Mon.Nov 18, 2024

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A Digital Product Passport Needs More Standardization And Fewer Standards

Forrester eCommerce

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

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NRF Applauds Judge’s Decision to Overturn New Overtime Pay Rule

Retail TouchPoints

A federal judge for the U.S. District Court for the Eastern District of Texas has struck down the U.S. Department of Labor’s (DOL) April 2024 rule aimed at expanding the scope of overtime pay eligibility. The National Retail Federation (NRF) lauded the move, with the trade association’s EVP of Government Relations David French saying in a statement that the rule would have “curtailed retailers’ ability to offer the most flexible, generous and tailored benefits packages to lower-level exempt empl

Travel 246
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Introducing The Forrester Tech Tide™: Software Development, Q4 2024 

Forrester eCommerce

As all organizations recognize they are (at least in part) software companies, questions arise. Which software development technologies have staying power? Which are just a flash in the pan? And which technologies, useful in the past, should now be retired in favor of better options?

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WH Smith Forecasts 500 Travel Stores Open in North America by 2028

Retail TouchPoints

Calling North America its “most exciting growth opportunity where we see excellent prospects for further growth in our airport business,” WH Smith plc predicts that it will operate approximately 500 stores in this region by 2028, with the airport business comprising about 85% of the total North American division. As of Aug. 31, 2024, the retailer operated a total of 341 travel-related stores in North America, and 1,253 locations globally.

Travel 147
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Providing a DXP that is composable

Forrester eCommerce

Vendor messaging of “The Composable DXP” is not resonating, especially when the portfolio of capabilities varies widely across vendors. Turns out that securing credibility as a provider of a DXP requires more than appending the word “composable” to their name.

Customer 195
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Food Club Brings Culinary Inspiration to Hallmark+ Holiday Streamers

Retail TouchPoints

Food Club , a store brand managed by Topco Associates LLC , is partnering with Hallmark+ on a new campaign that puts its recipes for holiday treats and culinary concoctions front and center. Food Club, which offers everything from dairy items and eggs to bread and bakery goods, meat and poultry will use special marketing activations to connect in-store shoppers to the Hallmark+ streaming service, including featuring exclusive seasonal recipes focused on holiday entertaining, holiday breakfasts a

Channel 147

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How True Classic Turned VoC Strategy into Post-Purchase Perfection

Retail TouchPoints

Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020 as the brand’s first employee, her mandate was to build and scale teams to ensure processes were cost-effective but always served the customer well. “I always look at processes to understand them from a consumer standpoint, asking, ‘What is friction?

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Meet Forrester’s New Principal Analyst Covering Loyalty Marketing: John Pedini

Forrester eCommerce

In 2025, we expect consumer usage of loyalty programs to grow amid declines in overall brand loyalty. Though loyalty programs offer the rewards that price-conscious consumers crave, companies struggle to inspire emotional loyalty across various tactics aimed at improving retention.

Marketing 195
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How a B2B Resale Platform can Solve your Holiday Returns Pile-up

Retail TouchPoints

The holiday season is upon us and will mark a huge boost in revenue for most retailers. Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Meanwhile, retailers and industry insiders are debating the following: Do people still stand in line for Black Friday deals?

B2B 147
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It’s Not You, It’s Me – And Other Findings From The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024

Forrester eCommerce

At the risk of dating myself – I’m a proud member of GenX. So, perhaps I can be forgiven for channeling Jerry Maguire and George Constanza when I think about the key takeaways from the latest Customer Feedback Management Solutions Wave™.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Perigold plans more store openings in 2025

RetailDive

The retailer, which is part of Wayfair’s portfolio, will open a Houston location in the spring featuring furniture, decor, lighting, kitchen, bath and tile products.

Retail 95
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Choose A Cross-Channel Marketing Hub That Amplifies Your Customer Obsession Strategy

Forrester eCommerce

An effective cross-channel marketing hub (CCMH) can position marketing as an indispensable component of an organization’s customer-obsessed growth engine. Think of your CCMH as much more than a campaign management platform. Instead, leverage it for next-gen customer engagement based on compelling, contextually relevant experiences.

Channel 195
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9 Books to Strengthen Cybersecurity

Practical eCommerce

Our curated selection from industry experts covers the psychology of cyber attackers, practical defense strategies, and much more. The post 9 Books to Strengthen Cybersecurity appeared first on Practical Ecommerce.

Books 99
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REI changes policy to stop serial returners

RetailDive

The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective.

Outdoor 107
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Shift Happens

Steve Dennis

I grew up in the outlying suburbs of New York City in the 1960s and ’70s. Like other middle-class kids from the area, I spent many a weekend being dragged around by my mother to go shopping at stores like Abraham & Strauss, Caldor, and Bamberger’s. On family road trips we often stopped at Howard Johnson’s for lunch or a snack. As I got older, Lord & Taylor became my go-to place to buy my grandmother a birthday gift or Christmas present.

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Ace Hardware revenue grows to record $2.3B in Q3

RetailDive

Operating expenses also rose nearly 13% in the quarter as the company invests in store openings, marketing and more ad spending.

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ACS launches vaping guide to help retailers with disposables ban

TalkingRetail

The Association of Convenience Stores (ACS) has launched an extended version of its Selling Vapes Responsibly guide to support retailers with the gradual move away from disposable vapes ahead of a ban on the products from 1 June 2025.

Retail 78
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Auction of struggling San Francisco Centre mall postponed

RetailDive

The property, previously anchored by a Nordstrom flagship that left last year and now more than $625 million in default, was set to be sold Thursday.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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How to Audit HTML Headings on Any Page

Practical eCommerce

H1, H2, and H3 headings are among the most important SEO elements on a page. Here are tools to identify, audit, compare, and more. The post How to Audit HTML Headings on Any Page appeared first on Practical Ecommerce.

SEO 74
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McDonald’s New Holiday Toys Encourage Spirit of Giving

RetailWire

McDonald's has dropped a new holiday toy that encourages the spirit of giving among children.

Toys 102
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Qurate’s new strategy banks on streaming, social media platforms

RetailDive

The owner of QVC and HSN is rebranding to QVC Group as it aims for $1.5 billion in revenue from those channels within three years.

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B&Q Introduces Electric HGVs to Drive Sustainable Home Deliveries

365 Retail

B&Q has announced the integration of two electric HGVs (heavy-goods vehicles) into its home delivery fleet, with a third set to join in early 2025. This initiative is a significant milestone in the retailer’s commitment to sustainable home deliveries and reducing environmental impact. Plans are also in place to add smaller electric vans for local deliveries in the new year.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Retailers confront trust issues as generative AI becomes commonplace

RetailDive

Generative AI can win over reluctant shoppers by offering personalization or help with finding deals, experts say.

Retail 85
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Levi’s® Launches Innovative Alexa-Enabled Jeans Fit Guide

365 Retail

Levi Strauss & Co. is bolstering its direct-to-consumer-first focus by reimagining the online shopping experience through the holiday season, with the newly launched Levi’s® Jeans Fit Guide, available on Alexa. The innovative feature – exclusive to Germany from now until the end of December – is an interactive voice-driven questionnaire, which helps customers select the right fit and style of jeans, without the need of trying them on.

Fashion 67
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Target Extends Store Hours for the Holiday Season

RetailWire

Target is extending its store hours for the holidays, giving customers more time to shop.

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Snappy Shopper links up with another online food ordering specialist

TalkingRetail

Grocery home-delivery service Snappy Shopper has linked up with Foodhub in a move it says will help convenience stores reach more customers. Snappy Shopper’s link-up with Foodhub means customers can now access convenience stores through Snappy Shopper on the Foodhub take-away food platform.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Dune London Reopens Renovated Flagship Store at Westfield White City

365 Retail

Dune London has officially reopened its newly renovated store at Westfield White City , unveiling an elevated flagship concept that promises a more engaging and immersive shopping experience. The 101 sqm space showcases the latest in-store design from Dune London’s creative and store development teams, blending luxurious aesthetics with functional enhancements.

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Lowe’s Insider Shares How To Score Free $150 Bucket of Merch for Black Friday in Viral Video

RetailWire

Lowe's has seen its free $150 mystery bucket go viral on TikTok.

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Three stores shut down after illegal vape and tobacco finds

TalkingRetail

Lincolnshire police confiscated 15,000 illegal vapes and cigarettes in Gainsborough last week in a joint operation with trading standards officers.

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Thanksgiving Travel Surge: Brace for Record-Breaking Crowds This Year

RetailWire

Organizations and airlines are expecting a significant uptick in Thanksgiving travel.

Travel 85
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.