Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 All four brands will continue to operate under their respective banner names.

Department Stores 306

Department Stores Banking Technology Operations 306

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Mobile eCommerce Customer Experience 264

Retail TouchPoints

FEBRUARY 9, 2024

31, 2024. After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 278

Department Stores Fashion eCommerce Operations 278

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

RetailDive

OCTOBER 7, 2024

The segment is undergoing a quiet shakeup in 2024, with major players pursuing varying degrees of change to their operations.

Department Stores 133

Department Stores Operations 133

Retail TouchPoints

OCTOBER 8, 2024

Department store retailer Belk has debuted the Belk Media Network using technology from Criteo , offering brands and agencies access to its audience of high-earning, predominantly women shoppers via ads on its owned-and-operated properties. Belk, which operates nearly 300 stores across the Southeast U.S.,

Department Stores 263

Department Stores Retail Operations Technology 263

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Department Stores 264

Department Stores Omnichannel Operations Improvements 264

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. In 2017, Dillards faced similar activist pressure based on undercapitalization of its real estate assets).

Department Stores 293

Department Stores Operations Recommendation Improvements 293

Retail TouchPoints

MARCH 11, 2021

The Foam was designed to make retail locations “smart” by providing retailers with suggestions to improve operations, and creating more personalized shopping experiences for their customers. The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

Customer 264

Customer Department Stores Operations Technology 264

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets.

Sporting Goods 321

Sporting Goods Specialty Retailers Department Stores Retail 321

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based Once Debenhams stores are able to reopen and the stock liquidation can continue in stores, the website will be operated by Boohoo.

Department Stores 264

Department Stores Operations Fashion Retail 264

Retail TouchPoints

AUGUST 12, 2020

In filing for bankruptcy protection, discount department store Stein Mart has raised the possibility of closing “a significant portion, if not all, of its brick-and-mortar stores,” according to a statement.

eCommerce 292

eCommerce Department Stores Banking Operations 292

Retail TouchPoints

MARCH 15, 2021

Known as the oldest department store in the U.S., Saadia added that he is putting together a team of at least 40 merchants, IT, operations and finance experts to lead the next chapter of the department store, and is actively on the hunt for a President. Lord & Taylor has had a rocky couple of years.

Department Stores 279

Department Stores Apparel Retail Fashion 279

Retail TouchPoints

NOVEMBER 13, 2024

Shoppers would park on one side, entering the mall and passing smaller shops on their way to the large department stores. The stadium and retail district should operate independently, yet mutually benefit one another. Think of malls before the rise of online shopping. Modern stadiums can adopt the same strategy.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 337

Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 The retailer operates a total of 370 locations, including 93 Nordstrom stores and 269 Nordstrom Rack stores.

Retail 263

Retail Department Stores Banking Operations 263

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. In the U.S., AI Helps Reinvent Retail.

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

JUNE 1, 2022

Regional department store retailer Belk will host shops featuring products and services sold by Conn’s HomePlus in 10 to 20 locations as part of a pilot program that will kick off over the next few months. Belk operates nearly 300 stores across the Southeast U.S., and Conn’s has more than 160 stores across 15 states.

Department Stores 279

Department Stores Electronics Operations eCommerce 279

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

eCommerce 257

eCommerce Department Stores Presentation Operations 257

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

JANUARY 26, 2021

The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether. Belk, like other department store retailers, has been struggling under the lockdowns and reduced traffic patterns created by the pandemic.

Department Stores 279

Department Stores Online Retail Other Retail 279

Retail TouchPoints

SEPTEMBER 5, 2024

The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021. The new joint venture would see Asos retain a 25% share of the business.

Payment Services 288

Payment Services Payments Department Stores Online Retail 288

Retail TouchPoints

NOVEMBER 15, 2024

Saks Fifth Avenue’s parent company, HBC , announced its plans to acquire competing luxury department store Neiman Marcus in July 2024 for $2.65 Although the luxury department store is cutting back on the light show, it will continue its holiday windows tradition and add the usual seasonal design touches indoors.

Department Stores 264

Department Stores Gifts Retail Other 264

Retail TouchPoints

DECEMBER 20, 2021

Sears has been downsizing its operations for several years and, like many companies, has been working with a mix of in-person and remote work during the pandemic. The retailer declined to share the current number of employees at its Hoffman Estates office, but state filings show there were 4,411 workers as of 2017.

Department Stores 264

Department Stores Operations Retail 264

Retail TouchPoints

SEPTEMBER 23, 2022

The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

DECEMBER 4, 2023

Saks currently operates 39 stores, while Neiman has 36 department stores, two Bergdorf Goodman stores and five Last Call discount stores. Following a spending surge during the pandemic, consumers are now cutting back on luxury purchases, putting both brands under pressure.

Department Stores 278

Department Stores Operations Consumer Retail 278

Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters. Founder Bruce Nordstrom held a 15.9%

Department Stores 246

Department Stores Retail Operations Events 246

Retail TouchPoints

FEBRUARY 16, 2024

Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally. will acquire all the Rag & Bone operating assets with its contribution of $56.5 million toward the purchase, while Guess? in the first year.

Fashion 281

Fashion Department Stores Toys Operations 281

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off.

Retail 334

Retail Department Stores Customer Consumer 334

Retail TouchPoints

NOVEMBER 20, 2023

Apparel Retail and Department Stores Still Struggling Disappointing Q3 results at four Gap brands reflect the company’s challenges as well as those facing apparel retail in general. Traditional department stores have been struggling with new consumer shopping patterns, and Macy’s is no exception: its net Q3 sales of $4.9

Department Stores 264

Department Stores Apparel Reference Consumer 264

Retail TouchPoints

MAY 26, 2022

AEO acquired Quiet Platforms in November 2021 as part of its ongoing effort to create an “on-demand, hyper-scaled operations platform that enables brand success” both for itself and other merchants, according to Executive Chairman and CEO Jay Schottenstein. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

MAY 22, 2023

He started building this empire that went from a tiny little store that sold a little bit of electronics and appliances into a $350 million a year business that has expanded to three states and 13 stores.” We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. ‘A We sound like them.

Other 290

Other Payment Services Banking Department Stores 290