Mon.May 20, 2024

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Combat AI-powered Fraud with AI, Experts Say

Practical eCommerce

The rise of AI-powered fraud attacks requires AI-powered tools, per researchers at LexisNexis and Verizon Business. The post Combat AI-powered Fraud with AI, Experts Say appeared first on Practical Ecommerce.

eCommerce 109
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Navigating The Regulatory Maze: Enhancing Customer Experience In Finance And Healthcare

Forrester eCommerce

No regulation was designed to ruin the customer experience, yet poor experiences in regulated industries abound. At CX Summit North America, we'll explore how leading organizations are navigating these challenges.

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The 2024 Brand Experience Award Winners are…

Retail TouchPoints

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment.

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The State Of Cybersecurity Innovation: RSA Conference 2024

Forrester eCommerce

RSAC gives security startups two structured opportunities to distinguish themselves, and Forrester always finds it revealing to see which startups make the cut.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Simon to Replace JCPenney with Luxury Apartments at San Diego’s Fashion Valley

Retail TouchPoints

Simon has unveiled plans for the next wave of redevelopment for its Fashion Valley shopping center in San Diego, which will include the addition of 850 multi-family luxury residences by AMLI Residential. Development of the residential component will begin immediately following JCPenney ‘s planned closure at the end of 2025 and is expected to be completed in late 2026.

Fashion 290
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A Match Made In Plastic? Capital One’s Quest To Acquire Discover

Forrester eCommerce

Capital One’s plan to acquire Discover will change the shape of the financial services landscape (though not the fundamental forces that drive growth and success – but more on that later).

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Could It Be You? Share Your Success Story For Our B2B Summit EMEA Awards

Forrester eCommerce

EMEA B2B companies with success stories in cross-functional alignment or best-practice program implementations within a single function should learn more about Forrester’s B2B Summit EMEA Awards and prepare a submission.

B2B 284
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Saks Evolves Saks Social Club, Focusing on Mental Health and Art Initiatives

Retail TouchPoints

Saks has expanded its brand ambassador program, Saks Social Club , and is leveraging its members to boost awareness of mental health issues and support public art projects. The Club features a diverse group of pop culture icons, sports stars and supermodels as well as influential figures in business and activism, and its newest additions include model Chanel Iman and socialite-turned-pop culture icon and 11:11 Media CEO Paris Hilton.

Arts 264
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Enterprise Architecture Awards: You Still Have Time!

Forrester eCommerce

You still have time to submit for the 2025 Forrester Enterprise Architecture Awards! The deadline for North America is now May 31. Companies that win the award gain two major benefits: Elevate your presence and command attention from leaders and peers. EA organizations secure a powerful affirmation to pitch the impact of EA on business success.

Customer 273
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#RICE24 Solution Spotlight: SUSE Empowers Retailers at the Edge of Innovation

Retail TouchPoints

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. Additionally, as retail operations continue to grow and expand, retailers need to scale their operations seamlessly and efficiently, including at the edge where space, network connectivity and resources may be limited.

Retail 264
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Cloud Security Provider Wiz Raises $1B In VC Funding, Passes On Lacework Acquisition

Forrester eCommerce

Wiz (founded in 2020) announced a new VC funding round of $1 billion at a post-money valuation of $12 billion. Wiz has cumulatively raised $1.8 billion in venture capital, is generating over $350 million in annual recurring revenue, and is on an upward trajectory toward a likely IPO in 2025.

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Hallmark Unveils Plans for Live Experience Inspired by its Iconic Holiday Films

Retail TouchPoints

Hallmark is leaning into to its reputation as the home of cheesy-yet-irresistible holiday films, with plans for a new live experience at the Crown Center shopping center, located near its headquarters in Kansas City, Mo. Image courtesy Hallmark Every weekend from Nov. 29 through Dec. 23, 2024, fans will be able to visit the free, open-to-the-public experience, which will be designed to emulate the town square that often makes an appearance in Hallmark’s holiday films.

Workshop 263
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A Confederacy of Meh

Steve Dennis

As we entered this century it became ever more clear that we were moving from a world of relative scarcity to one of vast abundance. As everything that can be connected is connected, as once meaningful friction erodes, and when just about anything we might want is available 24/7 from just about anywhere, we are no longer competing with the best in town, we are in competition with the universe.

Books 147
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Navigating Your SaaS Transition: 5 Insights From Stardock’s Experience With FastSpring

FastSpring

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. If your company is considering making a SaaS transition, Brad Sams of Stardock knows what you’re going through. As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doin

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Engaging Strategies to Heat Up Your Summer Marketing

UpSellIt

As summer emerges, shoppers look for ways to enjoy the season through outdoor activities and festivities. This seasonal shift brings a wave of opportunities for ecommerce stores to cater to shopper’s evolving needs and preferences. Whether it’s gearing up for backyard barbecues, preparing for music festivals, or getting ready for beach vacations, consumers are on the lookout for products that enhance their summer experiences.

Marketing 106
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Sam Altman Reponds to Employee Equity Issues

RetailWire

On Saturday, OpenAI CEO Sam Altman stated that employees of the company who departed without signing a non-disparagement agreement risked forfeiting vested equity, though the policy remained unused.

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Early Look at Google’s AI Overviews

Practical eCommerce

The new feature in search results is an AI-generated response to queries. Here's our first assessment of the traffic impact. The post Early Look at Google’s AI Overviews appeared first on Practical Ecommerce.

eCommerce 101
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Aligning Business Priorities To Achieve Digital Transformation | Salsify

Salsify

A proposed digital transformation may receive some resistance in your organization, but it’s necessary to remain aligned with your consumers’ needs and expectations.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Bruce Nordstrom — grandson of the retailer’s founder and father of its top executives — dies at 90

RetailDive

Under the leadership of his generation, the fashion department store went public, launched off-price Rack and expanded into a national retailer.

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Spirit Airlines Scraps Fees To Attract Customers

RetailWire

Spirit Airlines has scrapped its change and cancellation fees in the hopes of attracting more customers.

Customer 111
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Amazon cuts global customer service staff by less than 1%

RetailDive

The company said it reduced its global customer service team in an effort to shrink the distance between customers and customer service leaders.

Customer 115
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The Rise of $400 Pineapples and the Luxury Fruit Trend

RetailWire

The Rubyglow pineapple, known for its unique red exterior and sweetness, is priced at $395.99 at Melissa’s Produce, a specialty fruit and vegetable retailer in California.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Target to cut prices on 5K items

RetailDive

The initiative follows several recent moves by the retailer to appeal to value and price-sensitive consumers.

Consumer 121
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7 of the Best SEO Agencies for Effective Digital Optimization Services

Digital Doughnut

Want to know the best SEO services agencies to improve your search ranking? Explore the top agencies that deliver unparalleled services for enhanced visibility.

SEO 75
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Walmart wants shoppers across incomes to feast on its new private brand

RetailDive

Findings from Numerator suggest the retailer’s bettergoods line appeals to lower-income and higher-income consumers, but for different reasons.

Consumer 104
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Chipotle 50-for-1 Stock Makes Fast-Food Chain a Wise Investment, According to Experts

RetailWire

The Chipotle stock split back in March and has become a boon.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Dick’s Sporting Goods employee connected to SEC insider trading charges

RetailDive

A data analytics employee communicated nonpublic information about the company to Frank Poerio, who was charged with insider trading that netted over $800,000.

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Copper Prices Surpassing All-Time High

RetailWire

Copper prices have surged to a new record high, marking the latest milestone in a months-long rally fueled by financial investors anticipating imminent supply shortages.

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Figs will outfit hundreds of healthcare professionals at the Summer Olympics

RetailDive

The scrubs brand formed a multiyear agreement with The U.S. Olympic and Paralympic Committee and The LA28 Olympic and Paralympic Games.

Games 105
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Snappy Shopper partners with Stuart to help retailers improve delivery operations

TalkingRetail

Snappy Shopper has announced a new partnership with Stuart, a pioneer in on-demand last-mile tech logistics. This collaboration aims to enhance the delivery experience for both consumers and retailers by leveraging Stuart's innovative platform.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.