Forrester eCommerce
AUGUST 19, 2024
Over the last 18 months, I’ve been noticing an increase in discussions about go-to-market strategy in B2B circles, just as ABM rose in popularity over 10 years ago. In particular I have observed: Platform vendors that previously badged ABM platforms are now repositioning as GTM platforms.
Retail TouchPoints
AUGUST 19, 2024
The fate of retail performance for the second half of 2024 is anything but certain. Despite expectations that inflation, subsequent rate hikes and the lingering effects of the pandemic would negatively impact spending, consumption rates have remained surprisingly high. This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns.
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Forrester eCommerce
AUGUST 19, 2024
Get an inside look at the enterprise architecture strategies of this year’s EA Awards winner, Scotiabank, and learn which firms were runners-up.
Retail TouchPoints
AUGUST 19, 2024
Ikea has embarked on the latest phase of drone adoption by rolling out an upgraded AI-powered system that will allow the drones to work efficiently alongside human workers in distribution centers. By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester eCommerce
AUGUST 19, 2024
Singapore’s FSI Customers Rate Their Experiences As Just “OK” In 2024 Forrester has been evaluating the quality of customer experience at leading financial service providers in Singapore since 2018.
Retail TouchPoints
AUGUST 19, 2024
Indiana Jones, played by mega-movie star Harrison Ford, is perhaps one of the most beloved characters in modern film history. So when Lucasfilm was preparing to release the fifth and final film in the character’s hit series, Indiana Jones and the Dial of Destiny , the studio focused on making a big splash. Lucasfilm and one of its tried-and-true partners, BoxLunch , launched an omnichannel campaign timed for the release of the fandom merch and gift retailer’s Indiana Jones-themed collection.
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Groove
AUGUST 19, 2024
Klaviyo is a very popular email and SMS marketing automation platform designed to support the unique needs of eCommerce stores. Gorgias, in collaboration with Klaviyo has worked to make it simple for you to integrate Klaviyo with Gorgias , creating an approach that streamlines both marketing and customer service operations for increased satisfaction.
Forrester eCommerce
AUGUST 19, 2024
The last several years have unleashed a wave of marketing change. Changes in media and technology have upended how consumers discover and engage with companies, and new technologies like GenAI have brought unrelenting changes to how marketing gets done.
Groove
AUGUST 19, 2024
More than just a live chat tool, Gorgias Chat is a comprehensive helpdesk solution that integrates with various eCommerce platforms, helping to streamline your team’s workflow. Gorgias Chat doesn’t just make life easier for your in-house support team— it also improves your customer experience. The Gorgias Chat system offers real-time support, AI-driven chatbots, and centralized communication that helps all parties enjoy a seamless customer service flow.
Forrester eCommerce
AUGUST 19, 2024
When successful customers share their experience with your company, they support your brand, reach, and reputation. To ensure those successful customers are ready, willing, and able to provide references and success stories to support your brand, invest in strategic customer advocacy.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Groove
AUGUST 19, 2024
Customers note which brands are responsive and engage with them throughout the shopping process. They appreciate the companies that genuinely care about their experiences and can help answer any questions that might arise during a purchase. This positive customer service builds brand reputations and encourages customers to return. Gorgias was built to help eCommerce companies answer these needs.
RetailDive
AUGUST 19, 2024
The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.
Groove
AUGUST 19, 2024
Providing excellent customer service is vital to keeping your eCommerce customers coming back. Responding to customer inquiries regarding shipping issues, order status, returns, and product inquiries using Gorgias’ AI agent frees up your support team to handle more complex issues. In the fast-paced eCommerce industry, on-the-fly personalized service is paramount.
Practical eCommerce
AUGUST 19, 2024
Customized versions of ChatGPT prompts can arrange content, design a logo, build a website, enhance images, optimize UX, and more. The post 14 Custom GPTs for Design appeared first on Practical Ecommerce.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
RetailDive
AUGUST 19, 2024
Three CEOs have come and gone in the four years since Plank stepped down. Now, the sportswear brand’s founder is back with another plan to revive the brand amid flagging sales and relevance.
RetailWire
AUGUST 19, 2024
Popeyes has entered the fast-food wars with its latest promotion.
RetailDive
AUGUST 19, 2024
Freda has been at the helm for 16 years and will exit in the midst of a turnaround that has entailed layoffs and other leadership change.
RetailWire
AUGUST 19, 2024
Both a soft drink and cookie will combine the tastes of Coca-Cola and OREO's iconic flavors for a limited time.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
TalkingRetail
AUGUST 19, 2024
East of England Co-op has extended its partnership with Retail Insight, the provider of in-store execution software, for a further three years as part of its ongoing commitment to sustainability and tackling food waste.
RetailWire
AUGUST 19, 2024
KFC has announced new $5 deals to its Taste of KFC menu in the brand's latest salvo in the fast-food wars.
Korona
AUGUST 19, 2024
Get ahead of the Toast POS credit card processing fee increase. Discover how the rate hike will affect your budget and explore alternatives.
RetailDive
AUGUST 19, 2024
Learn how top retailers adapt to consumer trends and market shifts with these five proven strategies.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
RetailWire
AUGUST 19, 2024
General Motors (GM) has announced restructuring plans that will severely affect its tech campus in Detroit along with a 15-year renewable energy purchase agreement with NorthStar Clean Energy for three of its assembly plants.
RetailDive
AUGUST 19, 2024
The Pinterest Holiday Hub is your go-to resource. Access now to kickstart your most successful holiday campaign yet.
TalkingRetail
AUGUST 19, 2024
Coca-Cola Europacific Partners Great Britain Limited (CCEP) has announced the launch of price-marked packs (PMPs) for its Jack Daniel’s and Coca-Cola ready-to-drink (RTD) range.
RetailDive
AUGUST 19, 2024
The deal will allow Abercrombie to expand its product assortment to cater to a broader age group as well as amplify its brand internationally.
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
RetailWire
AUGUST 19, 2024
7-Eleven and Circle K have made headlines today in a way that no one was expecting. This monumental move could shift the power in the convenience store sector.
365 Retail
AUGUST 19, 2024
Superdrug has unveiled its newly expanded store at Bluewater Shopping Centre today, with Love Island star Sophie Piper cutting the ribbon at the grand opening. The new store, which is double the size of its previous location within the shopping centre, spans 8,288 square feet and has created 18 new jobs, with all current employees transferring to the new site.
RetailWire
AUGUST 19, 2024
The 2025 GMC Yukon, set to arrive late in 2024, introduces several high-end features and significant updates to the model line.
TalkingRetail
AUGUST 19, 2024
2024 Product Launch of the Year shortlist Supporter: Data Analysis Partner: The Product Launch of the Year award recognises the most innovative and exciting new products which have made a real impact in the independent convenience sector in 2023/2024.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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