Forrester eCommerce

JULY 25, 2024

Digital banks are gaining traction among consumers, globally. Learn what incumbent banks should do to compete.

Banking 416

Banking Consumer Financial Services Customer Experience 416

Retail TouchPoints

JULY 25, 2024

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.

Customer Retention 338

Customer Retention Customer Technology Consumer 338

Forrester eCommerce

JULY 25, 2024

Net Promoter Score (NPS) reminds me of the apricot tree on the side of our house. It sometimes disappoints us – like this year when it carried exactly one (!) fruit.

Customer 411

Customer 411

Retail TouchPoints

JULY 25, 2024

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as more than $10 billion, with the retail industry accounting for nearly a third of that market. It’s clear: Gamification is redefining how retailers engage with customers by making every interaction fun and rewarding.

Retail 278

Retail Games Merchant Services Social Media 278

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Forrester eCommerce

JULY 25, 2024

Generative AI was supposed to disrupt how we analyze data using BI tools. Find out why that hasn't happened yet.

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273

Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To better serve our deserving patrons, this launch and newest venture in the toy retail industry is incredibly exciting for our global NEX team,” said Richard Honiball, EVP, Global Chief Merchandising and Marketing Officer at NEXCOM in

Toys 278

Toys Retail Marketing Operations 278

Retail TouchPoints

JULY 25, 2024

As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics ( LA28 ), which will be in Los Angeles. Dick’s won’t miss out on this year’s iteration though — the retailer will serve as an Official Supporter of Team USA for both Paris 2024 and Milano Cortina 2026.

Games 276

Games Sporting Goods Travel Apparel 276

Forrester eCommerce

JULY 25, 2024

All good things must come to an end. The B2B revenue engines we constructed and operated over the past couple decades served us well, but they’re showing their age. As they confront increasingly demanding, younger and more impatient customers, they buckle.

B2B 273

B2B Operations Customer 273

Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. Scan & Go, part of the Sam’s Club app, allows members to use their mobile devices to scan items as they shop in-club, complete payment and skip the checkout line entirely.

Mobile 264

Mobile Omnichannel Retail Consumer 264

Forrester eCommerce

JULY 25, 2024

Die Ergebnisse der Forrester-Umfrage „2023 State of VoC and CX Measurement Practices“ liegen vor. Sie zeigen einige anhaltende Trends - und einige interessante Verschiebungen.

Customer Experience 259

Customer Experience Customer 259

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Retail TouchPoints

JULY 25, 2024

Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.

Supplies 263

Supplies Arts Payment Services Omnichannel 263

Forrester eCommerce

JULY 25, 2024

Forrester’s biennial State of ABM survey is back, and we’re inviting you to participate! Everyone who completes the survey will gain access to the latest trends regarding the current state of ABM and how their peers are focusing their efforts.

Marketing 243

Marketing 243

FastSpring

JULY 25, 2024

Get ready to level up your game’s revenue potential at devcom and gamescom 2024! The video gaming world is converging on Cologne this August, and FastSpring is ready to level up your game monetization strategy. As a global D2C payment platform for video games, we’re excited to be on site at both events to show how we can help you streamline payments, boost sales, and go direct-to-consumer (D2C) without sacrificing convenience. devcom: Level Up Your Monetization Strategy Join us at Bo

Payments 158

Payments Games Payment Services Events 158

Forrester eCommerce

JULY 25, 2024

At long last, the The Forrester Wave™: Cloud Cost Management And Optimization (CCMO), Q3 2024 is published! The process is incredibly long and thorough. We go through hours long briefings, customer calls, and perform multiple iterations on scoring. Vendors go through the same.

Management 243

Management Reference Customer 243

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Customer

RetailDive

JULY 25, 2024

The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.

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131

Forrester eCommerce

JULY 25, 2024

I compared Net Promoter Score (NPS) to our apricot tree in my blog NPS Q&A Part 1: Controversy, Fit And Alternatives: Both sometimes disappoint but both have been around for a while, our landlords (your execs) have the final say on using it, and replacing either is a bet with an uncertain outcome.

Blog 243

Blog Customer 243

RetailDive

JULY 25, 2024

The toy manufacturer, which is reportedly considering a takeover of rival Mattel, said sales fell 6% excluding the sale of its eOne film and TV unit.

Improvements 115

Improvements Toys 115

Practical eCommerce

JULY 25, 2024

Amazon aims to compete with low-cost, China-based providers. Observers say the move is counterproductive. The post Amazon’s Direct-from-China Plan Criticized appeared first on Practical Ecommerce.

eCommerce 114

eCommerce 114

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

RetailWire

JULY 25, 2024

The Flamin' Hot Cheetos "inventor" says there's a "smear campaign" against him.

Food and Beverages 111

Food and Beverages 111

RetailDive

JULY 25, 2024

New this year is a “one-click food basket,” offering two weeks of lunch supplies for about $2 per day.

Supplies 110

Supplies 110

Practical eCommerce

JULY 25, 2024

This week: AI-powered customer service agents, post-purchase platforms, logistics, research resources, payments, and financing for ecommerce businesses. The post New Ecommerce Tools: July 25, 2024 appeared first on Practical Ecommerce.

eCommerce 110

eCommerce Payment Services Customer 110

RetailWire

JULY 25, 2024

Albertsons and Kroger have been in talks to merge since October 2022, however, the deal has faced many challenges.

105

105

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

RetailDive

JULY 25, 2024

Chief Marketing Officer Craig Brommers explains how the retailer is giving fresh energy to a 20-year-old slogan to reach Gen Z.

Marketing 105

Marketing Retail 105

RetailWire

JULY 25, 2024

The statement comes as the company moves to fix weak margins and high inventory at its U.S. operations.

Operations 105

Operations Automotive 105

RetailDive

JULY 25, 2024

The team discusses a barrage of news from several players in a retail space that has been written off many times.

Department Stores 105

Department Stores Retail 105

RetailWire

JULY 25, 2024

John Deere has announced the beginning of its planned layoffs.

105

105

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B2C

TalkingRetail

JULY 25, 2024

A former National Lottery Retailer of the Year has had his terminal suspended in a row over a damaged winning ticket.

Retail 105

Retail Presentation Customer 105

RetailDive

JULY 25, 2024

Akhil Shrivastava, a nine-year company veteran, understands “the levers the company can pull to revive growth,” Morningstar analyst Dan Su writes.

105

105

RetailWire

JULY 25, 2024

Conn's HomePlus has announced that it has filed for Chapter 11 bankruptcy protection and will be closing nearly half of its 170 nationwide stores.

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103

RetailDive

JULY 25, 2024

The DTC brand’s nonprescription products debuted on the drugstore’s website and will be in stores by August.

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105

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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