Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. This substantial return rate highlights a vital opportunity for retail leaders: by revamping the often-overlooked returns process, retailers can unlock a new avenue for driving customer satisfaction and business growth

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Forrester eCommerce

JANUARY 3, 2024

Twas the night before Christmas, when all through the house, not a creature was stirring, not even a mouse. Defense contractors (and subcontractors) were nestled, all snug in their beds. With visions of security requirements swirling through their heads.

Gifts 273

Gifts Management Customer 273

Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Workshop 276

Workshop Cryptography Presentation Technology 276

Forrester eCommerce

JANUARY 3, 2024

Should all brands sell directly to consumers (DTC) online? How should brands work with online marketplaces? What does DTC mean for existing retail partner and distributor relationships? Consumer facing brands still have a lot of questions about their direct-to-consumer (DTC) digital engagement and commerce capabilities. But the opportunities are not one-size-fits-all.

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Consumer Retail Channel Customer 221

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Groove

JANUARY 3, 2024

From detailed functionality and features to honest pros and cons, this guide reveals all you need to know about BigCommerce and Shopify.

eCommerce Marketing 195

eCommerce Marketing BigCommerce Shopify Marketing 195

Retail TouchPoints

JANUARY 3, 2024

All of the products sold by The Body Shop have officially been certified as having 100% vegan formulations by The Vegan Society. This marks a major milestone for the socially conscious beauty retailer, which was founded in 1989 with the goal of making cruelty-free beauty more common and accessible. In 2021, The Body Shop set a goal of making all of its products 100% vegan; at the time, 60% of its products already carried The Vegan Society certification.

Other 173

Other Retail Customer 173

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns. Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

RetailWire

JANUARY 3, 2024

On Tuesday, Apple fell by almost 3.6% to a low that has not been experienced in seven weeks after Barclays downgraded the shares due to concerns that demand for its devices will still be fragile in 2024.

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365 Retail

JANUARY 3, 2024

SportsShoes.com has recently established a significant global partnership with parkrun , a community event network. This collaboration positions SportsShoes.com as parkrun’s exclusive retail partner in the UK and extends support to the global parkrun community, particularly in the procurement and distribution of parkrun merchandise. This partnership is a milestone for SportsShoes.com , representing its largest retail alliance to date.

Events 108

Events Outdoor Management Operations 108

RIS News

JANUARY 3, 2024

Another holiday season is behind us, and retailers will now begin reflecting on their performance. Some early results show U.S. retail sales during the 2023 holiday season grew by 3.1% year-over-year, falling short of predictions and the previous year's figures.

Consumer 107

Consumer Retail 107

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailDive

JANUARY 3, 2024

E-commerce has led to more returns, which many retailers are working to mitigate, per a report from the National Retail Federation and Appriss Retail.

eCommerce 118

eCommerce Retail 118

RIS News

JANUARY 3, 2024

Recent years have seen retailers invest heavily in creating coherent omnichannel experiences for their customers across both their physical and digital footprints. Learn more.

Omnichannel 99

Omnichannel Customer Retail 99

Algopix

JANUARY 3, 2024

Welcome to the ever-shifting landscape of e-commerce, where mastering the intricate dance of seasonal selling on Amazon can transform your business into a profit powerhouse. The ebb and flow of consumer demand during holidays, weather transitions, or special events present golden opportunities for savvy sellers. In this exhaustive guide, we’ll not only delve into strategies, tips, and best practices but also unravel the layers of nuance that can elevate your seasonal selling game on Amazon

eCommerce 85

eCommerce Social Media Fulfillment Presentation 85

Practical eCommerce

JANUARY 3, 2024

Concerns of global investors are easing compared to a year ago. AI and sustainability remain top priorities. The post Charts: Global Investor Trends for AI, Sustainability appeared first on Practical Ecommerce.

eCommerce 94

eCommerce 94

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

ROI Revolution

JANUARY 3, 2024

Welcome to our December 2023 SEO News Recap! In November , we shared the latest on recent core algorithm updates, AI-augmented search creating content for users vs. for Google, and more. This month, we have the latest news on more algorithm updates, Bing Chat, how Google is using AI to understand videos, and more. Jump to each December 2023 SEO News Recap news topic using the links below: The Last Reviews Update Is Complete Google Introduces Gemini New Robots.txt Report in GSC Video Mode Changes

SEO 78

SEO Blog Books Arts 78

RetailWire

JANUARY 3, 2024

Over 7,000 pounds of ground beef may be contaminated with E. coli. The meat was shipped to four states and was set to be dispensed to restaurants.

Shipping 98

Shipping 98

Practical eCommerce

JANUARY 3, 2024

This week: new tools for website builders, email marketing, livestream shopping, mobile shopping, chatbots, international shipping, and virtual product simulators. The post Ecommerce Product Releases: January 3, 2024 appeared first on Practical Ecommerce.

eCommerce 86

eCommerce Shipping Mobile Marketing 86

RIS News

JANUARY 3, 2024

The Container Store has appointed Lindy Rawlinson as chief digital officer and Jennifer Pape as SVP of Stores, signaling an increased focus on its "Custom Spaces" business. Get the details.

Customer 85

Customer 85

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

JANUARY 3, 2024

Every year, Girl Scouts cookies garner a large consumer fan following, and this year, things don't seem to be any different.

Consumer 97

Consumer 97

RIS News

JANUARY 3, 2024

Global children’s entertainment company Spin Master Corp. has finalized its acquisition of toy brand Melissa & Doug. Get the details.

Toys 97

Toys 97

RetailDive

JANUARY 3, 2024

The makeup brand launched on Ulta’s website on Dec. 24 and will head to select stores beginning Jan. 14.

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107

RIS News

JANUARY 3, 2024

The company said it is looking to move away from single-use plastics while keeping the experience convenient for customers.

Consumer 86

Consumer Customer 86

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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RetailDive

JANUARY 3, 2024

The deal, which is expected to close in the first quarter, could accelerate Shiseido’s growth in the Americas.

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365 Retail

JANUARY 3, 2024

In 2023, The O2, managed by Waterfront Limited Partnership—a joint venture of AEG and Crosstree Real Estate Partners—witnessed unprecedented success. The celebrated destination recorded a significant increase in visitor footfall and sales, emphasizing its position as a sought-after location for live entertainment, leisure, and retail experiences. Throughout the year, The O2 attracted over 8.9 million visitors, marking a 17% increase from 2022.

Leisure 62

Leisure Events Management Retail 62

TalkingRetail

JANUARY 3, 2024

Nisa’s Making a Difference Locally (MADL) charity has announced the launch of its first Heart of the Community Awards for 2024. The awards will be supporting food pantries across the UK with an overall £50,000 fund available for Nisa retailers to nominate local causes.

Retail 59

Retail 59

RetailWire

JANUARY 3, 2024

As we approach the second month of the year, love is definitely in the air, and so is the frenzy for Target's limited-edition Valentine's Day Stanley Cups.

Definition 59

Definition 59

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

TalkingRetail

JANUARY 3, 2024

Multiples and independents saw their highest level of transactions in December since 2019, according to the marketing data and analytics company Kantar.

Marketing 59

Marketing Retail 59

Canadian Special Events

JANUARY 3, 2024

The “We Back” event by Decor & More was nominated for “Best Micro Event” The purpose of the event was to provide guests with a fun evening in a unique venue. Visitors were welcomed into the lounge area by custom vinyl-wrapped “Pop-a-shot” nets, lounges designed in monochromatic styles and branded walls. “We Back” was a night of celebrating “Being Home” once again and saluting the media outlets that cover the Toronto Raptors organiza

Events 52

Events Customer Management 52

TalkingRetail

JANUARY 3, 2024

Kellanova, the company behind Kellogg’s and Pringles, has announced its plans to continue to drive growth in 2024, with a strong commitment to the symbols and independents channel.

Channel 52

Channel Retail 52

RetailMinded

JANUARY 3, 2024

Engaging in a retail business can be quite a merry-go-round affair. You’ll see that the business trend and landscape sometimes evolve and run in circles too fast before you’ve even started with a strategy. That’s why you need something to ride along the changing episodes and phases of every industry you want to engage in. At the same time, you need to greet and meet every customer’s need and answer the lifestyle wants of your market as a whole.

Retail 52

Retail Social Media Customer Experience Games 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion