Retail TouchPoints

NOVEMBER 26, 2024

Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose the products they buy and the brands they buy them from. Certainly, the price is high among them. However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions.

Consumer 265

Consumer Channel Social Media Mobile 265

Forrester eCommerce

NOVEMBER 26, 2024

It’s been a busy news week on the advertising technology (adtech) front. The US Department of Justice (DOJ) announced that it is requesting Google to divest of the Chrome browser as the outcome of the monopoly trial that the search giant lost earlier this year.

Technology 284

Technology Other Customer 284

Retail TouchPoints

NOVEMBER 26, 2024

True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Rewards’ tiers have been renamed and redesigned to offer shoppers more flexibility and earlier redemption milestones.

Social Media 273

Social Media Gifts Omnichannel Reference 273

Forrester eCommerce

NOVEMBER 26, 2024

It’s Autumn here in the US, and school is very much in session. Like my kids, learning has been tops on the agenda for the past several months, as I heard briefings from and interviewed clients of the top CX strategy consulting firms in the world.

Customer Experience 195

Customer Experience Customer Management 195

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

NOVEMBER 26, 2024

Walmart , the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report. The backtrack is wide-ranging and includes : A decision not to renew the operation of an equity racial center set up in 2020; Pulling out of the Human Rights Campaign’s LGBTQ+ rights index; No longer giving priority treatment to suppliers based on race or gender; Stopping the usage of the terms “DEI” and “LatinX” in its commun

Supplies 269

Supplies Operations Consumer Marketing 269

RetailDive

NOVEMBER 26, 2024

Traffic, sales and profits declined in Q3, and the department store is reversing course in some areas after its tactics backfired.

Department Stores 111

Department Stores 111

RetailDive

NOVEMBER 26, 2024

The retailer has been averaging 13% to 15% new customers each week during the campaign appearing in Amazon Prime Video’s “Thursday Night Football.

Customer 99

Customer Retail 99

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. Key elements include a Recliner Runway, where shoppers can learn more about product features or build a customized recliner using a digital touchscreen, as well as nods to lifestyles such as “Urban Modern,” “La-Z-Girl” and “Gamer.

Retail 256

Retail Omnichannel Customer eCommerce 256

RetailDive

NOVEMBER 26, 2024

Revenue fell 3.2% as shoppers avoided big-ticket purchases, but with the election over and the heart of the holiday sales season ahead, the retailer is optimistic about Q4.

Customer 87

Customer Retail 87

Retail TouchPoints

NOVEMBER 26, 2024

Kohl’s has named Ashley Buchanan, CEO of Michaels , as its new CEO, effective Jan. 15, 2025. Current Kohl’s CEO Tom Kingsbury will be stepping down on that date but will remain as an advisor and board member until his planned retirement in May 2025. The department store retailer announced the C-suite change along with its financial results for Q3, which ended Nov. 2, 2024.

Department Stores 251

Department Stores Apparel Gifts Management 251

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Operations

Practical eCommerce

NOVEMBER 26, 2024

Industry projections and the latest economic data point to a good holiday sales season for online retailers. The post Data Suggest Solid 2024 Holiday Sales appeared first on Practical Ecommerce.

Online Retail 83

Online Retail eCommerce Retail 83

Retail TouchPoints

NOVEMBER 26, 2024

NBCUniversal and Walmart have collaborated on a series of new shoppable TV experiences and measurement capabilities for the network’s linear and streaming live sports coverage that will kick off Thanksgiving night. The partnership includes an integration with Walmart’s Connect retail media platform, which will provide advertisers with more in-depth campaign reporting.

Games 175

Games Management Marketing Customer 175

RetailDive

NOVEMBER 26, 2024

The program, renamed True Rewards, offers incentives beyond traditional discounts to include access to sports, music and cultural experiences.

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94

RetailWire

NOVEMBER 26, 2024

Abercrombie & Fitch has been doing something right, as its latest earnings report shows significant growth.

Retail 96

Retail 96

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Improvements

RetailDive

NOVEMBER 26, 2024

Warm weather and price-conscious shoppers didn’t meaningfully dent the retailer’s performance — and tariffs won’t either, executives said.

Retail 87

Retail 87

Salsify

NOVEMBER 26, 2024

Consumers aren’t consistent. What they like, what they want, and what they’re willing to purchase changes in response to social, economic, and demographic factors.

Consumer 72

Consumer eCommerce 72

RetailWire

NOVEMBER 26, 2024

Best Buy recently revealed a disappointing Q3 earnings report, causing stocks to tumble.

Retail 104

Retail 104

TalkingRetail

NOVEMBER 26, 2024

More than a million illegal vapes were seized by Trading Standards in 2023/2024, new data released from National Trading Standards (NTS) and the Department of Health and Social Care (DHSC) shows. A joint initiative named Operation Joseph has tracked over 1.

Operations 64

Operations Retail 64

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eCommerce

365 Retail

NOVEMBER 26, 2024

H&M has officially reopened its Westfield Stratford store, unveiling a new and innovative concept after an extensive renovation. The revamped space introduces cutting-edge technology, an elevated shopping experience, and a curated selection of fashion, beauty, and home collections. The redesigned store represents a milestone in H&M’s evolution, blending refined design with advanced features to meet modern consumer expectations.

Fashion 62

Fashion Technology Mobile Events 62

RetailWire

NOVEMBER 26, 2024

Zoom also projects a strong earnings report at the end of the current fourth quarter.

Technology 90

Technology 90

Canadian Special Events

NOVEMBER 26, 2024

Dylan’s Bar Mitzvah was a stylish celebration that seamlessly blended tradition with modern elegance. The black-and-gold colour scheme sets the tone, creating a sophisticated yet lively atmosphere. EM Events meticulously planned every detail , while the stunning décor and design by Total Événements reflect both the significance of the occasion and Dylan’s unique personality.

Events 52

Events Social Media Marketing Customer 52

RetailWire

NOVEMBER 26, 2024

The recalled dog treats are being sold in 19 states.

98

98

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Fabric Blog

NOVEMBER 26, 2024

As the holiday season ramps up, the world of retail is buzzing with anticipation and uncertainty. Having spent my career in retail, experiencing Black Fridays and Cyber Mondays from inside fulfillment centers, call centers, and stores, this year feels markedly different. For the first time, I’m approaching this peak selling season not from the front lines but from the perspective of a software company— fabric —that empowers retailers to thrive in Q4 and beyond.

Fulfillment 52

Fulfillment Retail eCommerce Webinar 52

RetailWire

NOVEMBER 26, 2024

Walmart is curtailing its commitment to DEI programs.

Other 95

Other Retail 95

TalkingRetail

NOVEMBER 26, 2024

Frylight, the 1-calorie cooking spray brand, has announced the reduction of its bottle weight by 9% in a bid to become more sustainable. The design change is aimed at lowering the brand’s carbon footprint within both production and logistics.

Retail 52

Retail 52

RetailDive

NOVEMBER 26, 2024

Online shopping has surged over the years, but it’s hard to replicate the discovery — and fun — of going to stores.

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64

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail

TalkingRetail

NOVEMBER 26, 2024

“Every penny” generated from the government's vape licensing scheme must be delivered to enforcement agencies to tackle the “impending black market explosion” in the UK, campaigners have warned.

Marketing 52

Marketing Retail 52

CPC Strategy

NOVEMBER 26, 2024

Social Maximize Your Holiday Sales: Get Your TikTok Shop Ready for the Big Holiday Push By Tinuiti Team Nov 26 2024 If you’re wondering whether TikTok is the right place to sell your products this holiday season, consider this: TikTok’s influence on shopping behavior is undeniable, with over 75% of users reporting that they’ve discovered new brands on the platform, and over 40% saying they’ve made purchases directly through the app.

Shipping Costs 72

Shipping Costs Gifts Webinar Apparel 72

TalkingRetail

NOVEMBER 26, 2024

Retail trade union Usdaw has welcomed commitments laid out by the home secretary and policing minister, in response to an epidemic of retail crime, to additional neighbourhood police, respect orders and an end to the £200 rule.

Retail 52

Retail 52

RetailWire

NOVEMBER 26, 2024

Warren Buffett's Berkshire Hathaway Group has purchased a huge stake in Domino's Pizza, and the investor's reasons for the purchase may be surprising.

Food and Beverages 52

Food and Beverages 52

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Retail