Thu.Dec 05, 2024

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Five Steps to Drive Customer Growth With PLG

Forrester eCommerce

Long practiced in emerging companies, product-led growth (PLG) has been touted as one of the fastest ways for B2B firms to grow. Perhaps even more compelling than rapid growth is the lower cost of sales in PLG motions.

B2B 195
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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

If you stop to think about it, we must be a little crazy to expect so many things from store associates today. We want them to be brand ambassadors. When your store is full of associates who love the brand and live it, they will draw in customers. Excellent brand ambassadors are like traffic magnets. Of course, they need to be product experts. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

POS 275
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HubSpot Pros and Cons for eCommerce: What Brands Need to Know

Groove

HubSpot is well-known among business owners, entrepreneurs, and marketing professionals. As an all-in-one solution for inbound marketing, sales, and customer service, it checks a lot of boxes, but you may not recognize the full extent of what it has to offer. In this post, we'll dive into the biggest HubSpot pros and cons, breaking down its capabilities, the most significant limitations, and how it might support your company's goals.

eCommerce 293
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Five Below Taps Forever 21 CEO to Lead Company

Retail TouchPoints

Five Below has named Winnie Park, currently CEO of Forever 21 , to take the reins as its CEO, effective Dec. 16, 2024. Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. In her new role, Park will work closely with COO Kenneth Bull, who has been serving as interim President and CEO since Andersons departure. Co-founder Thomas Vellios will continue as Chairman of the Five Below board and work with the executive team to drive the retailers strategic priorities.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Announcing The Forrester Wave™: Marketplace Development Platforms, Q4 2024

Forrester eCommerce

Orchestrating your partner ecosystem creates new value with e-commerce. Make no mistake, becoming a marketplace is a business transformation, not a feature rollout. The number of ways that you can arrange your marketplace can be hard to imagine.

eCommerce 195
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Washington, D.C. AG Sues Amazon for Secretly Excluding Prime Delivery to High-Crime Zip Codes

Retail TouchPoints

Brian Schwalb, Attorney General for the District of Columbia, has filed a lawsuit accusing Amazon of failing to provide its advertised fastest delivery service to two D.C. zip codes while continuing to charge full price for its Amazon Prime service to the approximately 48,000 Prime members living there. The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip cod

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Etsy Taps Depop CEO as New President and Chief Growth Officer as Marketplace Faces Critical ‘Inflection Point’

Retail TouchPoints

Amid increasing competition , handmade marketplace Etsy has announced a series of executive appointments and departures, aimed at advancing its mission to “ keep commerce human ” while putting the business back on a growth path. Kruti Patel Goyal, current CEO of Etsy subsidiary Depop and a long-time Etsy executive, has been appointed to the newly created role of President and Chief Growth Officer.

Gifts 279
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A Look Under The Hood Of Our New Forrester Wave™ Report

Forrester eCommerce

You know it. You love it. And now you’ll love it more. Get an inside look at the recent changes made to the iconic Forrester Wave™ report.

Customer 221
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NRF Expects Returns to Ramp Up Again in 2024, Accounting for 16.9% of Annual Sales

Retail TouchPoints

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5% in 2023. And even though returns occur throughout the year, they are more prevalent during (and after) the holiday season.

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AI Shopping Assistants and Chatbots in Customer Experience | Salsify

Salsify

If you work in ecommerce, you know how deeply customers appreciate speed and convenience. That being said, many brands may be overlooking a simple way to provide it to their shoppers.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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2024 Cyber Five Ad Trends: Black Friday and Cyber Monday Stats Across Google, Amazon, and Meta

CPC Strategy

Ecommerce 2024 Cyber Five Ad Trends: Black Friday and Cyber Monday Stats Across Google, Amazon, and Meta By Andy Taylor Dec 05 2024 The period between Thanksgiving and Cyber Monday, known as the Cyber Five, is a clear mile marker to start holiday shopping for many consumers, and, as such, is a pivotal stretch for many marketers. Here we’ll take a look at some of the key trends that emerged from this year’s Cyber Five for Tinuiti clients under management, including how the shift in

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Allwyn reveals first ever ‘Local Retail Champions’ at awards ceremony

TalkingRetail

National Lottery operator Allwyn has announced that Coldean Convenience in Brighton and Londis Solo Convenience Store in Glasgow have been crowned National Winners at its Local Retail Champions awards event.

Retail 59
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Five Below taps Forever 21 exec as CEO

RetailDive

Retail vet Winnie Park will take the top spot. Meanwhile, the teen retailer increased its guidance.

Retail 119
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Keywordless Search Ads Are Coming

Practical eCommerce

The "death of the keyword" prediction isn't new, and Search campaigns without keywords already exist. The post Keywordless Search Ads Are Coming appeared first on Practical Ecommerce.

eCommerce 117
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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David’s Bridal, Five Below among new DoorDash partners

RetailDive

The additions are part of the on-demand delivery service’s plan to expand its retail offerings.

Retail 116
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New Ecommerce Tools: December 5, 2024

Practical eCommerce

This week's installment includes updates on virtual stores, tax management, cross-border commerce, circular packaging, sponsored products, product images, and more. The post New Ecommerce Tools: December 5, 2024 appeared first on Practical Ecommerce.

eCommerce 108
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Chewy raises full-year guidance as it beats Q3 expectations

RetailDive

The online pet retailer saw net sales increase nearly 5% driven by strength in its Autoship subscription service and nondescretionary categories.

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The Wait Is Nearly Over: Wendy’s Countdown to the Return of Frosty Key Tags

RetailWire

Want a free Frosty with each visit to Wendy's? Get a Frosty Key Tag.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Black Friday weekend shopping traffic exceeds NRF predictions

RetailDive

More consumers made purchases during the five-day period than anticipated, and both stores and mobile shopping saw gains year over year.

Mobile 115
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Microsoft and OpenAI Innovators Weigh in on AI’s Future

RetailWire

AI's future is quickly becoming the present.

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Shrink down at Dollar General after backing away from self-checkout

RetailDive

Hurricanes took a toll in the third quarter and into the fourth, leading the discounter to lower its guidance slightly for the year.

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Small Business Saturday returns

TalkingRetail

The public is being urged to show support for small businesses this weekend as Small Business Saturday returns with a mission to deliver a vital boost for firms heading into another challenging winter.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Walmart CEO predicts grocery inflation will continue in early 2025

RetailDive

The retailer also aims to grow sign-ups for Walmart+ after initially downplaying the membership program, Doug McMillon said at a Morgan Stanley event.

Events 111
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Amazon Sued for Excluding Low-Income Neighborhoods From Prime Delivery

RetailWire

Amazon is facing a DC lawsuit over alleged deceptive business practices.

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The Sneaky, Costly Business of Ecommerce Fraud and How to Spot It 

ESW

Fraud is no longer just an occasional nuisance; its a costly threat. According to Juniper Research, financial losses were projected to exceed $48 billion in 2023. It’s no wonder, then, that brands with international DTC channels face unique challenges when it comes to managing fraud. Ecommerce fraud is an insidious adversary partly because fraudsters are becoming increasingly sophisticated, using tactics that can lead to severe financial losses and harm your brands reputation.

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Mass Recall of Several Vegetables Prompts Quality Control Concerns in the Farming Industry. Here’s Why

RetailWire

The mass recall includes a variety of mixed vegetable medleys.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Kibo Customers Thrived During Peak Shopping Week 2024

Kibo

As the hustle and bustle of Black Friday and Cyber Monday winds down, its time to reflect on how this years peak shopping week unfolded. Analysts had tempered expectations for holiday spending, predicting anywhere between 2.5% ( NRF ) and a 4.8% ( eMarketer ) increase over last year. However, the reality was brighterholiday spending soared by an impressive 7.3% year-over-year.

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Costco Will Close All of Its Stores for 24 Hours

RetailWire

Costco members will have to get their supplies in advance.

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Casillero del Diablo Zero hits shelves

TalkingRetail

Casillero del Diablo has launched of Casillero del Diablo Zero, a dealcoholised wine, in response to the growing demand for non-alcoholic drinks.

Retail 59
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‘Tis the Season for Panera Soup in New Holiday Cups

RetailWire

Panera has launched a new series of holiday cups, perfect for soup or a coffee break.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.