Forrester eCommerce

JUNE 3, 2024

The future of human-machine interaction (HMI) will be drastically more humanlike in six ways — creative, conversational, perceptive, embodied, physical, and personified — as a result of six emerging technologies: generative AI, language AI, adaptive AI, somatic interfaces, spatial interfaces, and virtual people, respectively. But these technologies are still immature, and the road ahead is fraught with challenges.

Technology 482

Technology Other Customer Experience Customer 482

Retail TouchPoints

JUNE 3, 2024

Tasty snacks are non-negotiable for any successful sports-themed gathering. Six-foot subs, chips and chicken wings are staples; in fact, among the 39% of consumers who planned to participate in March Madness watch parties, half gravitated to these types of salty snacks — but 39% planned to indulge in candy and chocolate, according to Hershey ’s Consumer Insights team.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Forrester eCommerce

JUNE 3, 2024

Cybersecurity breaches continued to rise in 2023. Learn the eight most common incident types and get four key takeaways from our new report.

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454

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change.

Payment Services 279

Payment Services Supplies Management Improvements 279

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

JUNE 3, 2024

Digital buying and self-service are everywhere. In all buying stages, B2B buyers use tools to complete tasks and purchases on their own. Reassuringly, they still value interactions with sales reps and product experts.

B2B 273

B2B Marketing 273

Retail TouchPoints

JUNE 3, 2024

JD Sports will implement the AI Search solution from Algolia as it seeks to modernize its online presence and stores based on an omnichannel, composable approach. Adoption of the solution complements the retailer’s rebranding as simply JD. In addition to enhancing JD’s ecommerce experience, the Algolia solution will provide the retailer with global AI search and revenue analytics, unlocking a new set of analytics and data for the business.

Omnichannel 274

Omnichannel Technology eCommerce Channel 274

Retail TouchPoints

JUNE 3, 2024

Households in the greater Philadelphia area as well as Boston, Detroit, Minneapolis and San Bernardino, Calif. will now have access to Walmart InHome, the retailer’s top-shelf delivery service. The expansion brings InHome — which launched in October 2019 in three markets — to more than 50 markets covering 45 million homes. As its name suggests, InHome gives Walmart associates a one-time access code to unlock the customer’s door or garage for in-home delivery.

Marketing 264

Marketing Customer Fulfillment 264

Forrester eCommerce

JUNE 3, 2024

Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.

Banking 243

Banking Customer Experience Customer Financial Services 243

Retail TouchPoints

JUNE 3, 2024

As consumers become increasingly proactive and sophisticated when it comes to their health, they are more interested in purchasing wearable technology than ever before. Thanks to minimally invasive wearable accessories, people can keep a close eye on every aspect of their health, including sleep optimization, heart rate, oxygenation, and more. However, monitoring only goes so far.

Clothing 264

Clothing Electronics Fashion Consumer 264

Forrester eCommerce

JUNE 3, 2024

AI is disrupting the marketing function. That’s why it makes sense for the CMO to be a leading voice and connector in AI.

Marketing 243

Marketing B2C Customer 243

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JUNE 3, 2024

Fast fashion platform Shein is expanding its resale program to Europe and the UK after debuting the peer-to-peer exchange in the U.S. in October 2022. The Shein Exchange resale platform allows users to easily buy and sell previously owned Shein products within the Shein app. The program’s expansion into Europe will roll out in phases, beginning in France — which has, coincidentally, been one of the most proactive countries fighting the impact of fast fashion with legislation and regulation.

Fashion 263

Fashion Customer Marketing Mobile 263

365 Retail

JUNE 3, 2024

Evri , the UK’s largest dedicated parcel delivery company, has announced a £1 million investment in its artificial intelligence (AI) strategy to improve customer service and streamline parcel delivery operations. The investment aims to leverage AI for smarter data usage, enhanced parcel security, and optimised workforce productivity. Future plans include exploring augmented reality headsets for couriers.

Operations 109

Operations Improvements Technology Events 109

Practical eCommerce

JUNE 3, 2024

For years Google denied using clicks on organic listings in its ranking algorithm. Recent revelations show otherwise. The post Yes, Clicks and Engagement Impact SEO appeared first on Practical Ecommerce.

SEO 105

SEO eCommerce 105

RetailWire

JUNE 3, 2024

Nearly three months after the FDA recalled six brands of ground cinnamon, the New York State Department of Agriculture has issued a warning regarding another brand of cinnamon: Badia Spices.

Consumer 98

Consumer 98

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

TalkingRetail

JUNE 3, 2024

JTI is rolling out its Ploom X Advanced heated tobacco device to independent and symbol group retailers in Sheffield and Glasgow. The device is already available in key multiple grocers across the UK, as well as convenience and vape retailers in London.

Retail 98

Retail 98

SheerID

JUNE 3, 2024

SheerID Appoints Stephanie Copeland Weber as CEO, Co-Founder Jake Weatherly Transitions to Board Director and Strategic Advisor

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97

RetailDive

JUNE 3, 2024

Muhammad Umair, who joined as a board member in February when Mithaq Capital bought a majority stake in the company, will serve as interim chief.

114

114

365 Retail

JUNE 3, 2024

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that technical athletic apparel brand, lululemon , has officially launched its upsized store on Long Acre within The Yards, Covent Garden. Opening its doors in a new, prominent corner unit on Long Acre, the new store is a 130% upsize for lululemon at 8,330 sq ft, marking a significant investment from the leading international brand and a strong vote of confidence in The Yards.

Accessories 62

Accessories Workshop Apparel Outdoor 62

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

JUNE 3, 2024

The retailer’s service will reach an additional 10 million households with its expansion in urban markets of California, Minnesota and other states.

Other 102

Other Marketing Retail 102

365 Retail

JUNE 3, 2024

WIT Fitness, the specialist training brand acquired by Frasers Group in January 2024, has announced the return of its original founders, Sam Kitching and Daniel Williams. The founders will lead WIT in partnership with Frasers Group, aiming to revitalise the brand and reconnect with the fitness community ahead of its planned relaunch this summer to mark its 10-year anniversary.

Events 62

Events Fulfillment Consumer Beauty and Health 62

RetailDive

JUNE 3, 2024

After reporting that theft in its supply and transportation networks hurt Q1 margins, the retailer promoted Alexis DePree to chief operating officer.

Supplies 104

Supplies Operations Retail 104

365 Retail

JUNE 3, 2024

Majestic , the UK’s largest specialist wine retailer, has announced a partnership with on-demand courier specialist Gophr to enhance delivery services for its retail and on-trade customers during a bustling summer of sport. The nationwide partnership with Gophr, successfully trialled in regions including London, Carlisle, Shrewsbury, and Yeovil, will enable customers to benefit from rapid same-day deliveries.

Events 62

Events Operations Fulfillment Supplies 62

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailDive

JUNE 3, 2024

The hire is part of holding company VF Corp.’s transformation plan for the struggling brand.

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365 Retail

JUNE 3, 2024

White Stuff today announced the expansion of its partnership with M&S by opening in 10 additional M&S stores throughout the UK this season. This latest expansion will bring the total number of White Stuff locations within M&S stores to 20. Each of these new locations will be meticulously curated to present M&S customers with the best of White Stuff’s seasonal collections, including its newest early summer edit.

Multi-channel 62

Multi-channel Clothing Presentation Events 62

RetailDive

JUNE 3, 2024

The retailer limited instances of shipments originating from out-of-market areas and multiple deliveries per order in Q1.

Marketing 102

Marketing Retail 102

365 Retail

JUNE 3, 2024

Henderson Park , the international private equity real estate firm, and Eurofund Group , a leading pan-European real estate investment and development company, have announced that international clothing retailer, Zara , will upsize to a new unit at Silverburn in Glasgow. The upcoming store, located in the former Debenhams unit, will be one of Zara’s largest in Scotland.

Leisure 62

Leisure Food and Beverages Fashion Clothing 62

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailDive

JUNE 3, 2024

The REIT, known for its outlet centers, continues to diversify its portfolio and tenant base.

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365 Retail

JUNE 3, 2024

Fenty is set to expand its luxury retailer footprint by launching its complete range of Fenty Beauty, Fenty Skin, and Fenty Fragrance in Selfridges Beauty Halls across the UK. This marks the first time the full collection will be available in Selfridges stores, aligning perfectly with the summer season. Timed ideally for the sunny months, Fenty Beauty is introducing its new product, SOFT’LIT Naturally Luminous Longwear Foundation.

Events 62

Events Beauty and Health Management Consumer 62

RetailDive

JUNE 3, 2024

The company, which says it releases hundreds of new styles per week, is testing the New York City market as one of a series of planned pop-ups.

Marketing 94

Marketing 94

RetailWire

JUNE 3, 2024

It is not clear where the cucumbers were tainted with salmonella.

Food and Beverages 98

Food and Beverages 98

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion