Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. Retailers must embrace technology and data analytics to gain insights into consumer preferences and tailor their offerings accordingly.

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Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

FEBRUARY 26, 2025

Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesnt mean theyre completely independent activities. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

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Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. In a report from Radial, the average return costs retailers an estimated $27 on a $100 ecommerce order. First, lets get a profile of the modern shopper.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million.

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Fulfillment Supplies Technology eCommerce 278

Retail TouchPoints

MAY 6, 2022

Shopify will acquire fulfillment solution provider Deliverr for $2.1 With the Deliverr acquisition and integration of its 6 River Systems ’ warehouse automation technology, the ecommerce platform plans to fortify its Shopify Fulfillment Network (SFN).

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Shopify Fulfillment Merchant Services Multichannel 312

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. Cookware and knives brand Misen has made Cart.com its official U.S. The brand will ship its products out of two U.S. ”

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Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

MARCH 24, 2023

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. The affected fulfillment centers are located in Pedricktown, N.J.; Fort Worth, Texas; Chino, Calif.; Davenport, Fla.; and Bethlehem, Pa.

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Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

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Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

MARCH 9, 2023

Fulfillment technology company Fulfillment IQ has expanded its portfolio with an investment in Tusk Logistics, a regional delivery network. Fulfillment IQ will now implement Tusk Solutions into its consultation services for ecommerce clients that need regional shipping support.

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Fulfillment Shipping Costs Shipping Operations 277

Retail TouchPoints

NOVEMBER 14, 2022

The MK30 also is 25% quieter than its predecessor, which Amazon pointed to as an important feature for widespread consumer acceptance of the technology. New Fulfillment Robot: Sparrow. While it’s impossible to eliminate all risks from flying, we have taken a proven aerospace approach to design safety into our system.”.

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Retail TouchPoints

JULY 18, 2022

as it seeks to enhance online shopping and fulfillment operations while maintaining its connection with shoppers. “We we hope to raise our ecommerce performance to the next level while ensuring that customers enjoy a true Vallarta experience, whether they shop online or in store.”. By partnering with stor.ai

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Fulfillment Omnichannel Operations eCommerce 263

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

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Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

APRIL 22, 2022

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. Amazon is primarily interested in robotics, artificial intelligence, machine learning, autonomy and other emerging technologies. “We

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Fulfillment Supplies Technology Improvements 278

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

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Technology Retail White Paper Fulfillment 289

Retail TouchPoints

SEPTEMBER 9, 2022

Instacart has acquired Rosie , an ecommerce platform serving local and independent grocers, wholesalers and retailers, as Instacart seeks to build on its commitment to smaller businesses in addition to expanding its digital offerings. . These tools power order flow, fulfillment and afford customer insights.

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eCommerce Platforms Payment Services eCommerce Fulfillment 296

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

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Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

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Retail BigCommerce B2C Channel 298

Retail TouchPoints

SEPTEMBER 27, 2024

You can see it with the size of the market segments that we’re going after, the customer bases and the new technology that’s opening up all kinds of new things that we can do together.” fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S., John] looked at it and said, ‘I wish in the U.S.

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eCommerce Fulfillment Improvements Operations 271

Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). ecommerce sales reached an impressive $1.1 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

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Retail Clothing eCommerce Social Media 278

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Let’s delve deeper into the classifications of retail and ecommerce packaging, exploring their defining characteristics and best practices.

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eCommerce Retail Shipping Costs Shipping 249

Retail TouchPoints

JANUARY 14, 2025

Our purpose is to bridge life through technology. By training employees in multiple areas of the business (curbside fulfillment and different sales sections like appliances or home theater, for example), the company is now able to deploy employees across multiple stores, thereby offering them the scheduling flexibility they want.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. During a recent interview, Rick Lockton, SVP of Digital and Ecommerce for Tractor Supply, offered Retail TouchPoints a deeper look into how the retailer identifies and prioritizes its tech innovation opportunities.

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Retail TouchPoints

MARCH 25, 2024

The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. trillion in 2023, according to research by Statista.

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JANUARY 14, 2022

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. BNPL and Social Commerce Were Holiday Standouts. Shoppers have been embracing modern technology and services throughout the pandemic, and this trend continued during the holidays. 18 and Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example). for meal planning or cooking content, for example).

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Fulfillment Technology Consumer Information 278

Retail TouchPoints

JUNE 5, 2024

Few things have disrupted the ecommerce industry of late quite as thoroughly as AI. About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Retail TouchPoints

OCTOBER 21, 2024

With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities. Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud. Relying on outdated systems guarantees failure.

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Retail Payment Services Technology Payments 278

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

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Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

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Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

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eCommerce Fulfillment POS Operations 269

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. So how can one aspect of ecommerce be so universally reviled — and yet be poised to grow ? He has nearly 20 years of experience in ecommerce technology and logistics.

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eCommerce Shipping Costs Gifts Merchant Services 312