky integration. ” As parent company Macys Inc. fends off new activist investors , Bloomingdales remains a stronghold for the group.

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Fulfillment Department Stores Omnichannel eCommerce 146

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JANUARY 26, 2022

What does this look like in terms of design, and how does this differ from the traditional department store? Retail store design is a multi-year investment in capital, and therefore it is easier to adapt to unprecedented changes through brand communication and customer service models.

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Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

DECEMBER 14, 2023

“While our earlier research on the halo effect demonstrated how physical stores drive web traffic and brand awareness, our latest report dives deeper by analyzing actual spend data. The findings show that across nearly all categories, online sales increased following the opening of a store and decreased when a store closed.

Department Stores 162

Department Stores Omnichannel Apparel Consumer 162

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. In addition, Sycamore looks to be picking at the carcass of Bon-Ton Stores and Lord & Taylor is selling its iconic Manhattan flagship to WeWork. For many, this unrelenting parade of bad news leads them to believe that department stores are toast.

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Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

OCTOBER 10, 2024

It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America. Additionally, Siman can now perform weekly stock counts of more than 250,000 items per store; previously, counts had been limited to twice annually due to the pre-RFID complexity involved.

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Supplies Retail Payment Services Apparel 264

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

Electronics 292

Electronics Apparel Retail Supplies 292

RetailDive

AUGUST 18, 2020

CEO Michelle Gass went so far as to say that the department store is poised to take market share in the COVID-19 era, despite its difficulties.

Department Stores 126

Department Stores Omnichannel Marketing 126

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. This is the second such separation made by HBC in recent months. In fact, Saks may be ahead of the curve with its spinoffs.

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Other Specialty Retailers Apparel Department Stores 216

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

Omnichannel 249

Omnichannel Shipping Costs Department Stores Fulfillment 249

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Toys 264

Toys Department Stores Accessories Clothing 264

Retail TouchPoints

AUGUST 27, 2021

Many upscale department store retailers like Selfridges , Galeries Lafayette and Neiman Marcus have employed a heavy “concession” model for years, and others like Best Buy and Tesco experimented too, but like omnichannel customer expectations, COVID-19 accelerated the shop-in-a-shop trend across all types of mainstream retail.

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Department Stores Management POS Electronics 279

Retail TouchPoints

FEBRUARY 22, 2022

The company also pointed out that in the markets where its Macy’s brand has omnichannel operations, more than 58% saw omnichannel sales growth in Q4 2021 over Q4 2019, further underlining the Board’s decision to keep online and offline operations integrated. “I I am proud that Macy’s, Inc.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

MAY 1, 2023

All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

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Retail Beauty and Health Omnichannel Operations 274

Retail TouchPoints

MARCH 7, 2022

Key to Kohl’s transformation strategy will be an enhancement of the retailer’s omnichannel reach, both through expansion of its store portfolio and continued efforts to build its digital business. Kohl’s plans to enhance its data science capabilities in an effort to engage with customers more efficiently and provide greater relevance.

Omnichannel 299

Omnichannel Outdoor Operations eCommerce 299