Fri.Jul 12, 2024

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Cracking the Code of Customer Loyalty in 2024 Means Prioritizing Customer Lifetime Value Over Speed

Retail TouchPoints

There are two types of customers: those who buy and those who keep coming back. Success in ecommerce, and retail in general, depends on the latter. For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

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Slow, Afraid, and Clinging to the Past

Steve Dennis

Have you ever seen a timid trapeze artist? Seth Godin reminds us why you haven’t: “Of course not. There aren’t any; they either get fired or they get killed. If you hesitate when leaping from one rope to another, you’re not going to last very long. And this is at the heart of what makes innovation work in organizations, why industries die, and how painful it is to try to maintain the status quo while also participating in a revolution.

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Hy-Vee Implements Digital Shelf Tags, Debuts Post-Purchase Offers for Items Beyond its Assortment

Retail TouchPoints

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience. Digital Shelf Tags Improve Store Efficiency and Sustainability Through a partnership with VusionGroup , Hy-Vee is rolling out digital shelf tags in more than 230 stores to enable real-time updates to product inform

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One-third of consumers cut spending in Q2: report

RetailDive

Inflation concerns continue to weigh on shoppers, with 84% saying it has affected how they spend their money, according to a report from Jungle Scout.

Consumer 131
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How AI Takes the ‘Lumpiness’ Out of Floor & Decor’s Inventory Planning

Retail TouchPoints

The requirements for retail success don’t get much more basic than the ability to accurately forecast customer demand. Even a mom-and-pop bodega should be able to gauge how many people will order a breakfast sandwich and coffee each day. For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

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Ugly Ads Perform Best, Marketer Says

Practical eCommerce

Barry Hott recommends ugly ads, those that people won't skip over. First reactions to an ad largely determine its performance, he states. The post Ugly Ads Perform Best, Marketer Says appeared first on Practical Ecommerce.

Marketing 125

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Vans refreshes Roblox activation with ‘phygital’ maneuver

RetailDive

To drive traffic to the space, which reached 100 million visits last year, the brand is dropping a virtual version of a new shoe prior to its in-store release.

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Hallmark to Debut Upgraded Streaming Service with Retail Store Tie-ins

Retail TouchPoints

Hallmark is revamping its streaming service and integrating retail and product benefits into the price of a subscription, with the goal of creating an “unparalleled Hallmark lifestyle experience.” In mid-September the current streaming service Hallmark Movies Now will become Hallmark+ , with the subscription cost increasing from $5.99 per month or $59.99 per year to $7.99 per month or $79.99 per year.

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Dollar General agrees to settle OSHA safety violations for $12M

RetailDive

The agreement with federal regulators requires the retailer to reduce its inventory and improve stocking efficiency to avoid safety hazards like blocked emergency exits and access to fire extinguishers.

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Dollar General to Pay $12 Million Penalty to Settle Workplace Safety Claims

Retail TouchPoints

More than one year after Dollar General shareholders voted to implement an independent audit of in-store employee safety, the retailer has agreed to pay $12 million in penalties and make several workforce changes. In its settlement with the U.S. Department of Labor (DOL), Dollar General confirmed that it will make several efforts to improve workforce safety, including: Establishing and maintaining an expanded safety structure and health management system; Hiring additional safety managers; Devel

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Kohl’s Announces Back to School Strategy

RetailWire

Kohl's is simplifying back-to-school shopping with affordable, trendy items, featuring new brands like Limited Too, Aéropostale, and Madden Girl. Families can find essentials such as t-shirts, sneakers, and backpacks at low prices, and save more with Kohl’s Cash® coupons and Kohl's Rewards®.

Apparel 108
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$7 Million Energy Department Grant will Power Batteries Plus Recycling Initiatives

Retail TouchPoints

Batteries Plus has been selected for a U.S. Department of Energy (DOE) grant of more than $7 million to support a comprehensive nationwide initiative for increasing battery recycling. The DOE’s Office of Manufacturing and Energy Supply Chains chose Batteries Plus based on its extensive franchisee network of 700+ stores and its specially trained battery professionals, who are well positioned to manage safe, environmentally responsible disposal of batteries.

Supplies 261
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J.C. Penney launches summer sales that overlap with Prime Day and beyond

RetailDive

The retailer reserves its best deals for members of its newly revamped loyalty program, and offers unique services like photo sessions and haircuts.

Retail 105
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Costco to Boost Membership Fees for First Time Since 2017

Retail TouchPoints

Costco will raise its annual membership fees, one of its primary sources of revenue, for the first time in over six years. Gold Star, Business and Business Add-On memberships will increase from $60 to $65 on Sept. 1, 2024, and Executive memberships will rise from $120 to $130. Back in May 2023 Costco said it would delay planned membership fee hikes, citing the impact of inflation on consumers.

Consumer 162
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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CDK Global Resolved the Auto Dealer Outage by Reportedly Paying a $25 Million Ransom

RetailWire

According to sources familiar with the matter, CDK Global, a software company backing car dealerships across the U.S., seems to have paid a $25 million ransom to resolve the cyberattack it faced last month.

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Starbucks Attempts to Make Reusable Cups Mainstream with Citywide Test 

Retail TouchPoints

Starbucks has been a longtime champion for reusable cups. The coffee giant has conducted more than 20 reusable tests in stores worldwide and earlier this year , it became the first national coffee retailer to accept reusable cups for drive-thru and mobile orders. Now Starbucks is aiming to make reusable cups mainstream by bringing in a knowledgeable partner — and even its competitors.

Consumer 147
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TX Grocery Store Gets Bullet Vending Machine

RetailWire

Texas is the latest state to get a bullet vending machine.

Vend 104
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Etaily shares how to elevate Online Strategies for Beauty Brands in E-commerce

Etaily

Alexandra Garcia, eCommerce Beauty Director of Etaily. “The beauty and personal care industry has taken off in e-commerce over the last few years, and things don’t appear to be slowing down,” says Alexandra Garcia, eCommerce Beauty Director of Etaily. True enough, in 2024, the Beauty & Personal Care market in the Philippines is projected to […] The post Etaily shares how to elevate Online Strategies for Beauty Brands in E-commerce appeared first on etaily.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Birkenstock names managing director as it eyes expansion

RetailDive

Evelyn Chua will lead the footwear brand’s segments across Southeast Asia, Australia and New Zealand in the newly created role.

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Let staff watch the game, says Usdaw

TalkingRetail

Retail trade union Usdaw is urging convenience retailers to consider closing on Sunday evening so staff can watch England in the European football championship final.

Games 95
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The Weekly Closeout: Von Dutch is acquired and Bath & Body Works partners with Crocs

RetailDive

The fashion company was sold to WSG Brands, while the shoe collab is all decked out in gingham.

Fashion 93
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Ombré Lamar Launches Luxury Fragrance Store in Marylebone

365 Retail

The newly launched London-born luxury fragrance brand, Ombré Lamar , has opened its flagship store on Crawford Street in Marylebone. This launch introduces a prestigious and unique perspective on fragrance to the area, drawing inspiration from the art of blending tones. Ombré Lamar’s founders, a passionate duo with heritage rooted in the Arab world, have created a brand that fuses traditional Arabic tales with contemporary London style.

Arts 64
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Taco Bell Announces the Return of Nacho Fries

RetailWire

Taco Bell is bringing back the Nacho Fries Lover’s Pass, allowing Rewards Members to enjoy a regular order of Nacho Fries daily for 30 days for just $10. This pass is available for purchase exclusively through the Taco Bell app from July 9 to July 15.

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Lone Design Club Opens “Summer Retreat At The Club” Pop-up Boutique in Islington Square

365 Retail

Lone Design Club (LDC) has opened its “Summer Retreat At The Club” pop-up boutique in Islington Square. Running throughout July, this fashion pop-up aligns with Plastic Free July, offering a handpicked selection of sustainable and ethically produced high-fashion apparel and accessories from digital-native brands. The Summer Retreat At The Club pop-up boutique provides a unique and mindful shopping experience.

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Paqui One Chip Challenge Lawsuit: What We Know

RetailWire

The Paqui One Chip Challenge was a viral social media sensation.

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Numbers of grocery workers seeking help soars

TalkingRetail

GroceryAid, the long-established charity that offers wellbeing support to those in the grocery business, has reported that the number of workers it helped over the last year nearly doubled.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Best POS System Without Changing Credit Card Processing:

Korona

Upgrade your POS system while keeping your current credit card processor. The best POS systems without credit card processing are.

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Retail helps UK economy grow faster than expected

TalkingRetail

Retailing was one of the sectors that helped the UK economy grow faster than expected in April, according to the Office for National Statistics (ONS). The ONS reported that gross domestic product (GDP) was up 0.4% in May, double the projection of 0.2%.

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AT&T Releases Details of Breached Data

RetailWire

This past April, AT&T discovered that there was a data breach in one of their workspaces through a third-party cloud platform. Proper and necessary steps were then taken immediately afterward. This resulted in customer data being illegally downloaded from the affected station. AT&T then proceeded to begin an investigation in order to assess and process what exactly happened.

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Nirvana presents its new Pils

TalkingRetail

The no-low brewery, Nirvana, has launched a Pils (0.5% ABV), its first lager available in cans. Inspired by classic German pilsners, Nirvana Pils is brewed using one of the newest yeasts developed specifically for no-low brewing, helping to ensure a fuller flavour and great taste.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.