Retail TouchPoints
JANUARY 7, 2025
With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.
Forrester eCommerce
JANUARY 7, 2025
Preventing waste and abuse has long eclipsed innovation as a focus for the US government. Despite this, innovation is still happening. In fact, the US government doesnt have an innovation problem: it has an adoption problem.
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Retail TouchPoints
JANUARY 7, 2025
If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Moreover, what they find valuable from a retail or product perspective can depend both on the product category or their mindset at a specific point of time. The bottom line: the value definition is highly nuanced and contextual to each individual person.
Salsify
JANUARY 7, 2025
If a picture is worth a thousand words, a video is worth a million. Video offers a vivid, 3D experience that 2D photos cant always achieve. Product videos, in particular, are much better at highlighting the value-add for shoppers especially for those who cant get a (literal) feel for an online product.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail TouchPoints
JANUARY 7, 2025
Ulta Beauty CEO Dave Kimbell will retire as CEO after 11 years with the company. Kecia Steelman, current President and COO, has been named as his successor, effective immediately. Steelman will now serve as President and CEO as well as joining the beauty retailers board, with Kimbell staying on in an advisory role through June 28, 2025. Kimbell became CEO of Ulta Beauty in 2021 after serving in executive roles with the company since 2014.
RetailDive
JANUARY 7, 2025
The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
Practical eCommerce
JANUARY 7, 2025
Today's AI-driven project management and productivity platforms automate tasks, schedules, and workflows. The post AI Apps to Get Things Done in 2025 appeared first on Practical Ecommerce.
Retail TouchPoints
JANUARY 7, 2025
Carters will kick off the search for a new leader following the retirement of Michael Casey, who has held the Chairman and CEO titles at the childrens apparel brand for the past 15 years, capping off his three- decade-plus career with the company. The retailer has appointed Richard Westenberger as interim CEO in addition to his responsibilities as Senior EVP, CFO and COO.
Forrester eCommerce
JANUARY 7, 2025
In the vast sea of digital routes to market, e-commerce stands as a beacon of modern B2B commerce, yet navigating this realm with outdated metrics is akin to venturing into battle blindfolded.
Retail TouchPoints
JANUARY 7, 2025
Commerce media company Fluent has added a varied roster of brands to its retail media network, including Fanatics, Forever 21, Belk, Bealls Florida, Hammacher Schlemmer , ticketing platform Vivid Seats and Barnes & Noble College. Through the integration, these brands will now feature non-endemic advertising across their sites and mobile apps. Fluents first-party identity graph and AI-driven algorithms help to ensure ad relevance, allowing partner companies to enhance the customer experience
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
RetailDive
JANUARY 7, 2025
Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.
Retail TouchPoints
JANUARY 7, 2025
Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband. That was the inspiration for Haleon s holiday season NYC pop-up in the East Village, which distributed an exclusive Haleon Curbside Cover-Up tote bag equipped with secret compartments to hide stealth items and show only the essentials that were purchased.
Forrester eCommerce
JANUARY 7, 2025
This morning, Meta announced a “pull back” in its content moderation policies, just in time for a new administration to enter the White House.
Fabric Blog
JANUARY 7, 2025
fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
RetailDive
JANUARY 7, 2025
The multi-year partnership will allow people to order groceries from the screens of select Samsung refrigerators.
Practical eCommerce
JANUARY 7, 2025
Google's ad platform has evolved, and so has bidding on competitor keywords. The post Ad Strategies for Competitor Keywords appeared first on Practical Ecommerce.
RetailDive
JANUARY 7, 2025
The move was “a natural next step for Fine’ry,” according to Nadia Khan, senior vice president of brand marketing at parent company Maesa.
RetailWire
JANUARY 7, 2025
Meta has announced the end of fact checkers, to be replaced with Community Notes.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
RetailDive
JANUARY 7, 2025
Disruptor shop Mischief is tasked with developing a new creative platform and delivering bold marketing for the department store chain.
TalkingRetail
JANUARY 7, 2025
Nisa has announced the appointment of Paul Webster as head of partnerships. Joining from leading global food and beverage company, Pepsico, Websters appointment is described by Nisa pivotal as it looks to develop deeper, more valuable relationships, to drive its corporate partnerships to new heights.
RetailDive
JANUARY 7, 2025
“Food Hive” locations can feature cashless payment options and an assortment of goods from local businesses.
365 Retail
JANUARY 7, 2025
Despite Gen Z often being stereotyped as the TikTok generation, Millennials now outshop their younger consumer counterparts across TikTok, Instagram and Facebook, according to the latest research by the Retail Technology Show (RTS). Original research of over 1,000 shoppers by RTS showed that on average Millennials made 21 purchases on TikTok in the last 12months compared to the 20 items bought on the social platform by Gen Zers.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
RetailDive
JANUARY 7, 2025
Both retailers and consumers used AI to enhance shopping experiences. But consumers have also returned 28% more merchandise than last year, according to Salesforce.
RetailWire
JANUARY 7, 2025
Getty Images and Shutterstock announce a planned merger worth $3.7 billion.
RetailDive
JANUARY 7, 2025
Darren McKoy said he was ready to embrace new opportunities and creative challenges, and the footwear company hasn’t named a replacement.
RetailWire
JANUARY 7, 2025
KFC fans rejoice! Nashville Hot Sauce returns to its famous bowls.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
RetailDive
JANUARY 7, 2025
Chief Marketing Officer Andrew Katz explains how a new multimillion-dollar campaign is part of the brand’s efforts as the “big guys” enter the nonalcoholic beer category.
RetailWire
JANUARY 7, 2025
Subway has found a way to make 2025 even better for its customers by introducing its new Meal of the Day.
RetailDive
JANUARY 7, 2025
Michael Casey will step down after 15 years in the top spot, while Chief Financial and Operating Officer Richard Westenberger will lead in the interim.
TalkingRetail
JANUARY 7, 2025
Pladis has added McVities Gold Billions Chocolate & Hazelnut to its range. This launch builds on the phenomenal success of multi-award-winning McVities Gold Billions, which had grown to be a 5m brand only 18 months after launch.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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