The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk
lateshipment
OCTOBER 3, 2023
The post-purchase phase is something that has been unwillingly neglected by most e-commerce businesses, as they consider the package to be the onus of third-party shipping carriers, once the order is marked “shipped”. The Fix: Proactively address delivery issues before customer impact and revive customers’ trust in the brand.
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