Groove

OCTOBER 10, 2024

Why SMS Deliverability Matters in eCommerce Marketing When you improve your SMS delivery rate, you gain more opportunities to engage directly with your target audience. When your messages reliably land in customers’ inboxes, you can keep them engaged, encourage purchases, and drive eCommerce marketing success.

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. The rise of super-low-cost ecommerce has irrevocably transformed the retail landscape. Following that, he held leadership roles at several prominent tech companies, including Pinterest, Microsoft, and InVision.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 Online Shopping Continues its Shift Toward Mobile Consumers also continued to shift their online shopping to mobile devices, a trend that has been steadily growing for the past several years.

Merchant Services 279

Merchant Services Apparel Jewelry Beauty and Health 279

Forrester eCommerce

OCTOBER 3, 2023

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 461

Banking Mobile Channel Customer 461

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

NOVEMBER 28, 2024

Ecommerce offers convenience, variety and competitive deals. Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. The modern take on Clarks’ classic Wallabee design.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Forrester eCommerce

JUNE 21, 2022

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

Banking 370

Banking Mobile Customer 370

Groove

SEPTEMBER 23, 2024

It has been said that it's never a good idea to put all your eggs in one basket, and this sentiment certainly applies to e-commerce marketing. Search engine optimization, PPC advertising, and email/SMS promotion are three core pillars of e-commerce marketing that every online retailer should leverage.

eCommerce Marketing 195

eCommerce Marketing eCommerce PPC SEO 195

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. RTP: Tractor Supply won a Brand Experience Award this year for the enhancements it has made to the branded mobile app.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. More details on those below.)

Merchant Services 148

Merchant Services Payments Payment Services Games 148

Forrester eCommerce

MARCH 9, 2022

Between February 28 and March 3, the leading global telecoms and networking event, Mobile World Congress (MWC), took place in Barcelona. The event was hosted as a hybrid event. It attracted about half the attendees that it saw before the pandemic struck, namely 60,000 attendees. The event organizers reduced the floor space accordingly.

Mobile 363

Mobile Events Technology Operations 363

BigCommerce

JUNE 16, 2022

Needless to say, ecommerce is an industry of endless change. With COVID-19 accelerating pre-pandemic trends such as mobile commerce and…

eCommerce 419

eCommerce Mobile BigCommerce 419

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% The ultimate approach that smart ecommerce companies follow in that regard is automation. The power of ecommerce automation is typically two-fold.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Forrester eCommerce

OCTOBER 27, 2023

Buried under the lede is the fact that it now owns King, a hugely successful mobile advertising platform with over $300 million in advertising revenue annually. Microsoft completed its largest ever acquisition of Activision Blizzard earlier this month.

Games 396

Games Mobile B2C Marketing 396

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 388

Banking Mobile Consumer Financial Services 388

Retail TouchPoints

JANUARY 15, 2025

Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store. Payments Orchestration Adding a payment orchestration layer is another effective way to improve ecommerce payment processing resilience.

Payment Services 279

Payment Services Merchant Services Payments POS 279

365 Retail

APRIL 8, 2025

These lessons in user experience (UX) design are now influencing how e-commerce websites shape their layout, interactions, and customer journeys to maximise both time-on-site and conversion rates. E-commerce brands that design for dopamine hits are more likely to see higher engagement and longer browsing sessions.

eCommerce Design 52

eCommerce Design eCommerce Retail Games 52

Retail TouchPoints

NOVEMBER 4, 2024

2, during which fans were able to shop game-day essentials and team merchandise directly from their mobile devices. “By While Amazon has its own full-funnel ecosystem to facilitate TV-based purchases, Shopsense has become a critical partner for many media companies that don’t have in-house ecommerce capabilities.

Games 277

Games Mobile Supplies eCommerce 277

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284

Groove

NOVEMBER 17, 2024

BigCommerce is a SaaS platform designed to streamline eCommerce performance and growth. This eCommerce platform is highly customizable. Things like schema markup , page speed enhancements, and mobile optimization are all made easy thanks to the platform's analytics and customization tools. BigCommerce’s oft-touted 99.9

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

NOVEMBER 7, 2024

Sprouts, Save Mart, Rosauers and Harmons ‘Go Pro’ Four other supermarket chains — Sprouts , Harmons , The Save Mart Companies and Rosauers — have adopted Instacart Storefront Pro, an advanced ecommerce solution designed for grocers of all sizes. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Forrester eCommerce

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 273

Banking Mobile Financial Services Management 273

Forrester eCommerce

JULY 18, 2024

Mobile devices are ubiquitous and an essential business platform for many organizations. Like early desktop PCs, the security of mobile devices was left to the OS manufacturers, and just as for desktops, this is no longer an adequate line of defense.

Mobile 273

Mobile Download 273

Groove

OCTOBER 9, 2024

Does your online store offer an eCommerce newsletter? There's a reason why almost all the top eCommerce stores produce newsletters for their customers. From promoting customer loyalty and engagement to giving you opportunities to drive sales, there are many significant benefits to be gained from newsletter eCommerce.

eCommerce 329

eCommerce Accessories Recommendation Customer Loyalty 329

lateshipment

MARCH 22, 2025

For e-commerce businesses, however, it’s not just about curiosity; it’s about keeping customers happy and operations running smoothly. 47% of customers wont return to an e-commerce business that has poor delivery visibility. Thats where FedEx shipment tracking comes in.

eCommerce 130

eCommerce Shipping Reference Information 130

Forrester eCommerce

JUNE 11, 2021

Apple kicked off its annual developer conference on Monday, June 7, 2021. One of its big announcements was iOS 15. iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. In some ways, you could say […].

Mobile 421

Mobile Customer Customer Experience Technology 421

Retail TouchPoints

NOVEMBER 11, 2024

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers.

Mobile 275

Mobile Management Information eCommerce 275

Groove

JULY 18, 2024

With frequent algorithm changes, new search engine feature updates and conflicting advice, many e-tailers are unsure of where to start with an eCommerce SEO strategy. That’s why we’re pulling back the curtain on a few of our tried-and-true eCommerce SEO strategies that can drive serious results for your business.

SEO 279

SEO eCommerce Mobile Improvements 279

Forrester eCommerce

SEPTEMBER 19, 2024

When it comes to mobile device security, barely half of organizations are using unified endpoint management (UEM). Find out why security teams overlook mobile devices in this preview of our upcoming Security & Risk Summit. That's like locking the front door and leaving the side door wide open.

Mobile 259

Mobile Management Technology 259

Retail TouchPoints

FEBRUARY 19, 2024

With this uncertainty in mind, I spent time on Saturday, November 25, 2023 seeking out early ecommerce sales data from Black Friday to gain a clearer understanding of how the market was performing. Adobe’s data also showed that mobile commerce passed the tipping point, driving 51.8% billion, an ecommerce record.

eCommerce Marketing 278

eCommerce Marketing eCommerce Marketing Mobile 278

Retail TouchPoints

JANUARY 8, 2025

“Reimagining how and where beauty lovers can shop with us has always been at the core of Ulta Beauty’s mission,” said Jodi Williams, VP of Ecommerce at Ulta Beauty in a statement. To celebrate the launch of the partnership, customers can receive $10 off orders of $50 or more through Jan. ”

eCommerce 298

eCommerce Improvements Customer Retail 298

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Groove

OCTOBER 3, 2024

For your eCommerce store to thrive, you need to build your digital presence and bring people to your site. An eCommerce SEO company can serve as a crucial partner in achieving these goals, so let’s look more closely at how these specialized agencies can help your business grow. What is an eCommerce SEO Company?

SEO 297

SEO eCommerce Online Retail Magento 297

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Forrester eCommerce

JULY 24, 2024

When I mention Forrester’s exciting new research strand around the future of mobility, a surprising number of people often — wrongly — think I just mean cars, electric vehicles or autonomous mobility.

Mobile 243

Mobile Automotive Customer 243

Forrester eCommerce

SEPTEMBER 12, 2024

Read this report to understand where European banks’ mobile banking apps excel, where they fall short, and how to strengthen your own apps.

Banking 273

Banking Mobile Financial Services Management 273