Mon.Nov 18, 2024

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A Digital Product Passport Needs More Standardization And Fewer Standards

Forrester eCommerce

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

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NRF Applauds Judge’s Decision to Overturn New Overtime Pay Rule

Retail TouchPoints

A federal judge for the U.S. District Court for the Eastern District of Texas has struck down the U.S. Department of Labor’s (DOL) April 2024 rule aimed at expanding the scope of overtime pay eligibility. The National Retail Federation (NRF) lauded the move, with the trade association’s EVP of Government Relations David French saying in a statement that the rule would have “curtailed retailers’ ability to offer the most flexible, generous and tailored benefits packages to lower-level exempt empl

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Providing a DXP that is composable

Forrester eCommerce

Vendor messaging of “The Composable DXP” is not resonating, especially when the portfolio of capabilities varies widely across vendors. Turns out that securing credibility as a provider of a DXP requires more than appending the word “composable” to their name.

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How True Classic Turned VoC Strategy into Post-Purchase Perfection

Retail TouchPoints

Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020 as the brand’s first employee, her mandate was to build and scale teams to ensure processes were cost-effective but always served the customer well. “I always look at processes to understand them from a consumer standpoint, asking, ‘What is friction?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Introducing The Forrester Tech Tide™: Software Development, Q4 2024 

Forrester eCommerce

As all organizations recognize they are (at least in part) software companies, questions arise. Which software development technologies have staying power? Which are just a flash in the pan? And which technologies, useful in the past, should now be retired in favor of better options?

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WH Smith Forecasts 500 Travel Stores Open in North America by 2028

Retail TouchPoints

Calling North America its “most exciting growth opportunity where we see excellent prospects for further growth in our airport business,” WH Smith plc predicts that it will operate approximately 500 stores in this region by 2028, with the airport business comprising about 85% of the total North American division. As of Aug. 31, 2024, the retailer operated a total of 341 travel-related stores in North America, and 1,253 locations globally.

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More Trending

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Food Club Brings Culinary Inspiration to Hallmark+ Holiday Streamers

Retail TouchPoints

Food Club , a store brand managed by Topco Associates LLC , is partnering with Hallmark+ on a new campaign that puts its recipes for holiday treats and culinary concoctions front and center. Food Club, which offers everything from dairy items and eggs to bread and bakery goods, meat and poultry will use special marketing activations to connect in-store shoppers to the Hallmark+ streaming service, including featuring exclusive seasonal recipes focused on holiday entertaining, holiday breakfasts a

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Shift Happens

Steve Dennis

I grew up in the outlying suburbs of New York City in the 1960s and ’70s. Like other middle-class kids from the area, I spent many a weekend being dragged around by my mother to go shopping at stores like Abraham & Strauss, Caldor, and Bamberger’s. On family road trips we often stopped at Howard Johnson’s for lunch or a snack. As I got older, Lord & Taylor became my go-to place to buy my grandmother a birthday gift or Christmas present.

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Dune London Reopens Renovated Flagship Store at Westfield White City

365 Retail

Dune London has officially reopened its newly renovated store at Westfield White City , unveiling an elevated flagship concept that promises a more engaging and immersive shopping experience. The 101 sqm space showcases the latest in-store design from Dune London’s creative and store development teams, blending luxurious aesthetics with functional enhancements.

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Beyond Click & Collect: True omnichannel retail in 2024

iVend

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% CAGR between 2020 and 2027 taking it to a global value of US $16.9 billion. iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively. Read about how we help streamline retail operations.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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B&Q Introduces Electric HGVs to Drive Sustainable Home Deliveries

365 Retail

B&Q has announced the integration of two electric HGVs (heavy-goods vehicles) into its home delivery fleet, with a third set to join in early 2025. This initiative is a significant milestone in the retailer’s commitment to sustainable home deliveries and reducing environmental impact. Plans are also in place to add smaller electric vans for local deliveries in the new year.

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Snappy Shopper links up with another online food ordering specialist

TalkingRetail

Grocery home-delivery service Snappy Shopper has linked up with Foodhub in a move it says will help convenience stores reach more customers. Snappy Shopper’s link-up with Foodhub means customers can now access convenience stores through Snappy Shopper on the Foodhub take-away food platform.

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Levi’s® Launches Innovative Alexa-Enabled Jeans Fit Guide

365 Retail

Levi Strauss & Co. is bolstering its direct-to-consumer-first focus by reimagining the online shopping experience through the holiday season, with the newly launched Levi’s® Jeans Fit Guide, available on Alexa. The innovative feature – exclusive to Germany from now until the end of December – is an interactive voice-driven questionnaire, which helps customers select the right fit and style of jeans, without the need of trying them on.

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9 Books to Strengthen Cybersecurity

Practical eCommerce

Our curated selection from industry experts covers the psychology of cyber attackers, practical defense strategies, and much more. The post 9 Books to Strengthen Cybersecurity appeared first on Practical Ecommerce.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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REI changes policy to stop serial returners

RetailDive

The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective.

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How to Audit HTML Headings on Any Page

Practical eCommerce

H1, H2, and H3 headings are among the most important SEO elements on a page. Here are tools to identify, audit, compare, and more. The post How to Audit HTML Headings on Any Page appeared first on Practical Ecommerce.

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Retailers confront trust issues as generative AI becomes commonplace

RetailDive

Generative AI can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

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McDonald’s New Holiday Toys Encourage Spirit of Giving

RetailWire

McDonald's has dropped a new holiday toy that encourages the spirit of giving among children.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Auction of struggling San Francisco Centre mall postponed

RetailDive

The property, previously anchored by a Nordstrom flagship that left last year and now more than $625 million in default, was set to be sold Thursday.

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Separate DRS in Wales will cause ‘confusion and disruption’, warns ACS

TalkingRetail

The Association of Convenience Stores (ACS) has raised serious concerns in response to the Welsh government’s decision to create its own Deposit Return Scheme (DRS) specifically for Wales, instead of delivering a UK wide scheme.

Retail 52
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Ace Hardware revenue grows to record $2.3B in Q3

RetailDive

Operating expenses also rose nearly 13% in the quarter as the company invests in store openings, marketing and more ad spending.

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Lowe’s Insider Shares How To Score Free $150 Bucket of Merch for Black Friday in Viral Video

RetailWire

Lowe's has seen its free $150 mystery bucket go viral on TikTok.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Perigold plans more store openings in 2025

RetailDive

The retailer, which is part of Wayfair’s portfolio, will open a Houston location in the spring featuring furniture, decor, lighting, kitchen, bath and tile products.

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Target Extends Store Hours for the Holiday Season

RetailWire

Target is extending its store hours for the holidays, giving customers more time to shop.

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Qurate’s new strategy banks on streaming, social media platforms

RetailDive

The owner of QVC and HSN is rebranding to QVC Group as it aims for $1.5 billion in revenue from those channels within three years.

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KFC Debuts ‘Finger-Lickin’ Good’ Holiday Candle Scents

RetailWire

A new KFC-scented candle is available for purchase.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Ulta Beauty bets big on market fulfillment center model

RetailDive

As part of its supply chain transformation, the beauty retailer is retrofitting some of its existing regional distribution centers with automation upgrades.

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Thanksgiving Travel Surge: Brace for Record-Breaking Crowds This Year

RetailWire

Organizations and airlines are expecting a significant uptick in Thanksgiving travel.

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Three stores shut down after illegal vape and tobacco finds

TalkingRetail

Lincolnshire police confiscated 15,000 illegal vapes and cigarettes in Gainsborough last week in a joint operation with trading standards officers.

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Federal Reserve Survey Finds Many Americans Can’t Get Credit

RetailWire

Many Americans received denial letters from financial institutions after applying for credit, according to the Federal Reserve.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.