Wed.Jun 05, 2024

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Craft the Winning Experience: A Deep Dive into Customer Experience (CX)

Digital Doughnut

Understanding Customer Experience (CX) is crucial for business success. This blog explores CX, trending questions, and the Future of CX. Learn how to craft exceptional experiences that keep customers coming back for more.

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Announcing Our Inaugural AI Foundation Models For Language Forrester Wave™ — 21 Criteria To Consider, Beyond Benchmarks

Forrester eCommerce

AI researchers and scientists love their benchmarks and model parameter counts, but perhaps not as much as tech journalists love to report on them. Every week there is news about a model beating a benchmark or exceeding parameter counts.

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AI Remains Transformative Within the Ecommerce Space in 2024

Retail TouchPoints

Few things have disrupted the ecommerce industry of late quite as thoroughly as AI. The experts agree, predicting that global AI in the retail market will surpass $24 billion by 2028 , growing at 24.4% CAGR YOY. Yet many retailers haven’t begun leveraging AI to its fullest potential. They recognize GenAI’s contribution to their future success and see it as crucial to plans.

eCommerce 289
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How Luxury Brands Can Bolster Their DTC Business

Forrester eCommerce

We reviewed luxury fashion brands across their long-term digital success and the strength of their direct-to-consumer operations.

Fashion 434
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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#RICE24 Solution Spotlight: Zoovu Helps Clean, Standardize and Optimize Product Data

Retail TouchPoints

To optimize brand and product discovery across all channels, brands have to optimize their product data. However, many merchants struggle to create, manage and update this data effectively, while integrating it with relevant customer insights. Zoovu is designed to provide a single, scalable platform designed to help merchants support end-to-end product discovery and create content experiences across all channels and even languages.

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Apple Is About To Cross Its AI Rubicon

Forrester eCommerce

On June 10, Apple will cross its AI Rubicon Apple’s early reticence toward AI was entirely on brand. The company has always been famously obsessed with what its offerings did for its customers rather than how it did it.

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More Trending

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Build The Business Case For Cyber Risk Quantification To Reset Risk Management

Forrester eCommerce

An organization’s single biggest risk is not knowing how much risk it has. Which parts of the organization are most exposed? How likely will that exposure result in material loss? How much will that loss cost you? How much should you spend to reduce your exposure?

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Revo Opens New Pop-Up Store in Dubrovnik Harbor, Croatia

365 Retail

Revo , the performance eyewear company, has announced the opening of a new pop-up retail store in the picturesque harbour of Dubrovnik, Croatia. This marks another milestone in Revo’s global retail expansion strategy, following successful openings in Barcelona, Spain, and SoHo, Manhattan. Situated in the heart of Dubrovnik’s bustling main yacht marina at Lapadska Obala 17, the Revo pop-up store enjoys one of the highest traffic locations for tourists, boat owners, yacht owners, and cruise ship p

Fashion 113
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Google’s Head of Privacy Set To Depart With No Replacement on the Cards

RetailWire

A spokesperson for Google's parent company Alphabet said that Keith Enright, the tech giant's chief privacy officer, will depart from the company this fall, following a 13-year run with them, and there are no plans to replace him.

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Retailers urged to be ‘extra vigilant’ as King Charles III bank notes start to appear

TalkingRetail

SMEB, whose goal is to deliver a spectrum of payment services to SMEs from cash to eWallet to POS to Open Banking, is urging retailers to be extra vigilant as new bank notes featuring King Charles III enter circulation for the first time today.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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AI in Finance Could Lower Costs but Add Risks

RetailWire

In an upcoming speech at the Financial Stability Oversight Council (FSOC) and Brookings Institution AI conference, U.S. Treasury Secretary Janet Yellen is set to address the dual-edged nature of artificial intelligence (AI) in the financial sector.

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6 Foxtrot stores leased to Further Point Enterprises

RetailDive

The holding company that acquired the non-real-estate assets from 15 Foxtrot locations last month is now the official tenant for half a dozen of its locations.

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Max Streaming Subscribers To Face Higher Fees Under New Warner Bros. Discovery Pricing

RetailWire

Warner Bros. Discovery’s Max revealed that it will raise prices for its ad-free subscriptions, following a trend among various streaming services to hike membership fees.

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Shinola, Filson parent appoints CEO, chief marketer

RetailDive

Steve Katzman will oversee operations at both brands in the top spot at Bedrock, while Kevin Wertz, formerly of SmileDirectClub, takes the lead marketing role.

Marketing 105
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Bank of Canada Reduces Interest Rates to 4.75%, Hints at Future Cuts

RetailWire

The Bank of Canada has initiated a rate cut, reducing the benchmark overnight rate by 25 basis points to 4.75%, marking the first step in an easing cycle among the Group of Seven (G7) central banks.

Banking 105
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Liquid Death names former PepsiCo, Keurig Dr Pepper exec as CFO

RetailDive

The fast-growing startup, known for its canned water, has entered new beverage categories while adding experienced executives to its C-suite.

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Minnesota Introduces e-Bike Rebate Program for 2024

RetailWire

Minnesota is introducing the Electric-Assisted Bicycle (e-Bike) Rebate program to make e-bikes more affordable for residents.

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Fair Harbor taps Mizzen+Main vet as president

RetailDive

Bethany Muths steps into the newly created role after holding leadership positions at Mizzen+Main, Ivory Ella and footwear brand Schutz.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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McDonald’s Loses EU ‘Chicken Big Mac’ Trademark

RetailWire

A European court sided with McDonald's Irish fast-food rival over a Chicken Big Mac product.

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Dollar Tree to explore spinoff or sale of Family Dollar

RetailDive

The underperforming banner has been a drag on operations since its acquisition.

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Male Birth Control Gel Shows Promise in Clinical Trials

RetailWire

This groundbreaking medication could change contraception choices for couples.

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Amid ongoing declines, Stitch Fix pilots customer experience improvements for summer launch

RetailDive

A core group of customers is keeping and spending more per box, suggesting that the company is on the right track, analysts said.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Aston Martin to Open Landmark Showroom in West Midlands

365 Retail

A landmark new Aston Martin showroom is set to open in the West Midlands later this year, located close to the iconic marque’s manufacturing facility in Gaydon, Warwickshire. The £10 million project is well underway at the new Aston Martin Birmingham dealership, to be operated by Grange , part of the Cambria Automobiles group. Aston Martin Birmingham will relocate from its current showroom on Kenilworth Road in Hampton in Arden to a larger, state-of-the-art premises at The Green in Shirley, near

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Rachel Khoo teams up with Kettle premium crisps

TalkingRetail

Kettle, the premium crisps brand, has enlisted TV cook Rachel Khoo as its brand ambassador and "commercial chef". Khoo said: "I’m delighted to be joining the Kettle family and bringing my flavours from around the world to Kettle brand fans.

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Out & About: Jo Malone London Celebrates Harajuku Store Opening with Star-Studded Launch Party

365 Retail

To celebrate the official opening of its new Harajuku store, Jo Malone London hosted a grand launch party. The event featured notable guests, including actor and model Shohei Miura, DJ twins Aya and Amiaya , Harajuku fashion icon Baby Mary, and actors Tao Okamoto and Nobuaki Kaneko. Hosted by Jo Dancey, Senior Vice President, Global General Manager; Wandjina, Global Creative Director; and James Aquilina, Executive Officer and President, Jo Malone London Japan, the evening focused on the store

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Costcutter supplies range for Milton Keynes’ first checkout-free store

TalkingRetail

Milton Keynes's first checkout-free store using Amazon’s Just Walk Out technology has opened at Unity Place. Unity Place will be the first venue in Milton Keynes to launch this service.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Designer Brands acquires Canadian footwear retailer Rubino

RetailDive

The retailer also named a new chief marketing officer for its largest banner, DSW, as it reported flat sales for Q1.

Retail 92
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National Lottery players’ support for British athletes highlighted with new scratchcard

TalkingRetail

National Lottery operator Allwyn is launching a special edition Paris 2024-themed Scratchcard to celebrate how players support Team GB and ParalympicsGB when they play National Lottery games.

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Hotel Industry Converts Vacant Offices and Homes To Meet Rising Demand

RetailWire

Hotel executives are increasingly turning their attention to vacant office and residential buildings as a solution to the current supply-demand imbalance in the hospitality industry.

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Budweiser advises retailers ahead of expected summer of sport beer sales surge

TalkingRetail

Budweiser Brewing Group UK&I, a part of AB InBev, is forecasting a bumper summer season for beer sales with sporting occasions providing a major uplift across the category.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.