Retail TouchPoints

JULY 12, 2024

There are two types of customers: those who buy and those who keep coming back. Success in ecommerce, and retail in general, depends on the latter. For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset. On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations.

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Customer Loyalty Customer Shipping Costs Shipping 286

Steve Dennis

JULY 12, 2024

Have you ever seen a timid trapeze artist? Seth Godin reminds us why you haven’t: “Of course not. There aren’t any; they either get fired or they get killed. If you hesitate when leaping from one rope to another, you’re not going to last very long. And this is at the heart of what makes innovation work in organizations, why industries die, and how painful it is to try to maintain the status quo while also participating in a revolution.

Books 154

Books Customer 154

Retail TouchPoints

JULY 12, 2024

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience. Digital Shelf Tags Improve Store Efficiency and Sustainability Through a partnership with VusionGroup , Hy-Vee is rolling out digital shelf tags in more than 230 stores to enable real-time updates to product inform

Electronics 277

Electronics Omnichannel Operations Improvements 277

Practical eCommerce

JULY 12, 2024

Barry Hott recommends ugly ads, those that people won't skip over. First reactions to an ad largely determine its performance, he states. The post Ugly Ads Perform Best, Marketer Says appeared first on Practical Ecommerce.

Marketing 112

Marketing Recommendation eCommerce Social Media 112

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

JULY 12, 2024

The requirements for retail success don’t get much more basic than the ability to accurately forecast customer demand. Even a mom-and-pop bodega should be able to gauge how many people will order a breakfast sandwich and coffee each day. For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

Shipping Costs 276

Shipping Costs Download Supplies Customer Experience 276

RetailDive

JULY 12, 2024

The agreement with federal regulators requires the retailer to reduce its inventory and improve stocking efficiency to avoid safety hazards like blocked emergency exits and access to fire extinguishers.

Improvements 115

Improvements Retail 115

RetailWire

JULY 12, 2024

Kohl's is simplifying back-to-school shopping with affordable, trendy items, featuring new brands like Limited Too, Aéropostale, and Madden Girl. Families can find essentials such as t-shirts, sneakers, and backpacks at low prices, and save more with Kohl’s Cash® coupons and Kohl's Rewards®.

Apparel 108

Apparel 108

Retail TouchPoints

JULY 12, 2024

Hallmark is revamping its streaming service and integrating retail and product benefits into the price of a subscription, with the goal of creating an “unparalleled Hallmark lifestyle experience.” In mid-September the current streaming service Hallmark Movies Now will become Hallmark+ , with the subscription cost increasing from $5.99 per month or $59.99 per year to $7.99 per month or $79.99 per year.

Subscription 263

Subscription Gifts Retail Other 263

RetailWire

JULY 12, 2024

According to sources familiar with the matter, CDK Global, a software company backing car dealerships across the U.S., seems to have paid a $25 million ransom to resolve the cyberattack it faced last month.

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Retail TouchPoints

JULY 12, 2024

More than one year after Dollar General shareholders voted to implement an independent audit of in-store employee safety, the retailer has agreed to pay $12 million in penalties and make several workforce changes. In its settlement with the U.S. Department of Labor (DOL), Dollar General confirmed that it will make several efforts to improve workforce safety, including: Establishing and maintaining an expanded safety structure and health management system; Hiring additional safety managers; Devel

Operations 262

Operations Improvements Management Retail 262

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailDive

JULY 12, 2024

Inflation concerns continue to weigh on shoppers, with 84% saying it has affected how they spend their money, according to a report from Jungle Scout.

Consumer 127

Consumer 127

Retail TouchPoints

JULY 12, 2024

Batteries Plus has been selected for a U.S. Department of Energy (DOE) grant of more than $7 million to support a comprehensive nationwide initiative for increasing battery recycling. The DOE’s Office of Manufacturing and Energy Supply Chains chose Batteries Plus based on its extensive franchisee network of 700+ stores and its specially trained battery professionals, who are well positioned to manage safe, environmentally responsible disposal of batteries.

Supplies 261

Supplies Consumer Technology Management 261

Etaily

JULY 12, 2024

Alexandra Garcia, eCommerce Beauty Director of Etaily. “The beauty and personal care industry has taken off in e-commerce over the last few years, and things don’t appear to be slowing down,” says Alexandra Garcia, eCommerce Beauty Director of Etaily. True enough, in 2024, the Beauty & Personal Care market in the Philippines is projected to […] The post Etaily shares how to elevate Online Strategies for Beauty Brands in E-commerce appeared first on etaily.

eCommerce 98

eCommerce Marketing 98

Retail TouchPoints

JULY 12, 2024

Costco will raise its annual membership fees, one of its primary sources of revenue, for the first time in over six years. Gold Star, Business and Business Add-On memberships will increase from $60 to $65 on Sept. 1, 2024, and Executive memberships will rise from $120 to $130. Back in May 2023 Costco said it would delay planned membership fee hikes, citing the impact of inflation on consumers.

Consumer 162

Consumer Retail Customer Experience Customer 162

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Improvements

TalkingRetail

JULY 12, 2024

Retail trade union Usdaw is urging convenience retailers to consider closing on Sunday evening so staff can watch England in the European football championship final.

Games 95

Games Retail 95

Retail TouchPoints

JULY 12, 2024

Starbucks has been a longtime champion for reusable cups. The coffee giant has conducted more than 20 reusable tests in stores worldwide and earlier this year , it became the first national coffee retailer to accept reusable cups for drive-thru and mobile orders. Now Starbucks is aiming to make reusable cups mainstream by bringing in a knowledgeable partner — and even its competitors.

Consumer 147

Consumer Mobile Other Retail 147

RetailDive

JULY 12, 2024

To drive traffic to the space, which reached 100 million visits last year, the brand is dropping a virtual version of a new shoe prior to its in-store release.

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365 Retail

JULY 12, 2024

The newly launched London-born luxury fragrance brand, Ombré Lamar , has opened its flagship store on Crawford Street in Marylebone. This launch introduces a prestigious and unique perspective on fragrance to the area, drawing inspiration from the art of blending tones. Ombré Lamar’s founders, a passionate duo with heritage rooted in the Arab world, have created a brand that fuses traditional Arabic tales with contemporary London style.

Arts 62

Arts Events Beauty and Health Customer 62

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

JULY 12, 2024

The retailer reserves its best deals for members of its newly revamped loyalty program, and offers unique services like photo sessions and haircuts.

Retail 103

Retail 103

365 Retail

JULY 12, 2024

Lone Design Club (LDC) has opened its “Summer Retreat At The Club” pop-up boutique in Islington Square. Running throughout July, this fashion pop-up aligns with Plastic Free July, offering a handpicked selection of sustainable and ethically produced high-fashion apparel and accessories from digital-native brands. The Summer Retreat At The Club pop-up boutique provides a unique and mindful shopping experience.

Fashion 62

Fashion Accessories Events Apparel 62

RetailDive

JULY 12, 2024

Evelyn Chua will lead the footwear brand’s segments across Southeast Asia, Australia and New Zealand in the newly created role.

Management 94

Management 94

RetailWire

JULY 12, 2024

Texas is the latest state to get a bullet vending machine.

Vend 104

Vend 104

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

JULY 12, 2024

GroceryAid, the long-established charity that offers wellbeing support to those in the grocery business, has reported that the number of workers it helped over the last year nearly doubled.

Retail 59

Retail 59

RetailWire

JULY 12, 2024

Taco Bell is bringing back the Nacho Fries Lover’s Pass, allowing Rewards Members to enjoy a regular order of Nacho Fries daily for 30 days for just $10. This pass is available for purchase exclusively through the Taco Bell app from July 9 to July 15.

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TalkingRetail

JULY 12, 2024

Retailing was one of the sectors that helped the UK economy grow faster than expected in April, according to the Office for National Statistics (ONS). The ONS reported that gross domestic product (GDP) was up 0.4% in May, double the projection of 0.2%.

Retail 59

Retail 59

RetailWire

JULY 12, 2024

This past April, AT&T discovered that there was a data breach in one of their workspaces through a third-party cloud platform. Proper and necessary steps were then taken immediately afterward. This resulted in customer data being illegally downloaded from the affected station. AT&T then proceeded to begin an investigation in order to assess and process what exactly happened.

Download 52

Download Customer Data Customer 52

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eCommerce

TalkingRetail

JULY 12, 2024

The no-low brewery, Nirvana, has launched a Pils (0.5% ABV), its first lager available in cans. Inspired by classic German pilsners, Nirvana Pils is brewed using one of the newest yeasts developed specifically for no-low brewing, helping to ensure a fuller flavour and great taste.

Presentation 52

Presentation Retail 52

RetailWire

JULY 12, 2024

Stop & Shop announced it will close 32 underperforming stores by the end of the year to focus on growth through price investments and store remodels. The closures will affect stores in Connecticut, Massachusetts, New Jersey, New York, and Rhode Island.

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TalkingRetail

JULY 12, 2024

Ferrara Candy has revealed its latest innovation that aims to drive premiumisation with Nerds Gummy Clusters. Created by Ferrara, Nerds Gummy Clusters combines the texture of gummy sweets with a coating of tangy and crunchy Nerds.

Marketing 52

Marketing Retail 52

365 Retail

JULY 12, 2024

It feels like Bitcoin and cryptocurrencies are everywhere at the moment; whether they’re experiencing a downturn or returning to record prices, digital assets are never too far from the financial news. Over the last decade, one of the biggest talking points, and for some, stumbling blocks, has been the practical use of Bitcoin and cryptocurrencies. Sure, we’re hearing about how good the technology is and how the blockchain is revolutionising the way people can send and receive money online, but

Cryptocurrencies 52

Cryptocurrencies Payment Services Games Travel 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion