lateshipment

FEBRUARY 21, 2025

As an e-commerce business, youre no stranger to returns. E-commerce returns have become as inevitable as finding an odd sock in your laundry. Impact of Returns on Businesses Returns can do a real number on e-commerce businesses. Returns can be financially draining for businesses due to the cost of shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

Retail TouchPoints

DECEMBER 17, 2024

Inventory visibility allows ecommerce service providers to track and monitor inventory levels in real time throughout the supply chain. Some ecommerce companies combine inventory and search functionality to optimize promotions and upselling. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Kissmetrics

AUGUST 30, 2021

If you’re retailing products and want to reach the widest audience possible, having a well-optimized e-commerce website is an absolute must. A great e-commerce website helps you understand the basics about your customers, for example, demographics like their locations, age groups, and how they found you.

eCommerce 357

eCommerce SEO Social Media Shipping Costs 357

Retail TouchPoints

FEBRUARY 26, 2025

Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesnt mean theyre completely independent activities. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

lateshipment

MARCH 4, 2025

Plus, there are the costs: return shipping, processing fees, and the ever-present risk of lost revenue. Think about all the costs involved: return shipping, processing fees, restocking (or disposing of) returned items, and the administrative overhead of managing returns. Double-check everything before it ships.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. The post-purchase experience in retail refers to the interactions and elements that follow a customers completion of a transaction. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. said Michael Krans, VP of Retail Media at Macy’s at the IAB summit. “I I think there’s a lot of complementary services they might be interested in.”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

DECEMBER 9, 2024

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Cheese Brothers calendar, which retails for $120 , is a perfect gift, explained Ludy in an interview with Retail TouchPoints. In fact, U.S.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? of total retail sales.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Let’s delve deeper into the classifications of retail and ecommerce packaging, exploring their defining characteristics and best practices.

eCommerce 249

eCommerce Retail Shipping Costs Shipping 249

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

MAY 2, 2022

It’s no surprise that ecommerce has practically taken over the global economy. According to a study by the Öko-Institut in Berlin, ecommerce overall results in significantly lower carbon emissions than brick-and-mortar retail sales, mostly thanks to savings in heating and electricity. trillion by 2023. Mitigating Returns.

eCommerce 334

eCommerce Shipping Costs B2B Clothing 334

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. UK, Germany and Australia.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

DECEMBER 17, 2024

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot.

Customer 261

Customer Order Fulfillment Fulfillment Customer Data 261

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023.

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The frequency and impact of these thefts underscore a broader issue within the ecommerce ecosystem. Retailers are caught in a difficult position.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MARCH 25, 2024

The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. It should come as no surprise that the U.S.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

lateshipment

FEBRUARY 28, 2025

In fact, the return rate for ecommerce shopping is estimated around 20-30%. Store credit offers you the perfect escape from this common e-commerce business predicament. Its a value issued by retailers that customers can use for future purchases instead of receiving a refund. Do all of them keep what they order?

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

lateshipment

APRIL 3, 2025

Every e-commerce business relies on shipping carriers like DHL to deliver a seamless customer experience. Understanding DHL's Damage Policy DHL’s shipping services are designed for reliability, but they also acknowledge that transit risks exist. When this happens, you might assume the loss is yours to absorb.

Shipping Costs 130

Shipping Costs Shipping eCommerce Document 130

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2 In 2020, global ecommerce sales reached $4.2

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

365 Retail

APRIL 8, 2025

The lines between entertainment platforms and online retail are blurring. As retailers compete for consumer attention in an increasingly digital world, many are borrowing tried-and-tested design strategies from industries that thrive on user engagement.

eCommerce Design 52

eCommerce Design eCommerce Retail Games 52

Retail TouchPoints

DECEMBER 16, 2024

As a 2024 winner of Retail TouchPoints Brand Experience Awards , the retailer was recognized for the latest improvements to its mobile app, which aims to both be a digital companion for customers and to help streamline shoppers phygital experience. Customers also expect us to have what they need when they need it.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

FEBRUARY 18, 2025

Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. At the moment, Kirklands retail performance is relatively solid, but ecommerce has been a drag on the bottom line. is now a central pillar of that effort.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

Retail TouchPoints

AUGUST 22, 2023

Amazon has relaunched its ground shipping services for sellers after pausing operations in 2020. The offering, Amazon Shipping , allows sellers to deliver orders made through Amazon and other ecommerce sites in two to five business days. Amazon Shipping will provide delivery service within the U.S.

Shipping Costs 246

Shipping Costs Merchant Services Shipping Fulfillment 246

lateshipment

MARCH 8, 2025

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. Lets begin!

Management 130

Management eCommerce Shipping Shipping Labels 130

Retail TouchPoints

DECEMBER 16, 2022

It’s hard to turn a profit in ecommerce, and for a long time that didn’t matter. Darveau-Garneau sat down with Retail TouchPoints to talk about why customer experience and financial viability are intrinsically tied and how ecommerce operators can up their game (and their profit margins). But the ecommerce party is over now.

eCommerce 321

eCommerce Shipping Costs Merchant Services Customer Experience 321

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

NOVEMBER 13, 2023

Globally, Toys “R” Us operates 1,400 stores and ecommerce businesses in 31 countries. Retail Group , and also plans to open airport and cruise ship locations next year. Retail Group , and also plans to open airport and cruise ship locations next year.

Toys 278

Toys Shipping Demo Operations 278

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Groove

JANUARY 24, 2022

With the pandemic in 2021, eCommerce gained significant market share over in-person shopping. With this growth comes the importance of staying up-to-date with the latest eCommerce trends. So, we put together this blog to share our forecast of the top eCommerce trends that we believe will make their mark in 2022. Are you ready?

eCommerce 337

eCommerce Merchant Services Shipping Mobile 337

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. The process can actually be a bit more complex than retailers anticipate. Navigating the Dynamic and Evolving Shipping Industry. The Future of Ecommerce is Automated and Digitized.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329