Kissmetrics

NOVEMBER 25, 2020

Running an e-commerce store is a lot of work, but you already know that. That’s where e-commerce automation comes in. E-commerce automation is the magic sauce to free you from the mundane. What is E-Commerce Automation? How Can E-Commerce Automation Help My Business?

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Retail TouchPoints

NOVEMBER 28, 2024

Payments technology is central to the shopping experience. Ecommerce offers convenience, variety and competitive deals. Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

APRIL 3, 2025

Yet, in 2024 alone, large enterprises lost an average of $104 million due to underutilized technology, disjointed strategies, and low adoption rates. How can businesses simplify their commerce tech stack without sacrificing performance? How can businesses simplify their commerce tech stack without sacrificing performance?

eCommerce 147

eCommerce Payment Services White Paper Subscription 147

Retail TouchPoints

SEPTEMBER 4, 2024

Retail companies need to get CX right the first time, and providing a seamless omnichannel experience that makes shopping easy and delightful across all sales channels — both online and offline — is crucial for winning and retaining customers. Retailers need a base set of technologies that are all connected within the omnichannel ecosystem.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. Loyalty programs. These key investments and opportunities include: Mobile experience.

Omnichannel 288

Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. Dillon highlighted Foot Locker’s omnichannel presence , loyalty program and overall digital marketing strategies as the main areas of focus.

Omnichannel 304

Omnichannel Operations Technology Channel 304

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. The vintage fashion retailer will use Cart.com’s third-party logistics solutions and outsource fulfillment capabilities out of the solution provider’s New Jersey facility. ”

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As foot traffic improves at the nation’s malls, the gap between digital commerce and brick-and-mortar retail continues to narrow. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 In fact, the U.S.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

DECEMBER 31, 2021

Fortunately, retailers are responding, however slowly, to offer full-funnel omnichannel strategies and place them in the hands of brands and media buyers themselves, and they’re doing so with three goals in mind. These more progressive retailers are building technology that integrates such platforms and tools within their branded apps.

Omnichannel 321

Omnichannel Marketing Retail Technology 321

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As There’s plenty more ecommerce inspiration where that came from!

Technology 246

Technology eCommerce Outdoor Consumer 246

Retail TouchPoints

JANUARY 30, 2025

As we kick off the new year, businesses clinging to outdated legacy ecommerce platforms will be sure to feel those consequences, unless they take the opportunity to get serious about digital transformation. The rise of AI, cloud technology, and composable architectures leaves no room for complacency. One major holdup to mass adoption?

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

MAY 20, 2022

A 45-year-old family-owned luxury business might not be the kind of company one expects to be at the cutting edge of digital commerce, but thanks to President Ken Natori, the company’s second-generation leader, Natori is just that. That’s not to say that the Natoris weren’t a bit nervous about making the move into ecommerce.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

NOVEMBER 9, 2022

Gap will sell its Gap Greater China (GGC) business to Shanghai-based ecommerce solutions provider Baozun in a $40 million all-cash transaction. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands.

eCommerce 312

eCommerce Omnichannel Technology Operations 312

Retail TouchPoints

JANUARY 1, 2025

a modern, modular and API-first enterprise ecommerce and omnichannel OMS platform company. While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain. Jay Topper is Chief Customer Officer for fabric, Inc. ,

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

APRIL 6, 2022

Productsup works with more than 900 global brands, retailers, marketplaces and service providers to help online sellers gain control over their omnichannel presence. We’re in a new era of commerce where outdated approaches are no longer effective.

Omnichannel 287

Omnichannel Management Channel Consumer 287

Retail TouchPoints

JANUARY 14, 2022

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. BNPL and Social Commerce Were Holiday Standouts. Shoppers have been embracing modern technology and services throughout the pandemic, and this trend continued during the holidays. 18 and Dec. 18-31 window.

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

NOVEMBER 8, 2024

What’s powering next-gen commerce experiences? It’s a profound and weighty question to ask, especially with so many technologies evolving so quickly. Obviously, we all love [ecommerce], because there are times when I just need an item now, but it loses a little bit of humanity,” Beitler explained.

Shopping Carts 298

Shopping Carts Payment Services Jewelry Consumer 298

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

OCTOBER 21, 2024

“An omnichannel approach to Bed Bath & Beyond is quintessential to its success,” said Marcus Lemonis, Executive Chairman of Beyond in a statement. Beyond also will support Kirkland’s digital transformation through improvements in its ecommerce technology.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

OCTOBER 4, 2023

The Power of Flexible Enterprise Ecommerce Retailers have traditionally struggled to understand sudden changes in customer needs, because their systems aren’t holistic enough to see surges early and react to them in time. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

FEBRUARY 6, 2023

and UK, with 83% of this cohort saying they plan to increase investment in ecommerce and 72% saying they will increase investments in brick-and-mortar. Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Forrester eCommerce

JULY 30, 2020

Marketers today must understand and use myriad technologies to support omnichannel ad strategies and deliver moments-based marketing. But the landscape of 7,000+ options is overwhelming and rapidly evolving, especially as new privacy regulations and tech giants like Apple and Google limit access to consumer data.

Omnichannel 444

Omnichannel Technology Consumer Marketing 444

Retail TouchPoints

JANUARY 20, 2022

Walmart is beefing up its ecommerce operations on several fronts via cross-border commerce, metaverse investments and a new executive. Ecommerce in February 2022. Ecommerce Casey Carl is expected to leave at the end of February, a little over a year after he took the position. Current President and CEO of U.S.

Merchant Services 312

Merchant Services Cryptocurrencies eCommerce Sporting Goods 312

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 277

Fashion Technology Operations Customer Experience 277

Retail TouchPoints

JULY 29, 2021

With stores closed for most of the year, ecommerce was the main driver of this growth. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

NOVEMBER 17, 2022

Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298