Omnisend

DECEMBER 1, 2023

Reading Time: 7 minutes I have a confession to make. I hate the word “retention.” As an email marketer, this is somewhat blasphemous to say. After all, it’s a hot topic in the DTC space. But to me, it always reeked of neediness. Can you “retain” your customers? If you beg hard enough, maybe they’ll pity you with a second purchase. Maybe not everyone sees it that way, but this is the vibe I get when I hear people geeking out over the “R” word.

eCommerce 97

eCommerce Marketing Social Media Improvements 97

Retail TouchPoints

DECEMBER 1, 2023

Our Editor’s Perspectives columns offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Remember the Black Fridays of yore? Frenzied masses lined up in the cold, then a stampeding rush to be the first to get at the discount TVs? Well, those days seem to be largely gone, and likely for the better — I don’t think anyone misses what was once an annual bodily injury count on the Saturday after Black Friday.

Games 289

Games Small Business Retail eCommerce Other 289

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Store Associate Enablement Vendor Landscape has published, and this blog breaks down how retailers can leverage these tools for their associates.

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Retail Customer Blog Technology 243

Retail TouchPoints

DECEMBER 1, 2023

Meta is ready to launch its Twitter/X -competitor Threads in Europe this month, The Wall Street Journal reports, citing people familiar with the matter. When Threads initially launched in July 2023 it was available in most global markets, but Meta held off on launching in Europe because of that region’s strict regulations around online services and data privacy.

Consumer 264

Consumer Marketing Social Media 264

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.

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Retail Consumer Customer Experience B2C 259

Retail TouchPoints

DECEMBER 1, 2023

7-Eleven will make a cash purchase of the 751- store 7-Eleven Australia chain for $1.71 billion Australian ( $1.1 billion U.S.). The retailer, a long-time licensee of 7-Eleven, is the country’s largest independent convenience store chain, employing more than 9,000 people across the corporate and franchise network. The transaction is expected to close during Q2 2024.

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Operations Management Customer Retail 264

Retail TouchPoints

DECEMBER 1, 2023

The era of cramped cubicles and solitary office spaces has faded into the past. In lieu of the monotonous buzz of fluorescent lights, a vibrant atmosphere of collaboration now extends far beyond the confines of traditional offices. In this modern age, talent knows no geographical bounds, spanning across time zones, cultures and continents. Distances between us are reduced to mere pixels on screens, and proximity is no longer the sole measure of productivity.

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Events Arts Management Information 264

Practical eCommerce

DECEMBER 1, 2023

Brio, Eric Steckling's male grooming company, was running smoothly. Then it acquired a teeth whitener. The post Beard-care Founder on Juggling Brands appeared first on Practical Ecommerce.

eCommerce 101

eCommerce 101

Retail TouchPoints

DECEMBER 1, 2023

Rite Aid plans to close an additional 31 stores across 12 states as part of its bankruptcy restructuring, multiple sources report. These closures join the 154 store closures that the pharmacy chain announced in October 2023. Despite these 31 additional stores, the total number of closures announced thus far is still significantly lower than the 400 to 500 stores originally predicted to be on the chopping block.

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Marketing 263

RetailWire

DECEMBER 1, 2023

Southwest Airlines, along with its pilots union, is nearing an agreement on a new contract that intends to increase salaries for over 11,000 pilots.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

DECEMBER 1, 2023

Walgreens has partnered with RxSense to create the Rx Savings Finder , providing shoppers with easier access to prescription discounts. Now available free to Walgreens customers nationwide, the tool finds free third-party discount cards for thousands of medications and offers customers transparent pricing before they reach the checkout counter. Patients can access the discount card prices by text message or email, which can be presented at a Walgreens pharmacy to be applied to the price of their

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Presentation Technology Customer Customer Experience 262

RetailDive

DECEMBER 1, 2023

Over 200 million consumers shopped on Thanksgiving Day through Cyber Monday, surpassing expectations by more than 18 million.

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Consumer 127

Retail TouchPoints

DECEMBER 1, 2023

VF Corp. , the parent of brands such as Vans , The North Face and Timberland , has laid off approximately 500 corporate employees across the organization. The news comes about one month after the company unveiled its “Project Reinvent” transformation , which was designed to alleviate pressure from an activist investor. “As part of VF’s new Reinvent strategy, and with the aim of improving operational efficiency, we have eliminated approximately 500 salaried positions across the company globally,”

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Shipping Costs Shipping Consumer Operations 147

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In a world where it’s increasingly difficult to distinguish reality from fantasy, people want to know what is true. They crave authenticity in their daily interactions, including their interactions with brands and retailers. Shoppers want a genuine connection with the brands they choose to support.

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Merchant Services Customer Loyalty Consumer Social Media 78

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Improvements

RIS News

DECEMBER 1, 2023

Check out 10 trends that are mostly based on emerging technologies that have risen in prominence over the last couple years and are likely to have an outsized impact in 2024.

Retail 91

Retail Technology 91

RetailDive

DECEMBER 1, 2023

After facing headwinds, including supply chain challenges, the brand is now conducting an expedited sale process through a bankruptcy alternative.

Supplies 115

Supplies 115

RIS News

DECEMBER 1, 2023

In a time where the sources of inventory supply seem to be growing, retailers face an increasingly complex challenge —delivering precise, real-time inventory data higher up the shopping funnel to meet the demands of today's omnichannel fulfillment la

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Omnichannel Consumer Fulfillment Supplies 88

RetailDive

DECEMBER 1, 2023

The home retailer is dropping prices on hundreds of products and delivering a $54.5 million bonus payout to some of its workers.

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Retail 108

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

DECEMBER 1, 2023

Ulta Beauty's shares experienced a significant boost in after-hours trading last Thursday, following its Q3 earnings call.

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RetailDive

DECEMBER 1, 2023

The retailer also announced two new executives, including a chief stores officer and a leader of extreme value sourcing.

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Retail 115

RetailWire

DECEMBER 1, 2023

See where your vehicle falls in Consumer Reports' survey of most reliable cars.

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Consumer Automotive 105

RetailDive

DECEMBER 1, 2023

Scott Settersten, who has held the role for more than a decade, will leave in April. Senior Vice President of Finance Paula Oyibo will replace him.

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

DECEMBER 1, 2023

Following Spar UK’s announcement this September that the symbol group had partnered with food redistribution charity FareShare to launch its ‘Giving One Million Meals’ campaign, a donation of £250,000 has now been made to the charity.

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Retail 64

RIS News

DECEMBER 1, 2023

IHL Sees Potential for $7.5 Billion in AI-Driven Business Gains Through 2029 — Will Macy's new CMO Take This On?

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RetailDive

DECEMBER 1, 2023

The pet retailer missed Q3 estimates, while the makeup brand could be at risk of closure by the UK government.

Retail 101

Retail 101

365 Retail

DECEMBER 1, 2023

Dolce & Gabbana Casa recently marked a significant milestone in its expansion by launching its first UK flagship store. Located at the distinguished 220 Brompton Road in Knightsbridge, this 3,400sq ft establishment is the brand’s inaugural standalone presence in London. This move follows the successful opening of two concept stores in Milan in 2022, showcasing the brand’s growing influence in the realm of luxury living.

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Fashion Events Management Other 62

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eCommerce

RetailDive

DECEMBER 1, 2023

The appointment comes as the retailer is weighing the best time to go public, after withdrawing an IPO earlier this year.

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Retail 95

365 Retail

DECEMBER 1, 2023

This week, the team from 365Retail was in Cannes for the annual MAPIC event, held from November 28 to 30 at the Palais des Festivals. The event, a key gathering for the retail, leisure, and hospitality industry, organised by Reed Exhibitions, was a hive of excitement and bustling activity. Showcasing the latest urban regeneration projects transforming cities globally, it covered major European cities as well as international projects from Saudi Arabia, Kuwait, India, Iraq, and Kyrgyzstan.

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Leisure Food and Beverages Retail Events 62

RetailWire

DECEMBER 1, 2023

Will Kraft NotMac&Cheese become a household staple?

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365 Retail

DECEMBER 1, 2023

Covent Garden’s Seven Dials area, managed by Shaftesbury Capital , has recently welcomed a diverse range of new retail brands to its portfolio. This development reflects the area’s continued attraction for both innovative independent brands and established names seeking to establish flagship stores. Among the new additions, Odd Muse and Missoma , both independent British brands, have launched their first permanent brick-and-mortar locations on Monmouth Street.

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Retail Gifts Presentation Events 62

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion