Tue.Nov 21, 2023

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When Customers Aren’t Holiday Shopping, They’ll be Streaming

Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 trillion. The stakes have never been higher!

Customer 278
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Your Data Culture Is DOA

Forrester eCommerce

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights. Don't miss out on gaining a competitive advantage by revitalizing your data culture.

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GoodwillFinds Adds Returns Capability to Better Compete with Other Resale Platforms

Retail TouchPoints

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. GoodwillFinds customers can now purchase return assurance for any item, spanning every category on the site — from clothing and shoes to luxury and vintage items to electronics and housewares.

Other 264
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Forrester’s 2023 US Federal CX Index™ Reveals Uneven CX

Forrester eCommerce

(written with Daniel Portillo, senior research associate at Forrester) First, the good news: US federal customer experience (CX) remains steady amid an unprecedented two-year decline in average CX quality in the US private sector (link for Forrester client access only).

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Hoops Reality: Foot Locker Becomes NBA Official League Marketing Partner

Retail TouchPoints

As part of a recently signed multiyear agreement, Foot Locker has become an official National Basketball Association league marketing partner in the U.S., unlocking a multitude of brand-building benefits for the struggling retailer. The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels.

Marketing 264
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Holiday Magic Begins With Empowered Store Associates

Forrester eCommerce

As retailers enter their busiest period, leveraging store associate tools is a must. Read Forrester’s insights on how to maximize their potential this season.

Retail 435

More Trending

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Apple Sales And Profits Analysis For FY 2023 — Top 10 Insights

Forrester eCommerce

Here are Forrester's top 10 insights and analysis on Apple's FY2023. Read more to see our key takeaways from the company's latest reporting.

Consumer 418
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Walmart Aims to Streamline Sourcing with New Integrated Platform

Retail TouchPoints

Walmart is working with Bamboo Rose to develop and implement an enterprise sourcing platform (ESP) designed to bring together disparate systems and improve efficiencies with the retailer’s tens of thousands of suppliers around the world. The solution will support Walmart’s new global multicategory sourcing structure, which supports an EDLC (everyday low cost) operational model.

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Saying Goodbye To MQLs: A Parting That Is All Sweet And No Sorrow

Forrester eCommerce

Adopting the revenue waterfall for demand management brings many benefits, meaning parting with leads can be all sweet and no sorrow.

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Product Title Optimization Tips (With Winning Examples) | Salsify

Salsify

Your product titles are often the first thing a shopper sees, whether that’s in the search results or at the top of your product page. If the title doesn’t convey the right information quickly, you could lose a potential customer's interest — maybe forever.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Advertisers Will Take The Bait And Test TikTok Shop This Holiday Season

Forrester eCommerce

TikTok Shop will be a key player this holiday season. Discover how advertisers can get the most out of the new social commerce player.

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What to expect this Black Friday, Cyber Monday

RetailDive

Retail sales and seasonal budgets this year are expected to rise, but consumers anticipate buying fewer gifts with less bang for their buck.

Gifts 132
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3 AI-powered SERP Analyzers

Practical eCommerce

Google has long relied on AI for organic rankings. Now search optimizers are using it too. The post 3 AI-powered SERP Analyzers appeared first on Practical Ecommerce.

eCommerce 113
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Kohl’s CEO shifts focus back to stores: ‘The digital business is really what’s bringing us down’

RetailDive

The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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2023 Oregon Entrepreneurship Awards Winners Announced

SheerID

Oregon Entrepreneurs Network announced the winners in the 2023 OEN Entrepreneurship Awards at an evening awards with the theme “An Evening in Three Acts” on November 16, 2023. This year, OEN changed the format from a dinner to an awards ceremony reminiscent of the Oscars. The event took place at Portland Center Stage – The […] The post 2023 Oregon Entrepreneurship Awards Winners Announced appeared first on SheerID.

Events 88
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A Complete Guide to Mastering Keyword Research for Amazon Sellers

Algopix

In the dynamic and ever-evolving world of e-commerce, the strategic mastery of keyword research is not just a prerequisite for Amazon sellers; it’s the linchpin for unlocking enhanced product visibility, attracting potential customers, and ultimately propelling sales. This comprehensive guide aims not only to underscore the critical importance of keyword research for Amazon sellers but also to provide a thorough, step-by-step approach that will serve as a reliable compass in the vast ocean

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Holiday shoppers to spend an average $875 this season: NRF

RetailDive

While the apparel category has seen mixed results this year, it will be a popular gift choice, according to a new survey.

Apparel 121
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American Eagle Shares Plummet After Holiday Sales Forecast

RetailWire

American Eagle saw its share price drop roughly 17% on Tuesday, sparked by a holiday projection that failed to meet market expectations.

Marketing 105
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Best Buy sales fall 8% as electronics demand stumbles

RetailDive

The retailer lowered its guidance as a result of consumer uncertainty, but CEO Corie Barry said the sector should stabilize next year.

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Binance CEO Steps Down After $4 Billion DOJ Settlement

RetailWire

The founder of Binance has resigned from his CEO post and agreed to plead guilty to the DOJ's anti-money laundering charges.

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How to Schedule Ad Customizers for Google RSAs [2024]

CPC Strategy

It’s no wonder that responsive search ads have steadily grown in popularity in recent years. Through Google’s machine learning capabilities, RSAs provide a powerful way to automate the testing of multiple headlines and descriptions to ensure a closer match to user intent.

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Crate and Barrel debuts virtual store

RetailDive

The immersive experience, based on its new NYC flagship store, lets users take an interactive tour of eight rooms and request free services from design experts.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Southwest and American Airlines Strikes May Be Coming

RetailWire

American Airlines flight attendants have asked for permission to strike, and Southwest pilots may be next.

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Adore Me launches sustainability accelerator

RetailDive

The Victoria's Secret-owned lingerie brand is working with four startups on technology to lessen the impact of manufacturing processes.

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Pandora Elevates Business Planning and Merchandising Infrastructure

RIS News

Jewelry giant Pandora is investing in integrated business planning technology to enhance its global digital transformation initiatives.

Jewelry 87
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Snoop Dogg gives up smoke for Solo Stove campaign

RetailDive

A viral pledge assumed to be about pot usage turns out to be a teaser for a new campaign for the DTC company.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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How Retailers Can Cut Through the Noise This Holiday Season

SheerID

Attract holiday shoppers this season with live offers, gamification, and gated offers for exclusive consumer communities.

Retail 78
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Walgreens to close some stores for Thanksgiving, joining retail trend

RetailDive

The company’s decision was based in part on employee feedback, an executive said.

Retail 103
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Quality Street paper wrapers endorsed by John Barnes rap

TalkingRetail

Quality Street has partnered with footballer John Barnes to launch a rap video about recycling wrappers this festive season. Quality Street and footballing legend John Barnes, have teamed to create a rap music video to celebrate the brand’s recyclable paper wrappers. The Christmas-themed music video, ‘Street (W)rappers’ pairs production with cues from iconic rap videos.

Retail 59
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Australian Footwear Brand FRANKIE4 Opens First U.S. Flagship Store in Seattle

RIS News

Australian, podiatrist-founded women's footwear brand, FRANKIE4, has just opened its first permanent retail store at the Bellevue Collection, located outside of Seattle, WA., further amplifying a presence in North America.

Retail 52
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.