Thu.Apr 03, 2025

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Lost or Damaged DHL Shipments? Here’s How to Claim Your Refund

lateshipment

Every e-commerce business relies on shipping carriers like DHL to deliver a seamless customer experience. But despite the best logistics and safeguards, things don’t always go as planned. Packages get damaged, and shipments might go missing, and suddenly, you’re dealing with frustrated customers and revenue losses. When this happens, you might assume the loss is yours to absorb.

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OCBC’s Journey To Becoming A Generative AI Pioneer

Forrester eCommerce

OCBC has emerged as a leader in enterprise AI adoption, seamlessly integrating generative AI across its operations. I recently spoke with Donald MacDonald, Head of OCBC’s Group Data Office, about the bank’s AI journey. Q: Donald, OCBC’s success with AI seems to stem from a long-term vision rather than a sudden pivot.

Banking 344
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Target Launches 300-Piece Limited-Time Kate Spade Collection

Retail TouchPoints

Target has partnered with Kate Spade New York to create an extensive limited-time collection of more than 300 fashion, home and entertaining products. Launching April 12, more than half the collection will be priced at $15 or less, with prices starting at $5. The Kate Spade New York x Target collection includes womens, kids and baby apparel with extended sizing and adaptive styles, handbags, home accessories and party essentials like dcor, stationery and more.

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Don’t Leave Consumers Behind In Your Agentic AI Journey

Forrester eCommerce

Generative AI was so two years ago. Now, businesses are all about agentic AI (not to be confused with AI agents), channeling the brouhaha of ChatGPT in 2023. But where is the consumer in all this? While businesses are moving to experiment and learn more about agentic AI, consumers are not.

Consumer 259
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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QVC Reframes Itself as a ‘Live Social Shopping Company,’ Plans 24/7 Livestreams on TikTok

Retail TouchPoints

QVC is working hard to revamp its image while staying true to its roots. Late last year the company changed its name from Qurate Retail Group to QVC Group , bringing its biggest brand to the forefront. Now QVC wants to shed its TV roots and become known instead as a live social shopping company, and its first big move is a new deal with TikTok Shop that will see the OG home shopping network host 24/7 live shopping streams on TikTok that viewers can join via the app any time, day or night.

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So There Won’t Be A Wiz IPO; What Does That Mean For Cyber IPOs In 2025?

Forrester eCommerce

Last weeks mega deal of Google acquiring CNAPP provider Wiz for $32B has some lamenting the future of IPOs in the cybersecurity space.

More Trending

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In Light Of New Tariffs, Focus On Digitizing And Diversifying Your Supply Chain

Forrester eCommerce

Events such as COVID-19 and the Russo-Ukrainian War demonstrate that the location of manufacturing greatly impacts national security, highlighting that companies need to diversify their supply chains to maintain an optimal balance between cost and flexibility.

Supplies 243
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Small Business, Big Ideas: Amid Historic Disruption in Off-Price, This Family-Owned Overstock Wholesaler is Reinventing the Game

Retail TouchPoints

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Norman Nardick, Founder of The Bazaar and grandfather of current CEO Bradley Nardick. Back in 1960, before terms like off-price and closeout were commonplace, decorated World War II veteran Norman Nardick was working for a catalog company offloading its out-of-season merchandise.

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How Digital Founders Can Build Authentic Personal Brands with Rachel Gogos

FastSpring

Your personal brand is more than a polished LinkedIn profile its how you stand out, connect with customers, and build long-term credibility as a founder or executive. But how do you create an authentic personal brand that actually works? In this episode of Growth Stage, we talk with Rachel Gogos Founder and CEO of brandID about her Soul ID framework and how digital business leaders can craft a brand that reflects who they truly are, while supporting their business goals.

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Tom Brady’s Sports Collectibles Retailer to Open Flagship at American Dream

Retail TouchPoints

CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., next to MetLife Stadium, home field for the NFLs Jets and Giants. The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. Bringing CardVault by Tom Brady to American Dream, just steps from MetLife Stadium home to countless iconic moments in sports is a significant milestone for us, said Ed Kane, Co-

Hobbies 147
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Q2 2025 Ecommerce Report: Consumer Research, Expert Insights | Salsify

Salsify

The second quarter (Q2) lends itself to summer (Q3) promotional planning and half-yearly goal adjustments. Temperatures near you are likely heating up (hopefully within reason), and impending sales events can only be described as sizzling.

Consumer 137
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Does Your E-com Tech Stack Have A Clean Bill of Health?

Retail TouchPoints

Running an online retail business should be about growth, innovation and seamless customer experiences not about juggling countless tools and integrations. Yet, in 2024 alone, large enterprises lost an average of $104 million due to underutilized technology, disjointed strategies, and low adoption rates. So its no surprise many retailers find themselves tangled in a complex web of disconnected systems that, instead of creating efficiencies, end up causing friction.

eCommerce 147
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£100,000 worth of hidden illegal tobacco and vapes seized in Lincolnshire shop raids

TalkingRetail

More than 90,000 cigarettes, 20 kilograms of tobacco and 4800 illegal vapes were seized by the North East Lincolnshire Councils Trading Standards team during a partnership operation.

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For Kelly Cook, Leading David’s Bridal is a ‘Dream Come True’

Retail TouchPoints

Davids Bridal is in the business of dream-making, according to new CEO Kelly Cook, and in this video she explains why leading the retailer represents a dream come true for her. She shares her vision for the company, including its asset-light Aisles to Algorithms growth strategy and the recent launch of its Pearl Media Network. Cook has big ambitions for Davids Bridal: Instead of us being dominant in a $4 billion wedding dress industry, now we want to become dominant in a $64 billion wedding indu

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Luciditi announces update to smart wallet app ahead of UK legislation changes

TalkingRetail

UK digital identity provider Luciditi has announced a significant update to its Smart Wallet app, making digital identities more accessible for consumers both online and in person.

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NRF expects ‘slower trajectory for consumer spending’ in 2025 as tariffs fuel uncertainty, inflation fears

RetailDive

Retail sales could grow 3.7% at best — or well under 3% — as many consumers reach the limits of their spending power, the trade group said.

Consumer 121
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Post offices accepting Myanmar Earthquake Appeal donations from the public

TalkingRetail

Members of the public will be able to donate to the Myanmar Earthquake Appeal at any of Post Offices 11,500 branches and Payzone counters across the UK.

Retail 52
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Junior’s Debuts Deep-Fried Cheesecake With Loaded Toppings

RetailWire

Junior's deep-fried cheesecake is the newest item on the beloved bakery's menu.

Retail 93
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Co-op reports huge profit rise and Nisa market share hold against challenges

TalkingRetail

Co-op released its finanical results today (3 April) showing a significant increase in group profit and further reductions in group net debt. Profit before tax is up by 133m to 161m (2023: 28m) and Membership growth is up 22% to 6.

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Using.Edu Email Addresses to Verify Students? Time to Reconsider

SheerID

If you need to verify students, theres a lot more to it than simply collecting university email addresses.

Blog 78
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Trivento launches new advertising campaign

TalkingRetail

Argentine wine brand Trivento has launched a new European advertising campaign, Savour the Sobremesa. The title relates to a long-held ritual in Argentina for lingering at the table at the end of a meal, exchanging stories and good wine.

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Birkenstock debuts 10th US location

RetailDive

Located in Nashville, Tennessee, the store is part of an effort to expand the brand’s fleet both stateside and abroad as it pushes forward its DTC strategy.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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New Daymer Bay Mocktails formats for off-trade

TalkingRetail

Sunmagic Juices has launched a four-pack multipack range of its Daymer Bay Mocktails to wholesalers and retailers, following the ranges successful 2023 on-trade launch. The Daymer Bay Mocktail multi-packs comes in three varieties, Classic Mojito, Passion Fruit Martini and Strawberry Daquiri.

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QVC to stream on TikTok 24/7

RetailDive

As it undergoes a larger turnaround, QVC Group is going all in on TikTok Shop two years after the feature launched.

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Simply Fresh set to open new stores

TalkingRetail

New Simply Fresh stores are due to be launched in the near future, bringing fresh, local, and convenient shopping to even more communities, the retailer announced on social media.

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New Ecommerce Tools: April 3, 2025

Practical eCommerce

This week's digest covers developments from Perplexity, Shopify, Amazon, Commercetools, UPS, Veho, Pipe17, Chord Commerce, and more. The post New Ecommerce Tools: April 3, 2025 appeared first on Practical Ecommerce.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Grace Foods launches PMP for Say Aloe

TalkingRetail

Grace Foods Say Aloe drinks range has been released in price marked packs (PMPs) at 1.15 for three flavours - Original, Strawberry and Mango in 500ml bottles. The PMPs will be available at convenience stores across the country.

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Kohl’s tech chief exits amid broader leadership change

RetailDive

Chief Technology and Digital Officer Siobhán Mc Feeney departed the retailer Wednesday, according to a securities filing.

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STG UK delivers three fresh flavours for its XQS range

TalkingRetail

Scandinavian Tobacco Group UK (STG UK) has added three new flavours to its XQS nicotine pouch portfolio. Raspberry Blackcurrant, Strawberry Kiwi and Berrynana Twist are the latest arrivals, all of which are available to retailers from this month (April) with an RRP of 5.50.

Retail 52
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Kroger Expands Private Label With Trendy New Offerings

RetailWire

Kroger is introducing five new Our Brands products to all of its stores nationwide.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.