Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year. Laura Cosgrove is a seasoned executive with extensive experience in ecommerce technology.

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Travel Books Accessories eCommerce Technology 173

Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. One area of investment by retailers is a shift to buy online, pick up in-store (BOPIS), which was called “table stakes” by one retailer insider I talked with. Rise of Community Commerce.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Retail TouchPoints

SEPTEMBER 12, 2024

Alcohol ecommerce solution Drinks has launched the “Drinks-as-a-service” (DaaS) platform, a subscription software solution that will allow any brand, merchant or ecommerce operator to navigate the various tax and compliance impediments to selling alcohol online.

Merchant Services 278

Merchant Services eCommerce eCommerce Technology Subscription 278

RTP blog

DECEMBER 14, 2018

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. From high-end luxury boutiques to big-box discount outlets, retailers are looking for new ways to attract and retain customers.

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Retail eCommerce Technology eCommerce POS 150

Fabric Blog

NOVEMBER 11, 2021

E-commerce technology is a fast-paced industry. Currently, more than 50% of global e-commerce takes place outside of online marketplaces, forcing brands to proactively acquire retail technology that lets them interact with and serve shoppers.

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eCommerce Technology eCommerce Technology Consumer 52

Retail TouchPoints

AUGUST 11, 2020

For retail, a significant area of focus for CX innovation has been in the pre-purchase experience. These retailers and brands have all fostered a culture of experimentation, which helps them continuously test new CX innovations and find new ways to delight their customers. Post-Order Delight. Culture Of Experimentation.

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eCommerce Shipping Costs eCommerce Technology Customer Experience 279

Retail TouchPoints

DECEMBER 5, 2022

Former Amazon Fresh Grocery VP Michael Huffaker has been appointed as Chief Operating Officer of CarParts.com as the ecommerce retailer looks to “continuously stay ahead of the curve.”. Then in April , the company brought in Lowe’s former VP of Ecommerce Technology, Kals Subramanian, as Chief Technology Officer (CTO).

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RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

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Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

FEBRUARY 23, 2023

These new capabilities are now available to grocers across North America and are already being used by wholesalers like Associated Food Stores as well as retailers including New Seasons Market , Niemann Foods , The Fresh Market and Uncle Giuseppe’s Marketplace.

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Management Fulfillment eCommerce Technology 263

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. consumers love the USPS.

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Retail TouchPoints

MAY 23, 2024

Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all. Most of the retail CEOs I meet are frustrated by the inefficiencies caused by too many partners.

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Technology Operations eCommerce Technology Improvements 258

Retail TouchPoints

OCTOBER 9, 2020

To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed. Adapting Ecommerce for Furniture’s Extended Shopper Journeys.

Payments 264

Payments eCommerce Customer Home Furnishings 264

BigCommerce

JULY 23, 2018

The New, Much-Improved Role of IT Professionals in Retail. Innovative SaaS-based ecommerce platforms are getting more sophisticated all the time. In 2006, when Jon founded Jasper PIM , the ecommerce technology looked vastly different. Don’t miss a post. Sign up for our weekly newsletter. Today, SaaS has taken over.

Technology 211

Technology Merchant Services eCommerce Platforms BigCommerce 211

BigCommerce

MAY 4, 2018

IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. It draws more than 10,000 ecommerce professionals to the shores of Lake Michigan with more than 130 speaking sessions, 16 tracks and 300+ vendor exhibitions. Traditionally B2B retailers are going direct to consumer.

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Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. It’s very different than if you’re an automotive retailer.

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Omnichannel Payment Services Payments Multi-channel 299

BigCommerce

APRIL 6, 2018

This is the purpose of PCI DSS –– and every retailer is required to comply. Depending on the ecommerce technology and backend a retailer uses, PCI compliance can be an easy check on a long list of things retailers need to do to ensure their customers are transacting securely. See how security is built in.

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Merchant Services Payment Services Payments Document 419

TalkingRetail

JULY 3, 2024

Confectionery wholesaler Hancocks has launched a new website to improve the shopping experience for retailers. The business has made a significant investment in the latest e-commerce technology to further improve the customer browsing and purchasing process with faster loading speeds, mobile optimisation and personalisation.

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Improvements eCommerce Technology eCommerce Retail 59

BigCommerce

MARCH 29, 2021

retail industry vaulted 10 years ahead in terms of digital penetration. In three months, the U.S. In other words —…

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Shopping Carts Other Retail eCommerce Technology 428

BigCommerce

APRIL 3, 2018

What you should look for in ecommerce technology to make sure you aren’t doing all the legwork here. In fact, many retailers have already gone this route. According to Google , a one second delay in mobile load time can hurt conversions by up to 20% on retail websites. seamless and convenient). Let’s dive in.

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Mobile SEO Mobile eCommerce eCommerce 419

BigCommerce

JANUARY 23, 2018

There are 3 pain points that often forces brands to migrate to new technology – and all of them are signals that you should have done it much, much sooner. Your 3 options when it comes to ecommerce technology. Take mobile commerce, for example. Cloud Ecommerce Technology. SaaS Ecommerce Technology.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Retail TouchPoints

JULY 15, 2022

“As we reimagine the role that Instacart has to play — as an enablement platform for our retail partners and pioneer for the industry — ensuring our teams are set up for success has never been more important to our future,” reads a blo g post announcing the appointments. “

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Technology Subscription Blog Retail 337

Profitero

APRIL 27, 2020

Stuart Heffernan, global e-retail manager at Pernod Ricard SA, said the liquor giant’s e-commerce business had been growing before the coronavirus outbreak, but accelerated as people began to shelter in place and retail outlets closed globally. Excerpted from Adweek. And that, I think, is just so freakin’ cool.”.

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eCommerce eCommerce Technology Technology eCommerce Marketing 78

ChannelAdvisor

MARCH 9, 2021

We’ve seen brands and retailers double growth and reach new GMV records after listing products on multiple marketplaces. . And depending on what e-commerce technology you use, the transition may be a lot faster and smoother than you’d expect. Becoming a multichannel seller has always had tremendous benefits.

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Multichannel eCommerce Technology eCommerce Webinar 111

Forrester Omnichannel

JUNE 23, 2014

We're at the beginning of a retail transformation: The growing percentage of retail revenues driven by eCommerce and the influence of digital technologies on consumer behavior and expectations alike means that retailers are being forced to reevaluate the value proposition of the store. B2C eCommerce.

Technology 87

Technology Leisure Retail B2C 87

Retail TouchPoints

OCTOBER 8, 2020

ShipperHQ , a shipping rate management solution for online retailers, has enrolled as an Accelerate Partner in the Adobe Exchange Partner Program. This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience.

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Magento eCommerce Shipping eCommerce Technology 127

Retail TouchPoints

MARCH 25, 2021

Subscriptions originally emerged as a way of creating recurring revenue models for retailers and brands. But for most other retailers, whose value propositions inevitably go beyond speed and efficiency, a successful subscription model should reflect how shoppers experience their unique benefits.

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Groove

JUNE 17, 2024

Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. For example, a fashion retailer may want to create a visually engaging homepage with large images and videos showcasing their products.

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

Retail TouchPoints

JANUARY 27, 2023

Working with private equity firms, Watson performs ecommerce, technology and digital marketing due diligence on acquisition candidates and creates ecommerce growth plans for post-acquisition growth strategies.

eCommerce Platforms 278

eCommerce Platforms eCommerce Technology Improvements 278

Retail TouchPoints

OCTOBER 9, 2020

To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed. Adapting Ecommerce for Furniture’s Extended Shopper Journeys.

Payments 162

Payments eCommerce Customer Home Furnishings 162

Salsify

OCTOBER 24, 2024

The grocery market is changing, with new tools and technologies paving the way for enhanced customer experiences and intelligent data analytics.

Customer Experience 153

Customer Experience Retail Technology Marketing 153

ChannelAdvisor

MAY 21, 2021

We all know that brands need a strong e-commerce strategy to survive. Some brands are wildly successful with direct-to-consumer (D2C) strategies, while others rely on strong retailer relationships to maintain profit margins. And with up-to-date advice from the digital commerce experts, you can evaluate each one more easily: .

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eCommerce eCommerce Technology eCommerce Platforms Demo 98

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. To find out more about cloud-based ecommerce technologies, visit elasticpath.com.

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Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. To find out more about cloud-based ecommerce technologies, visit elasticpath.com.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

BigCommerce

JUNE 19, 2018

ERPs are the lifeblood of large retail operations. ERPs are essential in allowing retailers to offer multichannel experiences to their customers. They allow the retailer to have a single, comprehensive view of their customers , orders, inventory, etc. Modern retailers require modern data management and orchestration.

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EDI eCommerce BigCommerce Shipping Costs 315

BigCommerce

AUGUST 8, 2018

The Future of AI, Retail and ROI. After all, AI enables an ecommerce website to recommend products uniquely suited to shoppers and enables people to search for products using conversational language or images, as though they were interacting with a person. This alone could be a huge value-add to online retailers.

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eCommerce Payment Services Technology Recommendation 231

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Stefan Sjostrand, Ikea Canada President, recently shared his views on multi-channel retailing and how many businesses are doing it “wrong”. sales were driven by beacon-triggered technology. In 2015 alone, experts estimated that US$4.1-billion

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Omnichannel eCommerce Multi-channel eCommerce Technology 113