Mon.May 20, 2024

article thumbnail

Combat AI-powered Fraud with AI, Experts Say

Practical eCommerce

The rise of AI-powered fraud attacks requires AI-powered tools, per researchers at LexisNexis and Verizon Business. The post Combat AI-powered Fraud with AI, Experts Say appeared first on Practical Ecommerce.

eCommerce 120
article thumbnail

The State Of Cybersecurity Innovation: RSA Conference 2024

Forrester eCommerce

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 2024 Brand Experience Award Winners are…

Retail TouchPoints

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment.

article thumbnail

Navigating The Regulatory Maze: Enhancing Customer Experience In Finance And Healthcare

Forrester eCommerce

No regulation was designed to ruin the customer experience, yet poor experiences in regulated industries abound. At CX Summit North America, we'll explore how leading organizations are navigating these challenges.

article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Simon to Replace JCPenney with Luxury Apartments at San Diego’s Fashion Valley

Retail TouchPoints

Simon has unveiled plans for the next wave of redevelopment for its Fashion Valley shopping center in San Diego, which will include the addition of 850 multi-family luxury residences by AMLI Residential. Development of the residential component will begin immediately following JCPenney ‘s planned closure at the end of 2025 and is expected to be completed in late 2026.

Fashion 290
article thumbnail

A Match Made In Plastic? Capital One’s Quest To Acquire Discover

Forrester eCommerce

Capital One’s plan to acquire Discover will change the shape of the financial services landscape (though not the fundamental forces that drive growth and success – but more on that later).

More Trending

article thumbnail

Could It Be You? Share Your Success Story For Our B2B Summit EMEA Awards

Forrester eCommerce

EMEA B2B companies with success stories in cross-functional alignment or best-practice program implementations within a single function should learn more about Forrester’s B2B Summit EMEA Awards and prepare a submission.

B2B 284
article thumbnail

Saks Evolves Saks Social Club, Focusing on Mental Health and Art Initiatives

Retail TouchPoints

Saks has expanded its brand ambassador program, Saks Social Club , and is leveraging its members to boost awareness of mental health issues and support public art projects. The Club features a diverse group of pop culture icons, sports stars and supermodels as well as influential figures in business and activism, and its newest additions include model Chanel Iman and socialite-turned-pop culture icon and 11:11 Media CEO Paris Hilton.

Arts 264
article thumbnail

Enterprise Architecture Awards: You Still Have Time!

Forrester eCommerce

You still have time to submit for the 2025 Forrester Enterprise Architecture Awards! The deadline for North America is now May 31. Companies that win the award gain two major benefits: Elevate your presence and command attention from leaders and peers. EA organizations secure a powerful affirmation to pitch the impact of EA on business success.

Customer 273
article thumbnail

#RICE24 Solution Spotlight: SUSE Empowers Retailers at the Edge of Innovation

Retail TouchPoints

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. Additionally, as retail operations continue to grow and expand, retailers need to scale their operations seamlessly and efficiently, including at the edge where space, network connectivity and resources may be limited.

Retail 264
article thumbnail

AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

article thumbnail

Cloud Security Provider Wiz Raises $1B In VC Funding, Passes On Lacework Acquisition

Forrester eCommerce

Wiz (founded in 2020) announced a new VC funding round of $1 billion at a post-money valuation of $12 billion. Wiz has cumulatively raised $1.8 billion in venture capital, is generating over $350 million in annual recurring revenue, and is on an upward trajectory toward a likely IPO in 2025.

243
243
article thumbnail

Hallmark Unveils Plans for Live Experience Inspired by its Iconic Holiday Films

Retail TouchPoints

Hallmark is leaning into to its reputation as the home of cheesy-yet-irresistible holiday films, with plans for a new live experience at the Crown Center shopping center, located near its headquarters in Kansas City, Mo. Image courtesy Hallmark Every weekend from Nov. 29 through Dec. 23, 2024, fans will be able to visit the free, open-to-the-public experience, which will be designed to emulate the town square that often makes an appearance in Hallmark’s holiday films.

Workshop 263
article thumbnail

Navigating Your SaaS Transition: 5 Insights From Stardock’s Experience With FastSpring

FastSpring

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. If your company is considering making a SaaS transition, Brad Sams of Stardock knows what you’re going through. As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doin

article thumbnail

A Confederacy of Meh

Steve Dennis

As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is available 24/7 from just about anywhere, we are no longer competing with the best in town, we are in competition with the universe.

Books 147
article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

article thumbnail

Early Look at Google’s AI Overviews

Practical eCommerce

The new feature in search results is an AI-generated response to queries. Here's our first assessment of the traffic impact. The post Early Look at Google’s AI Overviews appeared first on Practical Ecommerce.

eCommerce 125
article thumbnail

Target to cut prices on 5K items

RetailDive

The initiative follows several recent moves by the retailer to appeal to value and price-sensitive consumers.

Consumer 124
article thumbnail

Chipotle 50-for-1 Stock Makes Fast-Food Chain a Wise Investment, According to Experts

RetailWire

The Chipotle stock split back in March and has become a boon.

116
116
article thumbnail

Bruce Nordstrom — grandson of the retailer’s founder and father of its top executives — dies at 90

RetailDive

Under the leadership of his generation, the fashion department store went public, launched off-price Rack and expanded into a national retailer.

article thumbnail

Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

article thumbnail

Spirit Airlines Scraps Fees To Attract Customers

RetailWire

Spirit Airlines has scrapped its change and cancellation fees in the hopes of attracting more customers.

Customer 111
article thumbnail

Amazon cuts global customer service staff by less than 1%

RetailDive

The company said it reduced its global customer service team in an effort to shrink the distance between customers and customer service leaders.

Customer 119
article thumbnail

Engaging Strategies to Heat Up Your Summer Marketing

UpSellIt

As summer emerges, shoppers look for ways to enjoy the season through outdoor activities and festivities. This seasonal shift brings a wave of opportunities for ecommerce stores to cater to shopper’s evolving needs and preferences. Whether it’s gearing up for backyard barbecues, preparing for music festivals, or getting ready for beach vacations, consumers are on the lookout for products that enhance their summer experiences.

Marketing 111
article thumbnail

Target captures ‘That Target Feeling’ in new ad campaign

RetailDive

The big-box retailer has drawn inspiration from its social media following for its latest campaign.

article thumbnail

Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

article thumbnail

Sam Altman Reponds to Employee Equity Issues

RetailWire

On Saturday, OpenAI CEO Sam Altman stated that employees of the company who departed without signing a non-disparagement agreement risked forfeiting vested equity, though the policy remained unused.

104
104
article thumbnail

Figs will outfit hundreds of healthcare professionals at the Summer Olympics

RetailDive

The scrubs brand formed a multiyear agreement with The U.S. Olympic and Paralympic Committee and The LA28 Olympic and Paralympic Games.

Games 111
article thumbnail

Aligning Business Priorities To Achieve Digital Transformation | Salsify

Salsify

A proposed digital transformation may receive some resistance in your organization, but it’s necessary to remain aligned with your consumers’ needs and expectations.

article thumbnail

How quality communication can fix inefficiencies in your organization

RetailDive

Streamline your communication to create a more collaborative and productive workplace.

111
111
article thumbnail

🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

article thumbnail

Shaken Udder launches new marketing campaign

TalkingRetail

Shaken Udder has launched a new multi-million-pound marketing campaign with a nod to ‘grown-up-isms’.

article thumbnail

Walmart wants shoppers across incomes to feast on its new private brand

RetailDive

Findings from Numerator suggest the retailer’s bettergoods line appeals to lower-income and higher-income consumers, but for different reasons.

Consumer 111
article thumbnail

The Rise of $400 Pineapples and the Luxury Fruit Trend

RetailWire

The Rubyglow pineapple, known for its unique red exterior and sweetness, is priced at $395.99 at Melissa’s Produce, a specialty fruit and vegetable retailer in California.

article thumbnail

Dick’s Sporting Goods employee connected to SEC insider trading charges

RetailDive

A data analytics employee communicated nonpublic information about the company to Frank Poerio, who was charged with insider trading that netted over $800,000.

article thumbnail

5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.