Tue.Jun 25, 2024

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Forrester’s Top 10 Emerging Technologies For 2024: As AI Dominates, Security Becomes Paramount

Forrester eCommerce

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

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Grubhub Adds First National Grocery Partner — Albertsons Companies

Retail TouchPoints

Nearly 1,800 Albertsons Companies stores are joining the Grubhub Marketplace for delivery, including the Albertsons , Safeway , Vons , Jewel-Osco , Shaw’s , Acme and Tom Thumb banners. The deal marks Grubhub’s first national grocery deal following its partnership with Mercato , a marketplace for independent grocers. Albertsons Cos. customers will now be able to schedule delivery of their grocery orders through the Grubhub app and website and via the Grubhub+ loyalty program, which provides

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Generative AI Marks A New Dawn For Contact Centers

Forrester eCommerce

Contact center leaders are now employing generative AI to mark a new dawn in the contact center. Brands will need to face challenges head on and capitalize on opportunities to redefine the contact center as we know it.

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544: It’s Game Over For Etsy Sellers In The US. Here’s What’s Happening…

My Wife Quit Her Job

Etsy sellers beware! In this episode, I’ll explain the implications of China’s return to Etsy, decode what it means for the entrepreneurial ecosystem, and teach you how to navigate this new landscape. What You’ll Learn What’s going on with Etsy? The implications of opening up Etsy to Chinese sellers Why Chinese sellers have an unfair advantage Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Never “Too Small For Cybercriminals”: One Town’s Cautionary Tale

Forrester eCommerce

In a world of Scattered Spiders and Midnight Blizzards and UNC2452s, why is Arlington’s BEC important? Because it’s happening all the time to towns, municipalities, regional health systems, and small businesses lacking the resources to prepare for such an event.

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TJ Maxx Enlists Mandy Moore for ‘Claim Your And’ Empowerment Campaign

Retail TouchPoints

The new “Claim Your And” campaign, which TJ Maxx is kicking off in partnership with singer/actress/producer Mandy Moore, seeks to tap into the frustration felt by people — particularly women — who feel limited by the labels routinely applied to them by society. “For as long as I can remember, I’ve felt confined by labels given to me — a singer or an actress, kind or strong, a producer or a mom — but I’ve never been this OR that,” said Moore in a statement.

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The Rise of Digital Gift Cards in the Fight Against Retail Scammers

Retail TouchPoints

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Recent data from the Federal Trade Commission (FTC) paints a stark picture, revealing that gift card scam losses totaled over $228 million last year — a staggering increase of more than $100 million from 2020. As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gif

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The Four Styles of High-Performance IT

Forrester eCommerce

High-performance IT (HPIT) is the pursuit of continuously improving business results through technology. While grounded in the three principles of alignment, trust, and adaptivity, HPIT also recognizes that a one-size-fits-all approach does not exist. Every organization is different, and therefore every IT organization requires a unique mix of technology capabilities to achieve business outcomes.

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Vera Bradley Deploys Forced Labor Prevention Compliance Solution

Retail TouchPoints

Vera Bradley is among the 15 brands worldwide using the TrusTrace solution for Forced Labor Prevention (FLP) in its supply chain. The solution collects primary data from suppliers, proactively screens it for risk against the U.S. Customs and Border Protection (CPB) entity list and enables AI-powered chain of custody creation and document collection.

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The ABCDs Of Intelligence – Databricks Makes New Announcements To Pursue Automated Data Intelligence

Forrester eCommerce

Highlights and implications of Databricks conference announcements and Tabular acquisition

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Monos Opens Second Store in Toronto, Plots U.S. Expansion

Retail TouchPoints

Travel brand Monos has opened its second retail location, on Ossington Avenue in Toronto’s Little Portugal neighborhood, following the opening of its flagship store in Vancouver last year. And the brick-and-mortar adventure is only beginning for this Canadian brand, with Monos Co-founder and CEO Victor Tam sharing that “come next year, we are set to take our immersive retail experiences to the global stage with eight new stores across the U.S., kickstarting with none other than New York City and

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Pre-Parcel Anxiety And The Problems It Brings To Your E-Commerce Business

lateshipment

We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for Halloween? Or Where is my order? Now each of these questions has a reason to exist. The last question — that’s because of this relatively new condition called pre-parcel anxiety that is affecting several online shoppers today.

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How Sustainability Dovetails with Hanna Andersson’s ‘North Star’ of Product Durability

Retail TouchPoints

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014, she has spent a decade working her way up the ranks (save for a short eight -month break in 2018) to VP of Merchandising, SVP of Merchandising and Design and, eventually, to her current role as Chief Product Officer. While a lot can change at a brand in 10 years, Carter believes that the essence of the Hanna Andersson brand has remained very much intact since she started: to champ

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Free Typography Fonts, Tools, Courses

Practical eCommerce

Typography is an essential component of web design. It’s also affordable, with free commercial fonts, tools, and educational materials. The post Free Typography Fonts, Tools, Courses appeared first on Practical Ecommerce.

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4 Best Practices for Ensuring Success in International Markets Ahead of Peak Season

The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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$30 Billion Swipe Fee Settlement in Jeopardy After Judge’s Ruling

Retail TouchPoints

The proposed $30 billion settlement of the Visa/Mastercard swipe fee litigation, which has been going on for nearly two decades, may still need some more time to be resolved. U.S. District Judge Margo Brodie indicated in a filing this week that she would likely not approve the settlement, according to the Wall Street Journal. Brodie had made remarks during a June 13 hearing citing concerns by the National Retail Federation (NRF) and other merchant groups that the settlement is insufficient and d

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Consumer Spending Trends: Holiday Shopper Spend Predictions | Salsify

Salsify

2023 saw strong consumer holiday spending. As noted by the National Retail Federation , retail sales in the U.S. hit a record-high $964.4 billion last year. Worldwide ecommerce sales also rose in 2023, with shoppers spending $1.17 trillion worldwide online — in Cyber Week 2023 alone, consumers spent more than $298 billion.

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Lego Stores in 8 Countries to Showcase ‘Space Bricks’ Made of Meteorite Dust

Retail TouchPoints

Scientists at the European Space Agency (ESA) tasked with designing launch pads and shelters for astronauts visiting the moon as part of NASA’s Artemis program turned to a popular childhood toy for inspiration: Lego. The building blocks they created weren’t your typical Legos though — these were made from compacted meteorite dust , the closest substance readily available on Earth to the regolith that astronauts will use to build structures on the moon.

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Transforming Advertising with AI: 10 Takeaways from Google Marketing Live 2024

CPC Strategy

Search Transforming Advertising with AI: 10 Takeaways from Google Marketing Live 2024 By Tinuiti Team Jun 25 2024 Google Marketing Live 2024 showcased the latest advancements in AI and generative AI (genAI), heralding a new era in advertising. The event focused on real-time measurement, advanced creative tools, enhanced visual search, and seamless data integration, all designed to enhance efficiency, effectiveness, and personalization in marketing.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Lawsuit claims Nike CEO John Donahoe misled investors about the success of its DTC strategy

RetailDive

The lawsuit alleges that Donahoe and Chief Financial Officer Matt Friend continually touted the strength of its strategy when in fact it was “unable to generate sustainable revenue growth.

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Streamlining Retail Workflows with Mobile Solutions

Wiser

In the dynamic world of retail, streamlining workflows is essential for maintaining operational efficiency and enhancing customer service. Mobile solutions offer powerful tools to achieve these goals, providing staff and management with the capabilities to manage tasks on the go. These technologies enable real-time communication, access to critical data, and the ability to manage operations from anywhere in the store or field.

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Cheez-It and Hidden Valley Ranch Unveil New Crackers

RetailWire

This summer, Cheez-It and Hidden Valley Ranch are set to appease fans with their latest creation: Cheez-It x Hidden Valley Ranch Crackers.

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Foot Locker’s new loyalty program lets shoppers redeem points for cash, sneaker access

RetailDive

A new mobile app will join the refreshed FLX Rewards program later this year as the athletics retailer undergoes a major turnaround effort.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Foot Locker Relaunches FLX Rewards Program

RetailWire

Foot Locker has unveiled a revamped FLX Rewards program, set to transform the sneaker shopping experience with enhanced convenience and exclusive benefits.

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Target reshuffles C-suite

RetailDive

Among the changes, current Chief Marketing Officer Lisa Roath will become chief merchandising officer of food, essentials and beauty early next year.

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Hooters Restaurant Closing Multiple Locations

RetailWire

Hooters restaurant is closing multiple locations. The eateries that are shutting down have reportedly been underperforming.

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Target teams with Shopify to expand its marketplace

RetailDive

A curated selection of Shopify merchants will join the mass merchant’s digital marketplace, with some available in stores in coming months.

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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

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Moderna Chief Brand Officer Reports 83% Staff Adoption of ChatGPT

RetailWire

At the Cannes Lions International Festival of Creativity last week, Moderna's chief brand officer, Kate Cronin, revealed that 83% of the company's employees use ChatGPT daily.

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Walmart, Target, Best Buy pile on as Amazon announces Prime Day schedule

RetailDive

These summer sales may offer the best deals of the season. But are they on products that consumers actually want?

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Amazon Prime Day Returns: Here Are the Dates

RetailWire

Deep discounts abound during the yearly shopping experience for Prime members.

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LOOKFANTASTIC to Open Concept Store in Altrincham

365 Retail

LOOKFANTASTIC , the online pure-play beauty retailer, has announced the upcoming launch of its retail concept store. Known for its curated product selection and digital experience, LOOKFANTASTIC, Manchester’s popular online beauty retailer, is stepping into the physical world in Altrincham, Cheshire. Set to open in September 2024, customers will have the opportunity to purchase products from 90 brands across skin care, hair care, cosmetics, and fragrance, including Color Wow, Sol De Janeiro, NAR

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision