Wed.Mar 26, 2025

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AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys

Retail TouchPoints

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.

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European Tech Spend Grows 5% in 2025 To Reach €1.4 Trillion

Forrester eCommerce

In 2025, European technology spending will see a significant uptick of 5% to reach a monumental 1.4 trillion. Find out which sectors and categories will drive the growth in this preview of our annual European tech market forecast.

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How Localization is Helping CVS Position Itself as the Modern General Store

Retail TouchPoints

CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. Visualization of CVS’s store footprint across the country; the darker the red, the more dense the store penetration.

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How Upsellit Maximizes Revenue for Consumer Electronics Brands

UpSellIt

The consumer electronics category quite literally powers a wide variety of sectors, from communication and entertainment, to education, healthcare, and security. And not only is the consumer electronics category spanning outward, but it is also growing upwards as well. In fact, it is projected that the market will experience an annual growth rate of 2.90% from 2025 to 2029 Upsellit works with each and every one of these sectors, including some of the webs biggest consumer electronics brands.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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FedEx Launches Returns Service with 3,000 Dropoff Locations

Retail TouchPoints

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. When the program, powered by Blue Yonder , officially begins this summer, it will route returned items through a reverse logistics facility for optimal recovery, helping retailers ensure accuracy and speed and potentially reducing waste.

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Video: Why the Best Time to Plan a D2C Web Shop Is When You Start Building the Game

FastSpring

FastSpring was recently a sponsor at Pocket Gamer Connects London, a premier event in the global gaming industry, and FastSpring Head of Gaming Chip Thurston represented FastSpring at an awesome session about D2C monetization. As a bonus, event organizers caught Chip out and about on the floor of the show and asked him, What should you do if building a new game today?

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Holland & Barrett Unveils First H&B Experience Store in Cardiff

365 Retail

Holland & Barrett has officially opened its first-ever H&B Experience Store in Cardiff, marking a significant step in its 70 million retail transformation strategy. The new 3,710 sq.ft store, situated on Queen Streetrecognised as the UKs best high street – opened on Thursday 20 March and is the retailers largest outlet to date. Designed in partnership with Syn , a creative agency specialising in experiential retail, the Cardiff store introduces a range of brand-first offerings aime

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Carter’s Taps Vans Exec to Support Growth Goals

Retail TouchPoints

Carters has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans , will take the top leadership spot, as well as a board seat, starting April 3, 2025. Palladini brings more than 30 years of senior leadership experience to the baby and child apparel retailer. In his time at Vans , a division of VF Corporation, he more than doubled global revenue to over $4.2 billion in less than six years.

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Liverpool FC Files Plans to Expand and Refurbish Flagship Anfield Retail Store

365 Retail

Liverpool Football Club has submitted a planning application to Liverpool City Council to expand and refurbish its flagship retail store, located outside Anfield Stadium. The proposed plans could see the store size increase by just under 4000 square feet as we extend the mezzanine floor and revamp the store ahead of the 2025/26 season. The current 20,000 square foot Anfield Retail store was purpose built in 2017 as part of the Main Stand expansion work.

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Kroger Countersuit Blames Albertsons for Merger’s Failure

Retail TouchPoints

Aftershocks from the failed Kroger – Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024 , a move that was promptly followed by Albertsons suing Kroger in the Delaware Court of Chancery, claiming Kroger had failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Mastering the Bullish Engulfing Pattern: A Trader’s Guide to Profiting from Market Reversals

365 Retail

The bullish engulfing pattern is a pivotal tool for traders aiming to capture upward market movements. This candlestick formation signifies potential trend reversals, offering clear entry points for long positions. Understanding how to identify, trade, and contextualize this pattern within the broader market environment can significantly boost a trader’s success.

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Advance Auto Parts Plans 30 New Stores in 2025, Promises More Expansion

Retail TouchPoints

Advance Auto Parts will open 30 new U.S. stores this year, moving toward a goal of adding at least 100 new locations through 2027. The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode. The new locations will include the auto parts retailers larger-footprint market hub stores , which debuted in June 2022 with a 45,000-square-foot locat

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Why is the K-Beauty Market Booming?

365 Retail

The global K-beauty market is experiencing a significant resurgence. This renewed interest stems from strategic pricing, accessible innovation, and a shift in consumer behaviour post-pandemic. South Korea has long been recognised as a beauty innovator. Still, its influence is again expanding as global consumers look for effective, affordable skincare products that reflect evolving values and routines.

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90% surge in searches for business rates support ahead of April tax changes

TalkingRetail

New research by Vail Williams reveals a 90% year-on-year surge in the number of Google searches from retail businesses with property seeking help with minimising or understanding their new business rates liabilities.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Hollister to Open New Store at Silverburn

365 Retail

Hollister has been confirmed as the newest addition to the tenant line-up at Silverburn, Glasgows prominent retail destination. The announcement follows a deal secured by the centres owner, Henderson Park , and managing agent Eurofund Group , as they continue to build a strong portfolio of international fashion brands at the site. Scheduled to open by summer 2025, the new Hollister store will be located adjacent to Polestar, enhancing Silverburns fashion-focused offering.

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Retail industry responds to chancellor’s Spring Statement

TalkingRetail

Retail industry bodies have reacted to the chancellor's Spring Statement, with thoughts on what impact, if any, it will have on the sector following measures set out in the Autumn Budget.

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Global Tech Leaders Unite to Showcase the Future of In-Store Retail Media at Retail Technology Show 2025

365 Retail

Four global technology leaders – LED Studio , Aura Futures, Advertima and NowSignage – are coming together at the Retail Technology Show 2025 to showcase the next evolution of in-store Retail Media Networks. Visitors to Stand B60 will experience interactive demonstrations revealing how these networks transform traditional retail spaces into intelligent, data-driven media environments that create immersive customer experiences while unlocking new revenue streams for retailers and bran

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Inflation figures show slight easing of pressure in the short term

TalkingRetail

The latest CPI inflation figures show headline inflation falling to 2.8% and food inflation remaining unchanged at 3.3%. Alcohol and tobacco rose from 4.9% to 5.7%. CPI rose by 0.4% in February 2025, compared with a rise of 0.6% in February 2024.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Dollar Tree sells Family Dollar for $1B

RetailDive

A sale to private equity comes 10 years after Dollar Tree acquired its rival for $8.5 billion, a decade when the business has mostly dragged down results.

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Carlsberg Britvic launches new Pepsi flavours

TalkingRetail

Carlsberg Britvic has launched new Strawberries N Cream and Cream Soda flavoured Pepsi designed to give retailers the chance to recruit younger shoppers to the cola category.

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Vitamin Shoppe debuts ‘Hometown’ store concept

RetailDive

The shop-in-shops, which are in markets like Los Angeles and Houston, feature brands with local connections.

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World of Sweets partners with Our Dementia Choir

TalkingRetail

The confectionery distributor World of Sweets has teamed up with Vicky McClures Our Dementia Choir to provide vital funding.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Top Ecommerce Blogs Are More Than Blogs

Practical eCommerce

The best blogs do more than drive traffic they fuel other marketing campaigns. The post Top Ecommerce Blogs Are More Than Blogs appeared first on Practical Ecommerce.

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Report highlights contributions of Welsh c-stores to communities

TalkingRetail

The Association of Convenience Stores (ACS) has launched its 2025 Welsh Local Shop Report, celebrating the key contributions that Welsh convenience stores make to their communities.

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GameStop To Continue Store Closures, Invest in Bitcoin as Stock Price Trends Upward

RetailWire

GameStop is set to close more stores and invest in Bitcoin.

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Walkers Snacks launches on-pack A Minecraft Movie promotion

TalkingRetail

Walkers Snacks has teamed-up with Warner Brothers to celebrate the release of the new A Minecraft Movie to launch an on-pack promotion. The promotion will also feature limited-edition A Minecraft Movie-themed packaging across its Wotsits, Quavers and Monster Munch brands.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Amazon building robotics fulfillment center in North Carolina

RetailDive

The facility will contain more than 3 million square feet of floor space and support the company’s efforts to cut costs and improve production.

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Snack producer Warp rebrands as Proper Snacks

TalkingRetail

Snack maker Warp has rebranded as Proper Snacks to encompass both Proper and Eat Real brands. Proper produces Proper Popcorn and Proper chips, while Eat Real is an established free-from snack brand and pioneer in plant-based innovation.

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J.C. Penney embraces social-first marketing with VaynerMedia hire

RetailDive

The department store chain will take advantage of services like a social influencer seeding offering intended to boost relevance.

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Coty Sells Stake in Kim Kardashian Beauty Brand SKKN to SKIMS

RetailWire

SKIMS will now be the umbrella company for all of Kim Kardashian's brands.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.