Practical eCommerce
DECEMBER 27, 2023
Two separate surveys of U.S. ecommerce shoppers report similar findings: free shipping is a priority. The post Charts: Shipping Priorities of Online Consumers appeared first on Practical Ecommerce.
Forrester eCommerce
DECEMBER 27, 2023
Danger! Obstacles Ahead! Customer experience (CX) has been a professional competency for two decades, and “Prove CX ROI” is still our CX clients’ top priority! Forrester’s data shows that 86% of CX professionals are building (or rebuilding) their business cases.
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Retail TouchPoints
DECEMBER 27, 2023
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).
Forrester eCommerce
DECEMBER 27, 2023
In this blog, I look at digitizing an employee experience for both the benefits of sustainability and accessibility. While digitization is relatively easy with a broad technology landscape, making changes for sustainability or accessibility is much harder to do.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Retail TouchPoints
DECEMBER 27, 2023
Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y
365 Retail
DECEMBER 27, 2023
Dutch digital artist, Jeroen van der Most, has been confirmed as a keynote speaker for day 2 of ISE 2024 (30 January – 2 February 2024). Known for his innovative approach to art, Jeroen has been at the forefront of integrating data, algorithms, and artificial intelligence into his creative endeavours since 2010. Jeroen has had art projects commissioned for organisations including Amnesty International, NVIDIA, NH hotels, Sogeti, and Nike – Footlocker.
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RetailDive
DECEMBER 27, 2023
The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.
RetailWire
DECEMBER 27, 2023
The Israeli government and U.S. tech titan Intel are partnering to construct a massive $25 billion chipmaking facility in southern Israel.
RIS News
DECEMBER 27, 2023
In this live webinar session, discover how intelligent automation is revolutionizing workforce management in retail.
RetailWire
DECEMBER 27, 2023
A Tesla software engineer was brutally attacked by a robot and experienced serious injuries as a result of a malfunction at the company's Giga Texas factory in Austin.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
365 Retail
DECEMBER 27, 2023
The British Independent Retailers Association has said 2024 is anticipated to be a challenging period for shop keepers as economic challengers are still set to bite. Bira, which works with over 6,000 independent businesses of all sizes across the UK, said they were expecting more challenges coming up in the coming months – and urged businesses to prioritise resilience and adaptability.
RetailWire
DECEMBER 27, 2023
Streaming services like Netflix are pulling back on their investments in children's content after learning that kids increasingly prefer to consume content on YouTube.
Digital Doughnut
DECEMBER 27, 2023
41% would be open to communication on their personal channels, such as WhatsApp, which brands can now get right each time through AI. 41% would be open to communication on their personal channels, such as WhatsApp, which brands can now get right each time through AI.
RetailWire
DECEMBER 27, 2023
Wendy's is making sure consumers will be bringing home the bacon.
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Retail TouchPoints
DECEMBER 27, 2023
Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that keeps product contents hidden, blind boxes are designed to pique consumers’ curiosity and delight them with exclusive products — often featuring popular IP from brands like Disney and Sanrio. Global lifestyle brand Miniso has capitalized on this trend by partnering with some of the most popular IP owners to expand its blind box offering and encourage shoppers to #UnboxMagicalMoments on social
RetailWire
DECEMBER 27, 2023
Zulily, an online retail platform specializing in women's and children's apparel, has announced that it's closing its doors for good.
RetailWire
DECEMBER 27, 2023
Tesla Inc., the industry-leading EV manufacturer, is reportedly getting set to launch an upgraded version of its highly successful Model Y from its Shanghai production facility.
RetailWire
DECEMBER 27, 2023
Apple has won an appeal to resume selling its smartwatches after the U.S. Court of Appeals for the Federal Circuit paused an import ban.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
RetailWire
DECEMBER 27, 2023
The New York Times has initiated legal proceedings against OpenAI and Microsoft, alleging infringement of copyrighted material.
RetailWire
DECEMBER 27, 2023
McDonald's across the U.S. has begun featuring Squishmallows in its Happy Meals.
RetailWire
DECEMBER 27, 2023
As Sunshine State travelers return from their holiday getaways, they are facing major delays.
RetailWire
DECEMBER 27, 2023
The streaming giant is asking users to spend even more money for ad-free viewing.
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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.
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