Tue.Nov 26, 2024

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Three Things Consumers Value More than Price When Choosing a Brand

Retail TouchPoints

Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose the products they buy and the brands they buy them from. Certainly, the price is high among them. However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions.

Consumer 290
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Adtech Competition Heats Up With A Potential Divestment, A New Offering, And An Acquisition

Forrester eCommerce

It’s been a busy news week on the advertising technology (adtech) front. The US Department of Justice (DOJ) announced that it is requesting Google to divest of the Chrome browser as the outcome of the monopoly trial that the search giant lost earlier this year.

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Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

Retail TouchPoints

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, the 40 -year-old company turned its new digital-first status into an opportunity to enhance the customer experience by: Transitioning store managers into online personal shoppers who offer one-on-one shopping and styling advice; Leveraging its newly honed ecommerce chops to launch a resale marketplace that has made Hanna Andersson the most resold child

Customer 289
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H&M Reopens Westfield Stratford Store with Innovative Concept

365 Retail

H&M has officially reopened its Westfield Stratford store, unveiling a new and innovative concept after an extensive renovation. The revamped space introduces cutting-edge technology, an elevated shopping experience, and a curated selection of fashion, beauty, and home collections. The redesigned store represents a milestone in H&M’s evolution, blending refined design with advanced features to meet modern consumer expectations.

Fashion 64
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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True Religion Sweetens Loyalty Program with ‘Can’t Buy’ Experiences

Retail TouchPoints

True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Rewards’ tiers have been renamed and redesigned to offer shoppers more flexibility and earlier redemption milestones.

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Honoring the Unsung Heroes of Retail: Spotlighting the 2024 Holiday Shopping Season

Fabric Blog

As the holiday season ramps up, the world of retail is buzzing with anticipation and uncertainty. Having spent my career in retail, experiencing Black Fridays and Cyber Mondays from inside fulfillment centers, call centers, and stores, this year feels markedly different. For the first time, I’m approaching this peak selling season not from the front lines but from the perspective of a software company— fabric —that empowers retailers to thrive in Q4 and beyond.

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Domino’s Pizza Stake Purchased by Warren Buffett’s Berkshire Hathaway Group

RetailWire

Warren Buffett's Berkshire Hathaway Group has purchased a huge stake in Domino's Pizza, and the investor's reasons for the purchase may be surprising.

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La-Z-Boy Embraces Experiential Retail in New Chicago Store

Retail TouchPoints

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. Key elements include a Recliner Runway, where shoppers can learn more about product features or build a customized recliner using a digital touchscreen, as well as nods to lifestyles such as “Urban Modern,” “La-Z-Girl” and “Gamer.

Retail 277
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Every penny from vape licensing scheme must go to enforcement, says campaigners

TalkingRetail

“Every penny” generated from the government's vape licensing scheme must be delivered to enforcement agencies to tackle the “impending black market explosion” in the UK, campaigners have warned.

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Struggling Kohl’s Snags Michaels CEO to Lead Company

Retail TouchPoints

Kohl’s has named Ashley Buchanan, CEO of Michaels , as its new CEO, effective Jan. 15, 2025. Current Kohl’s CEO Tom Kingsbury will be stepping down on that date but will remain as an advisor and board member until his planned retirement in May 2025. The department store retailer announced the C-suite change along with its financial results for Q3, which ended Nov. 2, 2024.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Why stores still spark joy around the holidays

RetailDive

Online shopping has surged over the years, but it’s hard to replicate the discovery — and fun — of going to stores.

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Walmart, NBCU to Kick Off Shoppable Live Sports Partnership with Thanksgiving Game

Retail TouchPoints

NBCUniversal and Walmart have collaborated on a series of new shoppable TV experiences and measurement capabilities for the network’s linear and streaming live sports coverage that will kick off Thanksgiving night. The partnership includes an integration with Walmart’s Connect retail media platform, which will provide advertisers with more in-depth campaign reporting.

Games 288
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The Top 10 Consumer Trends To Watch in 2025 | Salsify

Salsify

Consumers aren’t consistent. What they like, what they want, and what they’re willing to purchase changes in response to social, economic, and demographic factors.

Consumer 122
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Dog Treats Recalled by FDA Due to Salmonella Risk

RetailWire

The recalled dog treats are being sold in 19 states.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Data Suggest Solid 2024 Holiday Sales

Practical eCommerce

Industry projections and the latest economic data point to a good holiday sales season for online retailers. The post Data Suggest Solid 2024 Holiday Sales appeared first on Practical Ecommerce.

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Amid setbacks in its turnaround, Kohl’s lowers guidance again

RetailDive

Traffic, sales and profits declined in Q3, and the department store is reversing course in some areas after its tactics backfired.

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Abercrombie & Fitch Reports Stunning Q3 Earnings, Expects Strong Holiday Shopping Season

RetailWire

Abercrombie & Fitch has been doing something right, as its latest earnings report shows significant growth.

Retail 111
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Dick’s continues to dodge the rest of retail’s problems as comps jump 4%

RetailDive

Warm weather and price-conscious shoppers didn’t meaningfully dent the retailer’s performance — and tariffs won’t either, executives said.

Retail 111
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Best Buy Misses All Targets in Q3 Earnings Report, Stock Tumbles

RetailWire

Best Buy recently revealed a disappointing Q3 earnings report, causing stocks to tumble.

Retail 105
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Best Buy says election, economy dampened customer demand in Q3

RetailDive

Revenue fell 3.2% as shoppers avoided big-ticket purchases, but with the election over and the heart of the holiday sales season ahead, the retailer is optimistic about Q4.

Customer 105
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Frylight reduces bottle weight by 9%

TalkingRetail

Frylight, the 1-calorie cooking spray brand, has announced the reduction of its bottle weight by 9% in a bid to become more sustainable. The design change is aimed at lowering the brand’s carbon footprint within both production and logistics.

Retail 52
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How J.C. Penney’s ‘Really Big Deal Reveals’ campaign is faring so far

RetailDive

The retailer has been averaging 13% to 15% new customers each week during the campaign appearing in Amazon Prime Video’s “Thursday Night Football.

Customer 105
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Walmart Cuts DEI Programs, Following Ford, Lowe’s, and Others

RetailWire

Walmart is curtailing its commitment to DEI programs.

Other 98
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True Religion reboots its loyalty program ahead of Black Friday

RetailDive

The program, renamed True Rewards, offers incentives beyond traditional discounts to include access to sports, music and cultural experiences.

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Target Adds Exclusive Bogg Tote Bags to Its Lineup of Must-Have Holiday Items

RetailWire

The limited-edition Bogg Bag sports Target's Bullseye logo.

Retail 98
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Maximize Your Holiday Sales: Get Your TikTok Shop Ready for the Big Holiday Push

CPC Strategy

Social Maximize Your Holiday Sales: Get Your TikTok Shop Ready for the Big Holiday Push By Tinuiti Team Nov 26 2024 If you’re wondering whether TikTok is the right place to sell your products this holiday season, consider this: TikTok’s influence on shopping behavior is undeniable, with over 75% of users reporting that they’ve discovered new brands on the platform, and over 40% saying they’ve made purchases directly through the app.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Zoom Reports Bold Q3 Earnings, Unveils New Name To Reflect AI Transformation

RetailWire

Zoom also projects a strong earnings report at the end of the current fourth quarter.

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Millions of illicit vapes and tobacco seized over the last year

TalkingRetail

More than a million illegal vapes were seized by Trading Standards in 2023/2024, new data released from National Trading Standards (NTS) and the Department of Health and Social Care (DHSC) shows. A joint initiative named Operation Joseph has tracked over 1.

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Starbucks Is the Latest Victim of a Ransomware Attack

RetailWire

Starbucks is the victim of a cyberattack on a third-party vendor used by the coffee chain.

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Scottish retailer Zahid Mukhtar launches new Avens Retail stores

TalkingRetail

Avens Retail, an independent retailer operating as part of the Nisa network, recently reopened two stores in Ballingry and Overton Road.

Retail 52
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.