Wed.Jun 12, 2024

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Coachella Vibes in Your Store? How Offsite Events Drive Loyalty

Retail TouchPoints

Imagine throngs of festival-goers pulsing with energy, immersed in the electrifying atmosphere of Coachella. The air is alive with the beat of the music, the vibrant colors of the crowd and the tangible excitement that permeates every corner of the festival grounds. Now, imagine capturing that very essence and weaving it into the fabric of your retail store.

Events 264
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Key Takeaways from SAP Sapphire Orlando 2024

Forrester eCommerce

Forrester Analyst Key Takeaways from SAP Sapphire Orlando 2024

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In Retail Real Estate, Smaller Spaces See Big Demand

Retail TouchPoints

“Less is more” appears to be the new mantra for retailers and QSRs when it comes to square footage for their stores and restaurants. A report from commercial real estate company JLL revealed that in Q1 2024, more than two-thirds (68.5%) of leasing deals were for spaces of 2,500 square feet or smaller. The trend toward compact selling spaces isn’t a new phenomenon, according to Arvind Cheruku, Partner and CIO of Janapriya Upscale USA , a subsidiary of a 36 -year-old real estate company with roots

Retail 290
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The Dawn Of The Age Of Agents

Forrester eCommerce

What A Difference A Year Makes It has been more than a year since I first wrote about GenAI-powered agents.

Blog 284
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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It’s Time to Embrace Mobile-First Retail

Retail TouchPoints

Omnichannel planning is widely recognised as the contemporary, effective and optimal approach to coordinating digital media. We all know that crafting a brilliant digital media plan stems from developing a comprehensive digital strategy. It’s all very smart, but it seems we may be missing a trick in not considering each individual device. After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal.

Mobile 289
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Redefining The Fate Of Virtual Care

Forrester eCommerce

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care.

More Trending

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Fortinet Acquires Lacework

Forrester eCommerce

After the rumors that Wiz was going to acquire cloud workload security (CWS) specialist Lacework fell through, Fortinet has announced the acquisition of Lacework for an undisclosed amount. The sales price is expected to be higher than Wiz’s rumored offer but lower than what Lacework’s investors would have liked.

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Bath & Body Works Deploys Gen AI to Help Customers Sniff Out the Perfect Fragrance

Retail TouchPoints

Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to their individual preferences.

Customer 264
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The ERP World Is Busy With Acquisitions

Forrester eCommerce

SAP and IFS announce key acquisitions furthering breadth and depth of their software capabilities and add customer value.

Customer 221
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BJ’s Expands Same-Day Delivery for Oversize Items

Retail TouchPoints

In partnership with Roadie , a UPS company , BJ’s Wholesale Club has expanded same-day delivery services for large, big-ticket items such as patio sets, grills and TVs. “With same-day delivery, we’re able to not only provide competitive everyday low prices, but we can save members time by delivering the order in just a few hours,” said Monica Schwartz, EVP and Chief Digital Officer at BJ’s Wholesale Club in a statement.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Master The Art Of Decision-Making

Forrester eCommerce

In a world where data is as abundant as clarity is elusive, mastering the discipline of decision-making is more important than ever. Many organizations and leaders fall short at decision-making, approaching it intuitively rather than analytically.

Arts 221
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Hanes Sells Champion Brand to Authentic for $1.2 Billion

Retail TouchPoints

HanesBrands will sell the IP and certain operating assets of its global Champion business to Authentic Brands Group for $1.2 billion , a figure that could increase to $1.5 billion via an additional contingent cash consideration if certain performance thresholds are met. The acquisition, which has been unanimously approved by the HanesBrands board of directors, is slated to be completed in the second half of 2024.

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EBay rolls out AI-backed photo enhancement tool

RetailDive

The feature, which allows sellers to generate new backgrounds, is the latest aimed at helping merchants swiftly create high-quality product listings.

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Over 15,000 Amazon Delivery Workers Seek Compensation for Overtime and Unpaid Wages

RetailWire

On Tuesday, over 15,000 Amazon delivery drivers launched arbitration proceedings against the e-commerce giant, claiming they were misclassified as independent contractors rather than employees entitled to minimum wage and overtime benefits.

eCommerce 110
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Nordstrom nears completion on West Coast fulfillment transition

RetailDive

By transitioning operations to an omnichannel center, the retailer is building on its efforts to lower fulfillment costs.

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QUIZ Opens New Flagship Store in Manchester’s Trafford Centre

365 Retail

QUIZ , the omni-channel fashion brand, has opened its new flagship store in the iconic Trafford Centre , Manchester. The shop, which opened its doors to the public last week, is located at 126 Regent Crescent within the centre and replaces QUIZ’s former store. The new store boasts approximately 2,500 sq ft of sales floor, providing a larger space for customers.

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Lowe’s names chief marketing officer

RetailDive

Jennifer Wilson was promoted to the role and oversees a number of initiatives including the company’s retail media network.

Marketing 119
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Gas Prices Falling as Summer Heads Into Full Swing

RetailWire

Road weary-drivers will finally get some relief.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Do retailers need active assailant insurance?

RetailDive

Stores and shopping centers are increasingly vulnerable to the death and destruction caused by mass shooters in the U.S.

Retail 115
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In-N-Out Burger Raises Prices in Response to California Minimum Wage Law

RetailWire

The burger chain raised its prices on the same day the fast-food minimum wage law increased.

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Joann names new interim CEO

RetailDive

Michael Prendergast will take on the role while a search for a permanent chief is underway. Meanwhile, the company appointed a new board of directors.

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Lipton unveils new competition for retailers

TalkingRetail

Lipton is kicking off the summer season with a competition for retailers by giving one shop-owner the chance to win a branded store takeover. The push aims to drive awareness of the new 330ml can format.

Retail 97
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Too Faced joins Amazon’s premium beauty store

RetailDive

The move comes just weeks after sister brand Clinique opened an Amazon storefront as the e-commerce giant ups its beauty game.

eCommerce 105
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Castore Selects centre:mk for Regional Debut

365 Retail

Castore , the premium performance sportswear brand, has selected centre:mk for its regional debut. Set to open on Silbury Arcade in late June, Castore’s 865 sq ft location will be one of the brand’s first new store design concepts. Designed by Ink Associates, the concept is inspired by the grit, graft, and determination of athletes. Utilising advanced engineering and unique technical fabrics, Castore’s high-performing sportswear pushes the boundaries of activewear innovation.

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Walmart store employees can now earn up to $1K per year in bonuses

RetailDive

Part- and full-time hourly associates have the potential to earn more the longer they stay with the company, the retailer said.

Retail 98
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Saudi Crown Prince MBS Launches Lavish Aroya Cruises

RetailWire

Expanding his ambitious vision beyond land and air, Saudi Crown Prince Mohammed bin Salman is venturing into the maritime world with the launch of Aroya Cruises.

Travel 59
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Mango looks to strengthen homeware line with new leader

RetailDive

The retailer is seeking to grow its Mango Home business with product diversification, as part of its goal to reach 4 billion euros in sales by 2026.

Retail 98
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Raytheon Hit With Age Discrimination-Based Class Action Lawsuit

RetailWire

People claim that Raytheon discriminated against them due to their age.

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Ryan Cohen dodges Bed Bath & Beyond shareholder lawsuit

RetailDive

Claims that the activist investor collected “short-swing” profits, leaving shareholders holding the bag, are moot, a judge ruled Tuesday.

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MADL celebrates Pride Month by increasing Pride Pot allocation

TalkingRetail

Nisa’s Making a Difference Locally (MADL) charity is marking Pride Month by increasing the Pride Pot allocation to £1,000 per cause. MADL launched a Pride Pot worth £50,000 in June 2023 to donate through Nisa retailers to support LGBTQ+ community groups and charities.

Retail 59
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.