Forrester eCommerce

OCTOBER 26, 2023

Embrace our recommendations, along with the upcoming advice in our holiday series, to survive the holiday rush.

eCommerce 398

eCommerce Fulfillment Recommendation B2C 398

Retail TouchPoints

NOVEMBER 7, 2024

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

lateshipment

MARCH 4, 2025

Ensure Accurate and Efficient Order Fulfillment Okay, you’ve got the perfect product and a happy customer ready to buy. Not having accurate order fulfillment is what can mess it up now. Accurate order fulfillment and timely delivery also help. This will reduce the number of returns down the road.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). Today, retailers and brands are feeling the pressures of the ecommerce market from all sides.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

FEBRUARY 26, 2025

Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesnt mean theyre completely independent activities. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

DECEMBER 10, 2024

Regal Brands Global , the new owner of iconic department store brand Lord & Taylor , plans to relaunch it as a discount luxury ecommerce platform in 2025. The site will offer designer goods and Lord & Taylor-branded products, according to reporting in Business of Fashion and other media outlets.

eCommerce 286

eCommerce Department Stores Fashion eCommerce Platforms 286

Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. The rise of super-low-cost ecommerce has irrevocably transformed the retail landscape. Following that, he held leadership roles at several prominent tech companies, including Pinterest, Microsoft, and InVision.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

NOVEMBER 6, 2024

The frequency and impact of these thefts underscore a broader issue within the ecommerce ecosystem. The Broader Implications Porch piracy is more than just a nuisance; it reflects a broader challenge in the evolving landscape of ecommerce. In conclusion, the growing problem of porch piracy is a challenge that cannot be ignored.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million.

Fulfillment 278

Fulfillment Supplies Technology eCommerce 278

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. Cookware and knives brand Misen has made Cart.com its official U.S. The brand will ship its products out of two U.S. ”

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

MARCH 24, 2023

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. The affected fulfillment centers are located in Pedricktown, N.J.; Fort Worth, Texas; Chino, Calif.; Davenport, Fla.; and Bethlehem, Pa.

Fulfillment 318

Fulfillment Operations eCommerce Other 318

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Since integrating Maven, AAFES already has seen a significantly reduced volume of inquiries that must be handled by customer service agents.

Customer 261

Customer Order Fulfillment Fulfillment Customer Data 261

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

AUGUST 22, 2024

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience.

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 14, 2022

New Fulfillment Robot: Sparrow. At the same time, Sparrow will help us drive efficiency by automating a critical part of our fulfillment process so we can continue to deliver for customers.”. While it’s impossible to eliminate all risks from flying, we have taken a proven aerospace approach to design safety into our system.”.

Fulfillment 322

Fulfillment Blog Operations Technology 322

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. We have always valued automation, and we see it as the future of ecommerce picking,” said Amit Kalra, Chief Supply Chain Officer at Staples in a statement.

Fulfillment 272

Fulfillment Supplies Improvements eCommerce 272

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S.

Fulfillment 264

Fulfillment Apparel Customer Experience Operations 264

lateshipment

FEBRUARY 28, 2025

In fact, the return rate for ecommerce shopping is estimated around 20-30%. Store credit offers you the perfect escape from this common e-commerce business predicament. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. In a report from Radial, the average return costs retailers an estimated $27 on a $100 ecommerce order. First, lets get a profile of the modern shopper.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Groove

NOVEMBER 17, 2024

BigCommerce is a SaaS platform designed to streamline eCommerce performance and growth. This eCommerce platform is highly customizable. If desired, you can use third-party fulfillment applications like NetSuite and Brightpearl to scale your business as it grows. BigCommerce’s oft-touted 99.9

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Let’s delve deeper into the classifications of retail and ecommerce packaging, exploring their defining characteristics and best practices.

eCommerce 249

eCommerce Retail Shipping Costs Shipping 249

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

SEPTEMBER 27, 2024

This last factor is critically important now to Amazon, which faces more ecommerce competition than it ever has before — from China-direct apps like Temu and Shein as well as from established retailers like Walmart and Target that are now emulating Amazon’s marketplace mo d el. fulfillment centers serving the whole country.

eCommerce 271

eCommerce Fulfillment Improvements Operations 271

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Order Fulfillment 264

Order Fulfillment Fulfillment Operations Consumer 264

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

Fulfillment 449

Fulfillment Retail Consumer Management 449

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

MARCH 25, 2024

The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. trillion in 2023, according to research by Statista.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

JANUARY 23, 2023

The launch is a first for an ecommerce company in India and a signal of the rapid growth in that region, which is the fastest-growing ecommerce market in the world, according to eMarketer. Amazon India currently has fulfilment centers across 15 states and sortation centers in 19 states. and Europe. Amazon Air debuted in the U.S.

Shipping Costs 331

Shipping Costs Fulfillment eCommerce eCommerce Marketing 331