Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year. Laura Cosgrove is a seasoned executive with extensive experience in ecommerce technology.

Travel 173

Travel Books Accessories eCommerce Technology 173

BigCommerce

JULY 23, 2018

Commercial ecommerce platforms were really unsophisticated, so a lot of merchants were developing their own systems to solve their online shopping problems. There are now great ecommerce platforms and related innovative technologies that seemed futuristic just a few years ago. This is The Modern Cloud Technology Stack.

Technology 211

Technology Merchant Services eCommerce Platforms BigCommerce 211

Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. One area of investment by retailers is a shift to buy online, pick up in-store (BOPIS), which was called “table stakes” by one retailer insider I talked with. Rise of Community Commerce.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

SEPTEMBER 12, 2024

Alcohol ecommerce solution Drinks has launched the “Drinks-as-a-service” (DaaS) platform, a subscription software solution that will allow any brand, merchant or ecommerce operator to navigate the various tax and compliance impediments to selling alcohol online.

Merchant Services 278

Merchant Services eCommerce eCommerce Technology Subscription 278

Retail TouchPoints

DECEMBER 5, 2022

Former Amazon Fresh Grocery VP Michael Huffaker has been appointed as Chief Operating Officer of CarParts.com as the ecommerce retailer looks to “continuously stay ahead of the curve.”. Then in April , the company brought in Lowe’s former VP of Ecommerce Technology, Kals Subramanian, as Chief Technology Officer (CTO).

eCommerce Technology 288

eCommerce Technology eCommerce Operations Supplies 288

Retail TouchPoints

MAY 23, 2024

Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all. Most of the retail CEOs I meet are frustrated by the inefficiencies caused by too many partners.

Technology 258

Technology Operations eCommerce Technology Improvements 258

BigCommerce

MAY 4, 2018

IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. It draws more than 10,000 ecommerce professionals to the shores of Lake Michigan with more than 130 speaking sessions, 16 tracks and 300+ vendor exhibitions. But that’s where AI and social commerce could help.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Fabric Blog

NOVEMBER 11, 2021

E-commerce technology is a fast-paced industry. Currently, more than 50% of global e-commerce takes place outside of online marketplaces, forcing brands to proactively acquire retail technology that lets them interact with and serve shoppers.

eCommerce Technology 52

eCommerce Technology eCommerce Technology Consumer 52

Retail TouchPoints

FEBRUARY 23, 2023

Instacart has expanded the offerings under its Instacart Platform umbrella, a suite of enterprise-grade technologies designed to help grocers with their digital transformations. Through our partnership with Instacart, we’re able to leverage Platform technologies that have helped us seamlessly grow our ecommerce business.

Management 263

Management Fulfillment eCommerce Technology 263

Retail TouchPoints

JULY 15, 2022

Instacart has announced a number of promotions to its C-suite and the creation of two new senior leadership positions — Chief Business Officer and Chief Architect — in order to better position the business toward its ambition of becoming a full-service grocery technology company as readies to IPO. “As

Technology 337

Technology Subscription Blog Retail 337

RTP blog

DECEMBER 14, 2018

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. From high-end luxury boutiques to big-box discount outlets, retailers are looking for new ways to attract and retain customers.

Retail 150

Retail eCommerce Technology POS eCommerce 150

Retail TouchPoints

AUGUST 11, 2020

For retail, a significant area of focus for CX innovation has been in the pre-purchase experience. These retailers and brands have all fostered a culture of experimentation, which helps them continuously test new CX innovations and find new ways to delight their customers. Post-Order Delight. Culture Of Experimentation.

eCommerce 279

eCommerce Shipping Costs eCommerce Technology Customer Experience 279

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

BigCommerce

APRIL 3, 2018

What you should look for in ecommerce technology to make sure you aren’t doing all the legwork here. In fact, many retailers have already gone this route. is so extreme it obscures the impressive growth other JavaScript technologies have enjoyed: Javascript technology growth with Angular.js Let’s dive in.

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Forrester Omnichannel

JUNE 23, 2014

We're at the beginning of a retail transformation: The growing percentage of retail revenues driven by eCommerce and the influence of digital technologies on consumer behavior and expectations alike means that retailers are being forced to reevaluate the value proposition of the store. B2C eCommerce.

Technology 87

Technology Leisure Retail B2C 87

BigCommerce

JANUARY 23, 2018

Here is what I’ll cover: What’s in Our Ecommerce Replatforming Guide. Startups focus on marketing, because their technology is covered: Enterprise brands can do this, too. There are 3 pain points that often forces brands to migrate to new technology – and all of them are signals that you should have done it much, much sooner.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

BigCommerce

APRIL 6, 2018

This is the purpose of PCI DSS –– and every retailer is required to comply. Depending on the ecommerce technology and backend a retailer uses, PCI compliance can be an easy check on a long list of things retailers need to do to ensure their customers are transacting securely. See how security is built in.

Merchant Services 419

Merchant Services Payment Services Payments Document 419

Retail TouchPoints

OCTOBER 9, 2020

To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed. Adapting Ecommerce for Furniture’s Extended Shopper Journeys.

Payments 264

Payments eCommerce Customer Home Furnishings 264

BigCommerce

OCTOBER 20, 2017

It sounds complicated –– and in theory it is –– but the technology enabling B2B businesses to get online fast, streamline backend operations and free up employee time to further grow the business is changing the hearts and minds of diehard outbound B2B sellers. Now, B2B sellers are turning to consumer-based technology. LTL shipping.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

JANUARY 27, 2023

Because ecommerce can incorporate hundreds of software solutions, there isn’t only one way to be composable. Rather, composable commerce should be considered as a set of principles for each element of your technology infrastructure: Each element does only one thing well and isn’t responsible for too many things at once.

eCommerce Platforms 278

eCommerce Platforms eCommerce Technology Improvements 278

Profitero

APRIL 27, 2020

At the same time, Profitero brought serious muscle to the technology side of its business by hiring former LogMeIn CTO Sandor Palfy. Here are snippets from Profitero’s press coverage of the past week, which also demonstrate how Profitero is helping brands navigate eCommerce and all its complexities. Mr. Heffernan said.

eCommerce 78

eCommerce eCommerce Technology Technology eCommerce Marketing 78

BigCommerce

APRIL 24, 2018

That is, which ecommerce platform you choose to power your business and ready it for scalable, long-term growth. For most growing mid-market businesses, this technology is typically provided by BigCommerce, Magento, Salesforce Cloud Commerce (formerly Demandware) or Shopify. SaaS ecommerce platforms.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. It’s very different than if you’re an automotive retailer.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

BigCommerce

AUGUST 8, 2018

The Future of AI, Retail and ROI. After all, AI enables an ecommerce website to recommend products uniquely suited to shoppers and enables people to search for products using conversational language or images, as though they were interacting with a person. This alone could be a huge value-add to online retailers. Expertise gaps.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231

Salsify

OCTOBER 24, 2024

The grocery market is changing, with new tools and technologies paving the way for enhanced customer experiences and intelligent data analytics.

Customer Experience 153

Customer Experience Retail Technology Marketing 153

BigCommerce

JUNE 19, 2018

ERPs are the lifeblood of large retail operations. ERPs are essential in allowing retailers to offer multichannel experiences to their customers. They allow the retailer to have a single, comprehensive view of their customers , orders, inventory, etc. Steve Deckert, Co-Founder, Smile.io. Microsoft Dynamics. Brightpearl.

EDI 315

EDI eCommerce BigCommerce Shipping Costs 315

Groove

JUNE 17, 2024

Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. For example, a fashion retailer may want to create a visually engaging homepage with large images and videos showcasing their products.

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

TalkingRetail

JULY 3, 2024

Confectionery wholesaler Hancocks has launched a new website to improve the shopping experience for retailers. The business has made a significant investment in the latest e-commerce technology to further improve the customer browsing and purchasing process with faster loading speeds, mobile optimisation and personalisation.

Improvements 59

Improvements eCommerce Technology eCommerce Retail 59

BigCommerce

MARCH 29, 2021

retail industry vaulted 10 years ahead in terms of digital penetration. In three months, the U.S. In other words —…

Shopping Carts 428

Shopping Carts Other Retail eCommerce Technology 428

Retail TouchPoints

OCTOBER 8, 2020

ShipperHQ , a shipping rate management solution for online retailers, has enrolled as an Accelerate Partner in the Adobe Exchange Partner Program. This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience.

Magento 127

Magento eCommerce Shipping eCommerce Technology 127

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Technology 60

Technology Customer Experience eCommerce Small Business Retail 60

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

BigCommerce

OCTOBER 26, 2017

Technology: Do I have the technology to support my initiatives? Ensure Your Technology is Scalable. Make sure that you have an ecommerce technology solution that can scale –– and isn’t cost-prohibitive. Going global without a strong technology foundation is a recipe for disaster. Beauty and Cosmetics.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Retail TouchPoints

MARCH 20, 2023

Today, advancements in ecommerce technology make going composable both useful and a lot easier than your last replatform. But today’s technology makes replatforming far simpler than it was 10 years ago. Devs have access to API-first technology with a suite of resources and documentation. The good news? The takeaway?

Payment Services 242

Payment Services Document Subscription Technology 242