Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back. The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize custo

ACH 285

ACH Multi-channel Technology Customer Retention 285

Forrester eCommerce

JANUARY 23, 2024

One of our 2024 media and advertising predictions that got left on the “cutting room floor” last August was: Netflix will announce a major live sports deal. Yes, now I wish we had published that one, because it would have come true.

Customer 293

Customer 293

My Wife Quit Her Job

JANUARY 23, 2024

In this episode, I’ll give you the run down on how both our businesses performed in 2023 including all of the highlights, lowlights and what we have planned for 2024. What You’ll Learn How my businesses performed in 2023 Predictions and plans for ecommerce in 2024 Check out my new office – Click here for the tour Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

eCommerce 296

eCommerce 296

Forrester eCommerce

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants. Fourteen-year-old Influitive played a tremendous role in elevating B2B customer advocacy from “random acts of references” to strategic engagement with advocate storytellers.

Customer 293

Customer B2B Reference Marketing 293

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

JANUARY 23, 2024

Walmart will reportedly shut down its Store No. 8 innovation unit, according to the Wall Street Journal and other media outlets, as the retailer seeks to cut costs and find new ways to develop and test new ideas. The division, which was formed in 2017 following Walmart’s acquisition of Jet.com , has been the incubator for initiatives including shopping via text message and a recently released software development kit (SDK) to make it easier to integrate Walmart commerce into games and apps.

Games 279

Games Operations Information Other 279

Forrester eCommerce

JANUARY 23, 2024

In a challenging B2B environment, Forrester’s B2B Summit North America will equip marketing, sales, and product professionals with strategies and tools to chart a course to growth.

B2B 284

B2B Marketing Channel Operations 284

Salsify

JANUARY 23, 2024

For brands to deliver outstanding customer experiences and keep buyers coming back, they need data. In general, more is better than less — when backed by the right analytical approach, large data sets can provide insights about current consumer preferences and emerging purchase trends.

Customer Experience 107

Customer Experience Consumer Customer eCommerce 107

365 Retail

JANUARY 23, 2024

Nottingham’s Victoria Centre is set to expand its retail roster with the addition of H&M this Spring. The centre, under the ownership of SGS and managed by Global Mutual with Savills overseeing property management, has confirmed that the Swedish retailer will be relocating from its current Lister Gate location. The new H&M outlet is strategically positioned in the lower mall of the Victoria Centre , occupying the space formerly held by Topshop.

Fashion 109

Fashion Clothing Events Management 109

Omnisend

JANUARY 23, 2024

Reading Time: 9 minutes “Email branding is only about visuals.” This is one of the most common misconceptions about email marketing. While visuals are undeniably important in brand emails, effective email branding is about expressing and reinforcing a brand’s unique personality and values—and it can take place in multiple ways. Branding allows you to build a deeper and lasting connection with your audience, which is essential to driving loyalty and increasing revenue in today’s compe

Social Media 89

Social Media Mobile Marketing Other 89

365 Retail

JANUARY 23, 2024

Lidl GB has unveiled a substantial £37 million investment in employee remuneration. This move elevates the company to the position of offering the highest hourly pay rates in the industry for its store and warehouse staff. The announcement comes on the heels of a remarkably successful Christmas trading period. Effective from March 1st, the hourly rates for Lidl GB’s entry-level positions will experience a notable increase.

Banking 109

Banking Events Other Marketing 109

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Practical eCommerce

JANUARY 23, 2024

It's never been easier to track sales, customers, and tasks from a phone. Here's the all-new update to our long-running list of providers. The post 11 Mobile Apps for Customer Management appeared first on Practical Ecommerce.

Mobile 98

Mobile Management Customer eCommerce 98

Omnisend

JANUARY 23, 2024

Reading Time: 5 minutes If you’ve heard that Buy with Prime is only for products on Amazon, you’ve been misinformed. U.S.-based businesses can now extend Amazon Prime benefits to their online stores. The advantages include an enhanced customer experience and increased sales. Additionally, online store owners can further boost sales through email marketing automation.

Merchant Services 78

Merchant Services Payment Services Shipping Costs Payments 78

RetailDive

JANUARY 23, 2024

Most stores have no vibe because retailers lost sight of what makes people get off the couch, according to WD Partners' Lee Peterson.

Retail 108

Retail 108

RIS News

JANUARY 23, 2024

Leslie Sarasin, president and CEO of FMI, explored the impact of artificial intelligence on the food and retail industry at the recent FMI Midwinter Executive Conference. Hear her call to action.

Retail 84

Retail 84

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JANUARY 23, 2024

Andrea O'Donnell, who was named brands chief, has a range of merchandising and brand-building experience, including at Deckers and LVMH-owned DFS Group.

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108

TalkingRetail

JANUARY 23, 2024

A new approach to tackling retail crime has been unveiled by the police and crime commissioner for Thames Valley.

Retail 95

Retail 95

RetailDive

JANUARY 23, 2024

Operational headaches have contributed to financial failures among some suppliers. That has created problems for retailers — and opportunities.

Supplies 111

Supplies Operations Retail 111

RetailWire

JANUARY 23, 2024

The Apple electric car project, known as Titan, has been in the works for over a decade. However, it recently hit a critical juncture, prompting Apple to recalibrate its ambitions from an autonomous vehicle toward a more conventional electric car design.

Automotive 59

Automotive 59

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

JANUARY 23, 2024

Experimentation in key areas, such as drone delivery and digitizing end caps, is a growth opportunity to drive more connection with customers, said a company vice president.

Retail 101

Retail Customer 101

TalkingRetail

JANUARY 23, 2024

KeyStore owners Tony and Rachael Hewson said the group’s EPOS technology has also helped to convict a shoplifter who targeted their KeyStore Middleham store in the Yorkshire Dales.

Technology 52

Technology Retail 52

RetailDive

JANUARY 23, 2024

Two of the grocer’s executives shared at the National Retail Federation’s Big Show how the chain is finding the right balance with technology to build relationships with its customers and workers.

Arts 96

Arts Customer Technology Retail 96

RepslyBlog

JANUARY 23, 2024

Successful cosmetics, hair, and skincare brands know that data and metrics are essential when it comes to optimizing their team’s performance, improving compliance, and getting the most out of every promotion and event. Education is the other piece of the equation: in-depth, hands-on product training for store teams and salon professionals that turns them into champions for your brand.

Events 52

Events Improvements Other 52

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailDive

JANUARY 23, 2024

The California-based c-store retailer has partnered with Samsung on a new program at three of its locations as it digs deeper into technology.

Technology 107

Technology Retail 107

TalkingRetail

JANUARY 23, 2024

During Talking Retail’s new podcast ‘The future of vaping’ it was revealed that new regulation could be imminent which will require stores to offer some kind of recycling facility regardless of turnover.

Retail 52

Retail 52

RetailDive

JANUARY 23, 2024

Co-founder Michelle Wahler will step down next month. Chief Operations Officer and Chief Financial Officer Jesse Adams is also leaving.

Operations 108

Operations 108

TalkingRetail

JANUARY 23, 2024

Jisp has announced that it has agreed a partnership with multi-site Nisa retailer Kash Retail to roll Scan & Save out across all eight of its sites, with stores going live from 24 January.

Retail 52

Retail 52

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailDive

JANUARY 23, 2024

CEO Hal Lawton said the retailer is investing heavily in the generative tech, and that its most important purpose is old-fashioned customer service.

Supplies 101

Supplies Fashion Customer Retail 101

TalkingRetail

JANUARY 23, 2024

Three-Strong range features a 150g pouch of oats and yogurt with fruit, for what Nomadic describes as its ‘most convenient snack yet’. The range is free from added sugar and comes in three flavours - Mango & Passionfruit, Raspberry & Blueberry and Banana & Honey.

Retail 52

Retail 52

RetailDive

JANUARY 23, 2024

The retailer, which owns Wilson and Arc’teryx, is looking to raise up to $1.8 billion in its public market debut.

Marketing 100

Marketing Retail 100

TalkingRetail

JANUARY 23, 2024

41% of price promotions and one in four (27.5%) multibuy offers across major retailers are on unhealthy food and drink, according to a new report from The Food Foundation.

Retail 52

Retail 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion