Retail TouchPoints

FEBRUARY 9, 2023

During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.”

Operations 278

Operations Retail Department Stores Omnichannel 278

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 All four brands will continue to operate under their respective banner names.

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

MAY 10, 2021

JCPenney has cut 650 jobs across its stores, field operations and corporate offices, totaling approximately 1.5% The retailer also closed 242 stores during its restructuring process last year, which culminated in a sale to Simon Property Group and Brookfield Asset Management.

Operations 260

Operations Department Stores Management Retail 260

Retail TouchPoints

NOVEMBER 13, 2024

Shoppers would park on one side, entering the mall and passing smaller shops on their way to the large department stores. The stadium and retail district should operate independently, yet mutually benefit one another. Think of malls before the rise of online shopping. Modern stadiums can adopt the same strategy.

Games 250

Games Food and Beverages Retail Department Stores 250

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

NOVEMBER 15, 2024

Saks Fifth Avenue’s parent company, HBC , announced its plans to acquire competing luxury department store Neiman Marcus in July 2024 for $2.65 Although the luxury department store is cutting back on the light show, it will continue its holiday windows tradition and add the usual seasonal design touches indoors.

Department Stores 264

Department Stores Gifts Retail Other 264

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

FEBRUARY 9, 2024

31, 2024. After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 The retailer operates a total of 370 locations, including 93 Nordstrom stores and 269 Nordstrom Rack stores.

Retail 263

Retail Department Stores Banking Operations 263

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

RetailDive

NOVEMBER 14, 2024

Compared to some rivals, the department store is less dependent on the holiday quarter when it comes to the year’s operating profits.

Department Stores 108

Department Stores Operations 108

RetailDive

DECEMBER 11, 2023

The company’s real estate, and not its retail operations, are likely motivating the offer, which the would-be suitors may be willing to increase.

Department Stores 116

Department Stores Operations Retail 116

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Department Stores 264

Department Stores Omnichannel Operations Improvements 264

Retail TouchPoints

SEPTEMBER 5, 2024

The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021. The new joint venture would see Asos retain a 25% share of the business.

Payment Services 288

Payment Services Payments Department Stores Online Retail 288

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

JUNE 10, 2024

Axo is a leading retailer of apparel, fashion accessories, footwear, beauty and personal care, with a slate of full- and off-price brands that operate across Mexico, Chile, Peru and Uruguay. The company has more than 970 boutiques across these four countries and also sells via 6,900 points of sale in department stores.

Apparel 203

Apparel Fashion Department Stores Accessories 203

Retail TouchPoints

DECEMBER 4, 2023

Saks currently operates 39 stores, while Neiman has 36 department stores, two Bergdorf Goodman stores and five Last Call discount stores. Following a spending surge during the pandemic, consumers are now cutting back on luxury purchases, putting both brands under pressure.

Department Stores 278

Department Stores Operations Consumer Retail 278

Steve Dennis

NOVEMBER 18, 2024

two iconic Chicago department stores founded in 1852 and 1854, respectively. I know that I probably write and speak about the decline of US department stores too much, but it is a familiar and easy-to-understand example and one that shows the harsh impact of failure to address profound shifts.

Department Stores 78

Department Stores eCommerce Social Media Books 78

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 279

POS Department Stores Payment Services Point of Sale 279

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. Wall Street seems to think that store closings are a panacea. More rationalization must occur.

Department Stores 84

Department Stores eCommerce Consumer Channel 84

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

RetailWire

JULY 6, 2020

Mall operators have long counted on anchors, typically department stores, to attract shoppers who also visit other retailers and restaurants on their visits. With a growing number of department stores closing locations or going out of business altogether, malls are having to quickly adapt if they want to survive.

Department Stores 40

Department Stores Operations Other Retail 40

Retail TouchPoints

NOVEMBER 20, 2023

Apparel Retail and Department Stores Still Struggling Disappointing Q3 results at four Gap brands reflect the company’s challenges as well as those facing apparel retail in general. Traditional department stores have been struggling with new consumer shopping patterns, and Macy’s is no exception: its net Q3 sales of $4.9

Department Stores 264

Department Stores Apparel Reference Consumer 264

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. For many, this unrelenting parade of bad news leads them to believe that department stores are toast. But just as the retail apocalypse narrative is nonsense , so is the notion that department stores are going away. Stay tuned.

Department Stores 89

Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Customer 264

Customer Department Stores Operations Technology 264

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off.

Retail 264

Retail Department Stores Customer Consumer 264

Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters. Founder Bruce Nordstrom held a 15.9%

Department Stores 246

Department Stores Retail Operations Events 246

Retail TouchPoints

FEBRUARY 16, 2024

Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally. will acquire all the Rag & Bone operating assets with its contribution of $56.5 million toward the purchase, while Guess? in the first year.

Fashion 281

Fashion Department Stores Toys Operations 281

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based Once Debenhams stores are able to reopen and the stock liquidation can continue in stores, the website will be operated by Boohoo.

Department Stores 264

Department Stores Operations Fashion Retail 264

RetailDive

AUGUST 11, 2020

The department store confirmed the workforce cuts as part of a shift in strategy, but declined to say how many or which employees will be let go.

Operations 119

Operations Department Stores 119

Steve Dennis

MAY 29, 2018

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the The moderate department store sector has been in decline for a long, long time.

Department Stores 83

Department Stores Workshop Games Accessories 83

RetailDive

MARCH 14, 2024

The iconic department store could lose an opportunity to improve operations if its real estate holdings become its focus, analysts warn.

Department Stores 112

Department Stores Operations Improvements 112

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months. Belk operates nearly 300 stores across the Southeast U.S., and Conn’s has more than 160 stores across 15 states.

Department Stores 279

Department Stores Electronics Operations eCommerce 279

Retail TouchPoints

SEPTEMBER 23, 2022

The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

eCommerce 258

eCommerce Department Stores Presentation Operations 258