Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. In 2017, Dillards faced similar activist pressure based on undercapitalization of its real estate assets).

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Retail TouchPoints

NOVEMBER 15, 2024

Saks Fifth Avenue’s parent company, HBC , announced its plans to acquire competing luxury department store Neiman Marcus in July 2024 for $2.65 Although the luxury department store is cutting back on the light show, it will continue its holiday windows tradition and add the usual seasonal design touches indoors.

Department Stores 264

Department Stores Gifts Retail Other 264

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off.

Retail 334

Retail Department Stores Customer Consumer 334

Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. Saks’ IPO plans are reportedly what prompted Jana Partners to take a stake in Macy’s and push for the department store to spin off its own ecommerce operations.

Operations 279

Operations Department Stores eCommerce Other 279

Retail TouchPoints

JANUARY 2, 2025

Seeking to focus more on ecommerce and other digital businesses, Alibaba Group plans to sell its more than 70% stake in Sun Art, operator of RT-Mart and M-Club stores in China, for $1.6 Alibaba had sold its Intime chain of department stores in December 2024 at a shareholder loss of $1.3 billion , according to Forbes.

Arts 162

Arts Department Stores eCommerce Platforms Operations 162

Retail TouchPoints

MAY 10, 2021

JCPenney has cut 650 jobs across its stores, field operations and corporate offices, totaling approximately 1.5% The retailer also closed 242 stores during its restructuring process last year, which culminated in a sale to Simon Property Group and Brookfield Asset Management.

Operations 260

Operations Department Stores Management Retail 260

Retail TouchPoints

FEBRUARY 9, 2023

During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.”

Operations 278

Operations Retail Department Stores Omnichannel 278

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 All four brands will continue to operate under their respective banner names.

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

MARCH 26, 2025

FedEx Faces Off Against Amazon, UPS The inclusion of Kohls as a dropoff site for the new FedEx program comes as the department store retailer, which has had a long-time partnership with Amazon to accept returns in its stores, has reportedly stopped accepting them in some locations.

Department Stores 162

Department Stores Supplies Customer Experience Presentation 162

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Steve Dennis

DECEMBER 30, 2024

This years prediction was about how retails tale of two cities in many areas (malls, store formats, etc) was picking up. Department stores were down big time, as were most big ticket categories. GRADE: C Honey, I shrunk the store (again). TJX, Abercrombie & Fitch, Warby Parker). GRADE: A AI: This time its personal.

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

RetailDive

OCTOBER 7, 2024

The segment is undergoing a quiet shakeup in 2024, with major players pursuing varying degrees of change to their operations.

Department Stores 133

Department Stores Operations 133

Retail TouchPoints

OCTOBER 8, 2024

Department store retailer Belk has debuted the Belk Media Network using technology from Criteo , offering brands and agencies access to its audience of high-earning, predominantly women shoppers via ads on its owned-and-operated properties. Belk, which operates nearly 300 stores across the Southeast U.S.,

Department Stores 263

Department Stores Retail Operations Technology 263

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Department Stores 264

Department Stores Omnichannel Operations Improvements 264

Retail TouchPoints

FEBRUARY 9, 2024

31, 2024. After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Customer 264

Customer Department Stores Operations Technology 264

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets.

Sporting Goods 321

Sporting Goods Specialty Retailers Department Stores Retail 321

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based Once Debenhams stores are able to reopen and the stock liquidation can continue in stores, the website will be operated by Boohoo.

Department Stores 264

Department Stores Operations Fashion Retail 264

Retail TouchPoints

AUGUST 12, 2020

In filing for bankruptcy protection, discount department store Stein Mart has raised the possibility of closing “a significant portion, if not all, of its brick-and-mortar stores,” according to a statement.

eCommerce 292

eCommerce Department Stores Banking Operations 292

Retail TouchPoints

MARCH 15, 2021

Known as the oldest department store in the U.S., Saadia added that he is putting together a team of at least 40 merchants, IT, operations and finance experts to lead the next chapter of the department store, and is actively on the hunt for a President. Lord & Taylor has had a rocky couple of years.

Department Stores 279

Department Stores Apparel Retail Fashion 279

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 337

Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 The retailer operates a total of 370 locations, including 93 Nordstrom stores and 269 Nordstrom Rack stores.

Retail 263

Retail Department Stores Banking Operations 263

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. In the U.S., AI Helps Reinvent Retail.

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months. Belk operates nearly 300 stores across the Southeast U.S., and Conn’s has more than 160 stores across 15 states.

Department Stores 279

Department Stores Electronics Operations eCommerce 279

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

eCommerce 258

eCommerce Department Stores Presentation Operations 258

Retail TouchPoints

JANUARY 26, 2021

The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether. Belk, like other department store retailers, has been struggling under the lockdowns and reduced traffic patterns created by the pandemic.

Department Stores 279

Department Stores Online Retail Other Retail 279

Retail TouchPoints

SEPTEMBER 5, 2024

The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021. The new joint venture would see Asos retain a 25% share of the business.

Payment Services 288

Payment Services Payments Department Stores Online Retail 288

Retail TouchPoints

DECEMBER 20, 2021

Sears has been downsizing its operations for several years and, like many companies, has been working with a mix of in-person and remote work during the pandemic. The retailer declined to share the current number of employees at its Hoffman Estates office, but state filings show there were 4,411 workers as of 2017.

Department Stores 264

Department Stores Operations Retail 264